Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Hello Neighbor 2, published by Tinybuild LLC. In October 2022, I purchased the game from the Xbox store. The game's advertising promised innovative features like neural networks and advanced in-game mechanics. However, these features were wholly misrepresented and lacked the advertised depth.The marketing materials for Hello Neighbor 2 extensively touted the use of neural networks to create an adaptive and dynamic gaming experience. I was led to believe that the game's artificial intelligence would learn from my actions and evolve, presenting me with a unique and engaging challenge. Instead, I discovered that the AI's behavior was rudimentary and not reflective of the promised "neural network" technology. This is reflected in the games code that lacks neural network definitions. This disparity between the promised features and actual gameplay constitutes false advertising.Please review posts and comments on ******** Xbox, and PS4, where customers shared experiences with Hello Neighbor 2. These reviews show this is a widespread issue, not isolated.Despite numerous complaints from customers and a clear indication that the game's advertised features were not delivered, the developers and publishers have demonstrated a lack of willingness to address these issues on consoles. This unresponsiveness has left many customers, including myself, feeling frustrated and cheated out of our hard-earned money.In light of these concerns, I kindly request the Better Business Bureau to investigate this matter and take appropriate action against Hello Neighbor 2's developers and publishers for their false advertising, misleading statements, and attempts to silence customer feedback. I would appreciate any assistance in resolving this issue, including a full or partial refund, and ensuring that the developers take responsibility for their actions and provide customers with the product they initially promised.Thank you for your attention.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recently purchased and downloaded Hello Neighbor 2 from the ******** eShop on February 24, 2023.I have reached out to this email, ********************************* twice 2/24 and 3/9 without response. 3/17 This is my third outreach.The game is missing content making the game unable to play. We have contacted ******** who deferred us to your company. What are my options? I paid $41.23 for this download that my child is not able to play.