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Business Profile

Marketing Software

Uptrend

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/24 -or thereabouts I contracted with this company to develop an online business and was told that the most complicated thing I would need to understand was how to send an email. I worked with them for several weeks at eh process got more and more complicated until I felt unable to manage it, and clearly was much more complicated than it had been held out to be. I told them I was not feeling comfortable with the transaction and did not feel they had accurately represented the situation and requested a refund and termination of our agreement. they agreed to refund my money and had actually sent me a letter stating that they would be refunding my money and had a letter they wanted me to sign to the effect that I had my money refunded and would not contact the better business bureau. They have not refunded $4800 and I am very dissatisfied. Their company mislead me and have not followed through with their agreement to refund my money-their process is a scam!!!

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