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Business Profile

Management Consultant

Quantum3 Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Velocity on 01.14.25 and was told to call. Quantum 3 group.Quantum 3 group said to email them ********************************* My name is ************************************ told me to contact you regarding a ************ account. They provided your phone number of ************.They also said provide to you this account number of ******** I need to speak to someone ASAP to see what my options are.Bankruptcy was filed in 2023, so much has happened since then so I need to speak too someone regarding account resolution. I have several recorded messages from several individuals from companies I have tried contacting and bouncing me around and not helping with the issue at hand. Thanks ***** ****** ************

    Business Response

    Date: 01/16/2025

    Q3G is a bankruptcy servicer and not a collection agency.  We have directly responded to *** ******, who filed this complaint since our office did not respond to her email within 12 hours of her email us.  Her Chapter 13 bankruptcy case dismissed a few months ago with no communication from her until earlier this week.  See correspondence below:

     

    -----Original Message-----
    From: **** ****
    Sent: Thursday, January 16, 2025 12:14 PM
    To: ***** ****** <**********************>; Claims <***********************************************************>
    Subject: RE: Acct ID: *********

    Hello,

    Velocity has recalled the account from our office due to your bankruptcy dismissal.  We have forwarded your correspondence to them. They will be sending you the requested payoff for the account(s).  Thank you.



    **** K. ****
    Quantum3 Group | **********************************************************************
    *******************************
    *****************
    Direct:  ************ | Office:  ************

    -----Original Message-----
    From: ***** ****** <**********************>
    Sent: Wednesday, January 15, 2025 9:25 AM
    To: Claims <***********************************************************>
    Subject: Acct ID: ********

    [You don't often get email from **************** Learn why this is important at ********************************************* ]

    This message originated from outside of the Quantum3 Group organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

    My name is ***** ******,

    I was told by ************ & ******************** to contact you about my ************ account.

    I need to know the exact balance owed.

    Also if any negotiations can be offered and who to contact to negotiate.


    Thanks
    ***** ******
    ************

    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22811866

    I am rejecting this response because:

    please note the email was sent and the BBB complaint after unsuccessful attempts with calls were made.

    Please include the contact information of the person from velocity you have been dealing with so that I can contact them directly. 

    thats 


    Sincerely,

    ***** ******

    Business Response

    Date: 01/22/2025

    As stated before, Quantum3 Group, LLC does not have this account as open with us.  Moreover, we do not do any credit reporting or have access to any credit reports.  Thank you. 

Quantum3 Group LLC is NOT a BBB Accredited Business.

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