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Business Profile

Mail Box Rental

The UPS Store # 2355

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** August 2022 I paid The UPS Store of ********** to pack and ship an HP All-In-One computer from ********** to my soon-to-be new residence in **************. Seven days later the computer arrived damaged and unusable. I contacted the store and was given instructions about how to file a claim and was promised by the store manager that they would honor their Pack and Ship Guarantee. I provided all of the requested receipts, shipping numbers and photos of the damaged computer. It is now NINE MONTHS LATER AND THEY STILL HAVE NOT FULLY HONORED THE GUARANTEE.The *********** Guarantee promises: 1.) Repair or replacement of a damaged item. 2.) Reimbursement for the cost of packing materials. 3.) Reimbursement of shipping cost. In January 2023 *** finally reimbursed the shipping cost and paid $1,000 toward the $1,335 cost to replace the computer. As of May 30, 2023 the Mill Creek UPS Store has not refunded the cost of packing materials and labor and the balance of the computer replacement cost. Because the store is a franchise, *** and The UPS Stores have no direct influence in the matter and one has to look to the stores owner to honor the guarantee.The UPS Store has ignored phone messages, letters, email and advocacy on my behalf from the **************************** of the **************** *************************

The UPS Store # 2355 is NOT a BBB Accredited Business.

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