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Business Profile

Computer Software Developers

Commandlink LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Commandlink LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Commandlink LLC has 2 locations, listed below.

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    • Commandlink LLC

      22722 29th Dr SE Ste 100 Bothell, WA 98021-4420

    • Commandlink LLC

      3019 W Marine View Dr Everett, WA 98201-3940

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our contract was up for renewal this year. We couldn't decide whether to renew our contract or not. We agreed to sign a Month to Month contract until further notice. We were not aware that the month to month contract still renewed our contract regardless for another 3 years. I believe our account manager mis-lead us in believing we were month to month and stopped the auto-renewal. Now that our business is closing down; I was told we owe them the full 3 year contract payment.

      Business Response

      Date: 09/04/2024

      In February 2024, the CommandLink Customer Success Manager worked closely with Sunfares point of contact to revise contract terms, ensuring greater flexibility for future changes. While CommandLink made every effort to facilitate this process, we had not received the signed contract required to finalize the adjustments. As a result, the services auto-renewed since the order was not completed per our standard terms of service.  CommandLink remains fully committed to supporting Sunfare and is in current discussions to make the necessary changes so that services are able to be disconnected without penalty.  

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