Complaints

This profile includes complaints for Seattle Service Bureau Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seattle Service Bureau Inc

  18912 N Creek PKWY Ste 205 Bothell, WA 98011

• 

  Seattle Service Bureau Inc

  PO Box 747 Bothell, WA 98041-0747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was in a wreck 12months ago. I Hit a truck coming out of my driveway. My insurance and the owner of the car will not pay for the damages. no one was cited because it was just a fender ****** on his passages door. His insurance State Farm Paid for his damages. I received a letter from National Bureau company claiming to suspend my drivers license and sent in a pertition. I called them and they would not give me any information about the incident, the documentation. They said they did not have the documentation They are trying to settle the debt.They said I had to contact the insurance company and the insurance company said I needed to contact them. I am trying to get more information about the debt to see why it cost so much and why they didn't file The claim with my insurance company. I gave them proof of insurance at the scene of the incident. I also would like for them to send me the original documentation for the debt. The cost of the repairs from the repair place to make sure they are not collecting money for something that was not part of the accident. I would like for them to retract their request until they have all the accurate info. I have attached the letter that was sent.

  Business Response

  Date: 07/11/2025

  Upon receipt of this complaint, we have performed a thorough investigation of the claim in our office. This claim was placed in our office on 1/13/2025 with Geico as the listed insurance for the adverse party by our client, State Farm Insurance.  We were advised by ***** on 1/21/25 that the vehicle involved in the accident was not covered under the policy and therefore the claim was denied.  Our representative began to try and reach Mr. ****** driver and *** ****** owner of the vehicle involved.  ********** does have a contractual obligation to inform the state when a vehicle is being operated without proper insurance which can result in the suspension of a drivers license and/or vehicle registration. Our representative spoke with Mr. ****** on 2/24/2025 and was advised that he would contact his mother, *** ******* to confirm if he was covered by her insurance policy (no insurance information provided).  On 4/1/2025 our representative was advised by Mr. ****** to reach his mother, *** *******provided her phone number as she would be setting up arrangements.  On 4/25/2025 our representative reached someone at the phone number provided and was advised wrong number.  On 6/25/2025 call Mr. ****** was again advised of the liability denial from Geico. Mr. ****** stated that the vehicle was insured through *************. It was also stated on this call that he would be consulting an Attorney. Our representative advised him to contact ************** call back with the policy information, and if he obtains an Attorney to have them reach out to our office. All calls were reviewed,and we confirm that Mr. ****** did not request supporting documentation. Per Mr. ******* request in this complaint, we have included the documents supporting the listed balance. At this time our office considers this complaint resolved. You can always contact us at ************.

  
  Thank you,
  NSB *********************               

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  n January of this year, I received a phone call from the national service Bureau stating that I owed over $8000 for an auto accident that occurred in june of 2024. I provided my insurance to the police at the scene of the accident. And I Found out when I called my insurance agency to put a claim in they said my insurance overlaped and i had no insurance,Over 7 months later, I am now having to pay this amount even tho the accident was not my fault just because i had no insurance I am now being threatened with license suspension if I do not pay this large sum of money. We are one household income who lives paycheck to paycheck cant even afford my bills I do not have the means to cover this expense. Losing access to my operators license will negatively affect my children and be detrimental to our well-being and leave me unable to pay the proposed debt. I asked national service Bureau to send me a breakdown of the over $8000. They are saying is allegedly due so I can be sure I am paying a fair amount. When my children are truant from school due to lack of transportation and lack of availability of buses, I will be sure to let the judge know that they have unfair subrogation practices to thank for that! This company is shameful and State Farm should be ashamed of themselves for swimming to the bottom of the barrel, and finding the lowest of low to do their dirty collection work. To act under the guise of subrogation is a clever loophole I will spend my entire license suspension writing every state, senator governor and attorney general that is willing to listen. These laws have to be changed. provide a fair, detailed outline of the expenses occurred by State Farm, have even one percent of respect when speaking with human beings! Not one state law will protect any of us from these disgusting bottom feeders, and that is scary. I work for a bus company suspending my license will ruin my income and supporting my family

  Business Response

  Date: 04/11/2025

  Upon receipt of this complaint, we have performed a thorough investigation of the claim in our office.  ********** does not determine fault, fault was determined by an insurance adjustor with our client State Farm Mutual Insurance. Our representative that spoke with ********* did not threaten to suspend her drivers license but asked if she had received any paperwork regarding license suspension for this accident. To help Ms. ****** resolve this claim our representative offered a payment plan of $50 due on the last day of each month. Ms. ****** was also advised if funds were going to be unavailable on payment date to please reach out the day prior as the payment could be rescheduled. Although Ms. ****** did not request support documents during that or any conversation, we are happy to accommodate her request and have provided them with our response.  At this time our office considers this complaint resolved. You can always contact us at ************.
  Thank you,
  NSB *********************

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/14 at 8:36 am I received a call from ******* on behalf of ********** from a subrogation collection agency entitled "National Service Bureau" regarding an accident from Dec. 2024, asking for $2,000. This was the first attempt of State Farm to contact me since the accident. At the time of the accident I gave my **** and my phone number for the insurance company to call me, for an accident I disputed liability of. I have (and had at that time) *************. No one from State Farm contacted them either. **** proceeded to tell me she had the authority and was going to report me to the California *** and have my license suspended, an action which she followed through on. She hung up on me without giving me the opportunity to get a claim number or provide my insurance. It was unprofessional and overall bad practice to threaten someone in the manner in which she threatened me. Their calls are recorded and I think this company and **** should be reprimanded and penalized for violating proper debt collecting practices, and up and including the highest penalty of the law. Upon calling on 3/17 and confirming with "*****" that **** did indeed report this false information to the California DMV, he also let me know he has all of my personal information, address and social security number (he told me the number I am guessing to let me know they are a legit company) but I do not even feel safe knowing this organization has full access to my personal information and can cause actual harm to people, who knows what else "****" might do. I am now in fear of what other damage the company could cause in my life.

  Business Response

  Date: 03/28/2025

  Upon receipt of this complaint, we have performed a thorough investigation of the claim in our office. An automobile accident insurance claim was placed with our office as an uninsured motorist claim by our client, ***************************. On the call Ms. ******** was advised of our contractual obligation to petition the state for driver license suspension on uninsured drivers involved in accidents.  Ms. ******** advised she had ************* on date of loss and had not filed a claim. She further explained that insurance information was not exchanged at the time of the accident. She felt that the accident fault should be placed against the Car Wash.  Throughout the call our representative tried to obtain additional insurance information, explaining the subrogation process and that a claim needed to be filed with her ************. Thurston continued to redirect the conversation to how she was sent to subrogation collections as she had not yet finished her investigation. Our representative terminated the call after Ms. ******** offered no resolution. On March 17, 2025, ******************************* call our office to provide their claim information.  We have submitted a release to the state advising we were retracting our petition for suspension as insurance was reported.  A copy of the release has been included in this response. Our office will continue to work with ********************** provider to resolve this claim. You can always contact us at ************.
  
  Thank you,

  NSB Compliance Department

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23076823
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 04/16/2025

  
  
  Thank you for the update.  I spoke with the city attorney and I plan to file a police report.  I think this company, in collusion with State Farm, is acting outside of the law on a regular basis, based on similar complaints I have seen posted on the BBB website.  I am grateful that BBB is available to assist in these matters and provide support to consumers who otherwise have very limited resources to deal with these situations.  
  

  
  

  Business Response

  Date: 04/18/2025

  We are in receipt of the rejection to our response to the original complaint. We understand that receiving a call from our office is usually unexpected and out of the blue. The same goes for almost all claims we deal with on a daily basis as they are accidents. That said, our job is to recover the amount assigned to our office. Prior to assigning the claim to our office our client, State Farm, sent a letter to Ms. ******** on 12/31/2024 advising her of their liability decision. They also performed a carrier discovery and were unable to obtain valid insurance for Ms. ******** for the date the incident occurred. After that, the claim was assigned to our office on 03-03-2025 as an uninsured motorist claim to be recovered. Since we have now communicated with the insurance carrier for Ms. ******** and conformed coverage,the claim is on its way to being resolved and we consider this matter closed. You can always contact us at ************.

  Thank you,
  
  NSB Compliance Department

  Customer Answer

  Date: 04/29/2025

  Thank you for reaching out.  I think your efforts have reached their maximum effectiveness, as the company considers it closed.
  
  
  I still need to make a police report for this horrible company.  I wish there was some sort of protections against this predatory practice, and also their extortion and threats. 
  
  
  Thank you for your help!

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against National Service Bureau for attempting to collect $1,069.99 allegedly owed to **********, a claim that is both unfounded and breaches legal and ethical standards. National Service Bureau's actions suggest a severe misunderstanding or misrepresentation of debt collection laws and consumer rights.Key Points of the Complaint:Invalid Creditor Assertion:National Service Bureau has inaccurately identified ********** as the creditor. However, ******, being a retailer, does not provide financial credit or loans and thus has no authority to assign debts for collection.Failure to Validate Debt:After receiving their collection notice, I submitted a formal request for debt validation on January 21, 2025. I asked for a signed contract, an itemized breakdown of the supposed debt, and documentation proving the debt's transfer from ****** to them. National Service Bureau has not provided any of these essential documents, yet they continue their collection attempts, violating the Fair Debt Collection Practices Act (FDCPA).Deceptive ******************************* has engaged in misleading practices by continuing to assert the legitimacy of an unverified debt and ignoring clear legal requests for validation. This approach not only disregards legal requirements but also ethical debt collection standards.Potential Regulatory Non-Compliance:I am concerned that National Service Bureau may not be complying with Washington State licensing requirements for debt collectors, a critical aspect that further questions the legality of their ***************** Reporting Concerns:Should this unvalidated debt have been reported to credit bureaus, such actions would compound the legal violations by potentially damaging my credit under false pretenses, a clear violation of the Fair Credit Reporting Act (FCRA).

  Business Response

  Date: 03/25/2025

  Upon receipt of this complaint,we have performed a thorough investigation of the account in our office. This account has been submitted to our office by our client ******, the original creditor. The ability to assign a collection account is not reserved for only those entities who extend credit lines and/or loan money. Mr. ***** was provided with validation which included the following documents:
  
  1. A copy of the original order information, which is the itemized breakdown.
  2. A copy of the email from our client ****** to our office that provided supporting documents and advising our office that this is the 6th order from this member claiming that the product was not received.
  3. Mr. *****s membership notes showing dates and times in which ****** tried to resolve this matter with Mr. ***** prior to submitting the balance to our office.
  
  ****** does not require their members to sign a contract to obtain membership, purchase merchandise in the warehouse or online ordering services. Although ****** does require all persons applying for membership to agree to the Member Privileges & Conditions (attached to this response), provide valid photo identification issued by federal, state or provincial governments of the Untied States, and provide a valid mailing address prior to being issued a membership card. All membership cards have the following information printed on the back of the card: the members full name, member number, and a photo of the member (taken in the warehouse).
  
  For Mr. *****s convenience we have suspended credit reporting of this account to the Credit *********************** until this matter is resolved. We are also providing the following information: proof of delivery that includes photos of the product inside the home, original validation sent to Mr. ***** and our Washington State License business number *********. At this time our office considers this complaint answered and closed.
  
  You can always contact us at ************.
  
  Thank you, NSB *********************

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seattle Service Bureau, *** DBA National Service Bureau NSB ID# ******* ************************** CLAIM #********** SUBROGATION CLAIM AMOUNT: $1264.92 Threatening or Harassing Conduct Pursuant to 15 U.S.C. 1692d Harassment or Abuse. Debt collectors cannot engage in conduct that is harassing, oppressive, or abusive. This includes: oUsing threatening language oCalling repeatedly to annoy or harass. This letter is to inform you that I am requesting verification of this debt or any subsequent debt naming NATIONAL SERVICE BUREAU /******** ********; In fact, I am emphatically demanding that you provide full disclosure including the information listed below to satisfy my verification requirements.

  Business Response

  Date: 03/06/2025

  After receipt of this complaint, we have performed a review of the file in our office. We have also received direct communication from Ms. ******** regarding this matter and are currently working to resolve the complaint with her directly. 

  You can always contact us at ************.
  
  Thank you,
  
  NSB Compliance Department

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year, I received a phone call from the national service Bureau stating that I owed over $8000 for an auto accident that occurred in September 2024. Two insurance policies were provided at the scene of the accident to both the police and The other party. Over four months later, I am now being threatened with license suspension if I do not pay this large sum of money. I am a single mother who does not have the means to cover this expense. Losing access to my operators license will negatively affect my children and be detrimental to our well-being and leave me unable to pay the proposed debt. I asked national service Bureau to send me a breakdown of the over $8000. They are saying is allegedly due so I can be sure I am paying a fair amount. This company has refused any kind of settlement or arrangement that would allow me access to that documentation. When my children are truant from school due to lack of transportation and lack of availability of buses, I will be sure to let the judge know that they have unfair subrogation practices to thank for that! This company is shameful and State Farm should be ashamed of themselves for swimming to the bottom of the barrel, and finding the lowest of low to do their dirty collection work. To act under the guise of subrogation is a clever loophole I will spend my entire license suspension writing every state, senator governor and attorney general that is willing to listen. These laws have to be changed. provide a fair, detailed outline of the expenses occurred by State Farm, have even one percent of respect when speaking with human beings! Not one state law will protect any of us from these disgusting bottom feeders, and that is scary. For as long as I am suspended President ***** will get a letter for me every single day about this company and their practices.

  Business Response

  Date: 02/21/2025

  Upon reviewing this complaint in our office, we were unable to locate an account with the information provided.

  Please provide complete and accurate information to further assist our office in locating the account to resolve this complaint.
  You can always contact us at ************.

  Thank you,
  NSB Compliance Department
  

  
  

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Debt Dispute for Account Numbers ********** and ********** Dear ************************ am writing to formally dispute the debt you are attempting to collect associated with account numbers ********** and **********. I believe this debt is invalid for the following reasons:1.I never received the merchandise associated with this charge.2.****** wrongfully charged my card for a product that was never delivered.3.I promptly sent a cease-and-desist letter to ****** upon identifying the error and ensure not reporting to credit bureau is done Under the Fair Debt Collection Practices Act (FDCPA), I am requesting validation of this alleged debt. Specifically, I request:Documentation showing that I agreed to this debt.Proof of delivery of the merchandise in question.A detailed breakdown of the alleged debt, including dates and ********** required by law, you must cease all collection activities until you have provided the requested validation of this debt. Furthermore, I request that all communications regarding this matter be conducted in writing only.Please note that if I do not receive validation within 30 days of this letter, I will consider the matter closed, and any further attempts to collect this debt will be deemed a violation of my rights under the FDCPA.I look forward to your prompt response. Please send all correspondence to the address listed above.

  Business Response

  Date: 01/31/2025

  see attached

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22826595
  
  I am rejecting this response because: I never received any purchase or package - also the transaction was posted and ****** keeps harassing me they have my money and I havent received the merchandise - this account still unverified and any collections attempts needs to stops right away. 
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/11/2025

  Upon receiving this response we reached out to our client to discuss the matter in detail. Per our client, ******, there is no record of payment from ************* for the products in question.  Costcos process for online purchases is to first run a pre-authorization on the account used to pay for the product(s). In this case, Mr. ********** used his Apple Pay account and ****** did receive pre-authorization. However, ****** does not run the card and take payment until the shipping date. ****** shipped the products and when they went to actually charge the Apply Pay account the pre-authorization had expired and they never received any money for the products that have been shipped. If Mr. ********** has proof showing ****** has actually received payment for these products we ask that he please provide that proof because every piece of evidence ****** has is showing they have not received payment. Please refer to page 5 of the validation provided showing that the payment was declined. We would also be happy to review any documentation showing Mr. ********** efforts to get his $4,893.19 returned from ****** after he was charged and did not receive products, if that is what happened.
  
  Also,included in the validation documents sent with the prior complaint response was proof of delivery for the products shipped. The validation documents show the information for each delivery including date, time, place of delivery and tracking number. 
  
  Considering the final statement in Mr. ********** latest response, attempts need to stop right away, we will no longer attempt to reach him in an attempt to get a voluntary resolution. We do, however, consider the complaint resolved with the BBB and the debt validated with an outstanding balance of $4,893.19.
  
  You can always contact us at ************.
  
  Thank you,
  
  NSB *********************

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22826595
  
  Im rejecting this response because Im fully disputing this debt. I havent received any products from ******, and Im not related to the account your client ****** is seeking compensation for. However, I understand that this was a business account and has nothing to do with ***** ********** personally. Please provide evidence if this is a consumer membership or a business membership. If thats the case you can attempt to recover from the business and still the debt will be disputed as no official in the business received the product from Costco. 
  
  
  Sincerely,
  
  ***** **********

  Business Response

  Date: 02/18/2025

  As you know, upon receipt of this complaint, we have again performed a review of the file in our office. ************* has claimed that nothing was delivered and his card was charged. Now it has changed to nothing was delivered and we are attempting to recover from the wrong person/entity. We have submitted proof showing delivery and showing the payment declined. This proof is from *** showing the tracking number and a step by step process of how it was delivered. We also provided the original order with Mr. ********** name, billing and shipping address. There is nothing left to prove here.
  
  The items were ordered, shipped and delivered. They just werent paid for.
  
  This will be our last response regarding this matter. 

   

  You can always contact us at ************.
  Thank you,
  NSB Compliance Department

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22826595
  
  Im rejecting this response because, as per my communication with ******* this is in reference to a ****** Business Membership Account. Im not responsible for anything related to your recovery. Im not affiliated with the business in question, so youre collecting from the wrong person. I havent received any product or merchandise from ******. I will now proceed with a **** complaint if you keep harassing and attempting to collect a debt that I dont own or received merchandise related to the debt. I will also will be retaining an attorney to recover damages based on you continuing attempting to collect a debt that I dont own.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS (NATIONAL SERVICE BUREAU a.k.a SEATTLE SERVICE BUREAU) IS THE ABSOLUTE WORST COMPANY WITH A BUSINESS LICENSE to ever be owned and legally operated I've ever dealt with! This place of treachery should have any licensure or national accreditation stripped IMMEDIATELY! I was spoken to in a manner in which I wouldn't speak to a stray dog on the street! This is the second encounter I've had with them and their employees' absurdly rude behavior! The representative I had the displeasure of speaking with today was named Jerrionte, and he was COMPLETELY OUT OF ORDER! He was condescending, belittling, degrading, threatening, disrespectful, aggregious, spoke out of turn, demonstrating **** poor customer care skills, and an elementary attitude to match! Any reputable business should still want their employees to maintain some level of professionalism and tact when speaking to a client regardless if they owe the debt, or are the client utilizing their services. I don't care if it is an attempt to collect a debt. The fact that this company ALLOWS their employees to behave in this manner, leaves much to be said about the brand and the powers that be in their corporate hierarchy!!! I think the BBB should review the validity of all of these complaints and poor reviews, and demote them from a B rating, because they sure as heck don't deserve it! THIS PLACE IS ROTTEN, from the head of the organizational chart down!!! You would swear the debt amount was going straight into their personal pockets, acting as if they're ready to fight over it in a back alley! Do better! And yes, I spoke with a supervisor, *****, who did not once offer an apology or remorseful tone in her voice when the actions of her subordinate were shared. It's shameful! If I could give a zero star rating, they would be NEGATIVE ***** in the red!Sincerely, A highly educated professional with morals, ethics, manners, and human kindness!

  Business Response

  Date: 01/21/2025

  
  Upon receipt of this complaint, we have performed a thorough investigation of the claim in our office. This claim has been assigned to our office by our client ***************************. In the review of the call with supervisor ****, ***** listened to her complaint and advised Ms. ***** about our complaint process. Ms. ***** gave praise to another representative, stating how wonderful they were and wanted to make sure she gave kudos.  All calls were reviewed by our Compliance team, they were unable to verify that unprofessional language was used during the call.  At this time, our office considers this matter resolved. We would be happy to have someone work with Ms. ***** towards resolving the amount assigned in our office. We can be reached at ************.

  Thank you, NSB Compliance Department

  
  

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got into a car accident in September. NEVER heard from the other party or their insurance carrier only mine. I received a call from a scam number and no vm was left in November. Minutes later my brother came downstairs and said somebody called saying bruh you know Jaymeka he said who is this they said my bad this so so and she owes allstate. That was very very very unprofessional and I would to find out who it was and get them properly trained or let go. First and foremost they gave out my private information. They could have simply said we are looking for her to discuss a matter. Secondly what professional business calls someone bruh. I would like the person found and the call listened to. I dont appreciate my business being given to anyone but myself.

  Business Response

  Date: 12/06/2024

  Upon receipt of this complaint, we have performed a thorough investigation of the file in our office. This claim has been assigned to our office by our client ******************. This account is not a debt, it is a subrogation claim. The eighteen second call made on 10/31/24 was reviewed by our Compliance team they were unable to verify that unprofessional language was used during the call.However, we are happy to place the claim with either a different representative or a manager if Ms. ******* would prefer. We are also pleased to let our client know that Ms. ******* called our office the same day and set up a payment plan to resolve the balance.  At this time, our office considers this matter resolved. Please let us know if we can assist any further.

  
  You can always contact us at ************.

  
  Thank you,
  NSB Compliance Department

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband's license was suspended due to a previous accident and was told he needed to pay over 2000 and needed a down payment of 700 in order to get an agreement statement. We did pay the 700. And was told that we would receive the agreement that day it took them 2 days to send the wrong agreement then it took 3 more days to send the correct one. Every time he has had to call people we're extremely rude dirogitory and unprofessional especially Mr *** *****. And we were told that as soon as we sent it back they would send a copy of the fully signed agreement to us right away so we could take it to ******* and get it reinstated that day but no, that didn't happen like everything else we were told and promised. Now we have to wait another 2 days before we get an emailed copy who knew it would take a whole 2 days for something that should take an hour max. This whole situation could've been dealt with in the matter of 3-4 days and we are now going on 2 weeks and STILL not settled. My husband now is having issues getting to and from work because this company says they will go above and beyond and rush things through due to THEIR mistakes, but because of their constant mistakes this still isn't solved. We just want to be able to reinstate his license in a timely matter because my family depends on his income and can't make an income with no license. Maybe if people were trained things would go smoothly and wouldn't get different answers to the same question.

  Business Response

  Date: 09/27/2024

  Upon receipt of this complaint, we have performed a thorough investigation of the file in our office.  Our client State Farm Mutual Insurance assigned this claim to our office on 12/23/21.  The first payment arrangement was discussed with Mr. ****** on 4/25/22 and the first payment was made on 4/29/22. That repayment agreement was not adhered to as agreed. Our office made several attempts to reach Mr. ****** to discuss the default of his payment arrangement but were unable to reach him. The next interaction our office had with Mr. ****** was on 9/3/24 when he called in to start the repayment process to reinstate his drivers license. We understand the urgency that Mr. ****** feels toward getting this matter resolved, but each step in the process takes time as we have explained. Mr. ****** received a copy of his release on 9/16/24, the same day it was sent to the state. At this time our offices consider this matter resolved.
  You can always contact us at ************.

  Thank you
  NSB Compliance Department