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Business Profile

Cable TVs

Astound Broadband powered by Wave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by Wave has 30 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 199 Customer Reviews

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    Review Details

    • Patti L

      Date: 07/28/2025

      Their installation was sub par to say the least. They found a 2 by 4 and nailed it to the house (next door) and put their box on it. The cable was sagging more and more until it was caught by a tall truck and ripped the 2 by 4 off the house and lowered the cable to 10 feet above the road. Upon being told the wait for a representative was close to an hour, I drove to the local office to report it. They didn't offer to help, just said to cut the cable myself! So I removed the 2 by 4 that was half off and cut the cable, kicking it to the side of the road. No one has shown up to coil the cable or hang it back onto the main wire. Nothing. If this is the installation, imagine how awful the customer service and/or repairs must be!

      Astound Broadband powered by Wave

      Date: 07/29/2025

      Hello, *****. Thank you for sharing this feedback with Astound. We strive to provide professional installations, and it is important that the issue you brought to our attention is addressed. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Salvador E

      Date: 07/26/2025

      The business had raised my Internet prices from, November 2024, around $35 to ,July 2025, $75. That is about 100% price increase in less than a year. I tried to contact their customer service to lower the price or change to a cheaper plan, but their customer service specialist, ********, refused to help me in that regard, whether by their lack of training or company policy they made it very difficult to make any changes or get any information let alone resolve the issue.

      Astound Broadband powered by Wave

      Date: 07/29/2025

      Hello, ********. Thank you for reaching out to Astound. We'd be glad to review your account with you to ensure you are reciecing the best value possible for your level of service. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Christina. O

      Date: 07/21/2025

      Awful Internet provider. I was paying $137 a month and then my monthly bill suddenly shot up to $205 for no reason at all. No changes to my service no additions I called astound twice to question the increase and they just told me it was a rate increase. Thank goodness I was not on auto pay or I may not have noticed this immediately. I paid and canceled their service and will never go back. Difficult company to get a hold of and they have no department that handles complaints.

      Astound Broadband powered by Wave

      Date: 07/22/2025

      Hi, *********! Thank you for reaching out to Astound. I'm sad to lose you as a customer. It would have been a pleasure to have had the oppertunity to personally review your account with you and assist you with your billing concerns. If you would like to have your account reviewed to ensure that everything is in order, please email us at ***************************************** with "BBB Review" the subject of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for time you spent with us as a valued member of the Astound family. -******

    • Hillary S

      Date: 07/21/2025

      The spotty at best service, frequent rate increases, and ridiculously long wait times when trying to resolve issues make them near impossible to work with. Trying to cancel service meant two phone calls (don't try to select the call back option: the phone rang once and then they hung up before I could answer), no proration on a $147 monthly internet bill, and a two hour drive to return the rental equipment. This if f*ing ridiculous.

      Astound Broadband powered by Wave

      Date: 07/22/2025

      Hello, *******! Thank you for sharing your thoughts with the Astound team. I'm sad to hear you chose to disconnect. I would have loved the oppertunity to review your account with you to make sure you were getting the best possible value as well as stable, reliable service. If you would like to have your account reviewed to ensure that everything is in order, please email us at ***************************************** with "BBB Review" the subject of your message. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for time you spent with us as a valued Astound customer. -******

    • Rex S

      Date: 07/17/2025

      I can't say enough about how bad their customer service is.. DO NOT do business with this company...

      Astound Broadband powered by Wave

      Date: 07/18/2025

      Hello, ***! Thank you for sharing this feedback with Astound. Providing stellar customer care is of the highest importance to us, so we are troubled by this feedback. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email, as well as more specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    • Richard B

      Date: 07/08/2025

      They raised my bill $15 without informing me and for no reason they could explain. They also were supposed to update my equipment as I am still using a modem and a router. They are impossible to reach. I see why they are not BBB accredited as they are sneaky and dishonest.

      Astound Broadband powered by Wave

      Date: 07/09/2025

      Hello, *******! Thank you for reaching out to Astound. We'd be glad assist you with your billing and equipment-related concerns. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound family! -******

    • Mike C

      Date: 07/07/2025

      Well, here's another bad review Astound will ignore. The past few months my rate keeps getting raised, I call, get an adjustment, then get billed more again.We really really need another ISP in the area. Maybe some competition will bring your customer service levels up to "Merely Sadistic".Astound Broadband is ASTOUNDINGLY BAD!

      Astound Broadband powered by Wave

      Date: 07/09/2025

      Hi, ****! Thank you for reaching out to Astound. Asa consumer myself, I understand how important it is to get service and products at affordable rates. Let's review your account together to make sure you are getting the best possible value. Please email us at ***************************************** with "BBB Review" in the subject so I can better assist you. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Emily B

      Date: 06/25/2025

      I recently received a bill that had additional 380 dollar charge on it. When I contacted them about it, the individual stated it was for equipment and asked if I had cancelled service with them. I had not. I told them I have had the same service and same old equipment for years. They told me they had to open a case and the fee would be removed. The next day I received a call stating that I would not get credit for the fee until I turned in equipment or provided proof that it was turned in. When I asked when I had this service they told me it was 6 years ago in 2019! Why are they just now billing me for equipment I supposedly had in 2019? They basically told me there was nothing they could do and they needed their 6 year old equipment back. I have been a loyal customer for years. Ive stayed with them through the price hikes and everything and theres nothing they can do. Unbelievable. I would not recommend them to anyone.

    • Mark G

      Date: 06/13/2025

      After two years of being a loyal customer, ******************** jacked up my rate by 50% while still offering my old price to new customers. Thats their version of loyalty? No warning, no negotiation, just a slap in the face.

      Astound Broadband powered by Wave

      Date: 06/17/2025

      Hello, ****! Thank you for reaching out to Astound. It is very important to us that our customers feel that they are getting service at a great value from us. We'd be glad to review your account with you. Please email us at ***************************************** with "BBB Review" the subject of the message so we can take a closer look at things together. Please include your phone number so we can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

    • Jeremiah P

      Date: 06/12/2025

      ******** company and bad customer service. Doesn't surprise me that they aren't BBB accredited. They are losing customers faster than they are gaining, not sure why they wont work with their current customers before we cancel. What a joke.

      Astound Broadband powered by Wave

      Date: 06/13/2025

      Hello, ********! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ********************** with "BBB Review" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

    Astound Broadband powered by Wave is NOT a BBB Accredited Business.

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