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Business Profile

Cable TVs

Astound Broadband powered by Wave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Astound Broadband powered by Wave's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Broadband powered by Wave has 30 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 196 Customer Reviews

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    Review Details

    • Patricia R

      Date: 08/18/2022

      Our internet keeps going on and off. Yesterday it went out 147 times in a 24-hour period.Even though the problem was at their end, they said it was our fault and they would send someone to correct the problem. And charge us $80.We are an immune compromised household and told them that the repairman must wear a mask.He showed up with no mask. I said, "you have to wear a mask to come in."He said, "No, I don't". I said, "I can't let you in without a mask."He said, "I don't think I have one. It's been months since I've worn one."I told him I would give him one and he stomped back to his truck and put on a mask.He was extremely rude the whole time and didn't seem to know much about the equipment he was supposed to be checking. He kept mansplaining how cable equipment works on the computer to my husband who is a computer expert. My husband didn't say much. He said there was no point in arguing with someone that dumb.

      Astound Broadband powered by Wave

      Date: 08/22/2022

      Thank you for sharing your recent Astound powered by Wave experience. We always want our customers to receive exceptional customer care. We are troubled by your comments and would like to address these interactions in explicit detail with our ************* and local operational leadership. As we really do value customer feedback and use it to improve our processes and coach our employees. Kindly email us at social@@wavebroadband.com with your account information, referring to this review. Thank you for being a valued customer! -*****

    • Todd N

      Date: 08/17/2022

      Horrible customer service and extremely deceptive pricing strategies for everything. My **** went up $60 in one month and the only explanation was that my initial subscription rate had expired?? What does that even mean? Trying to get answers from the customer service reps is a game of dodgeball. We had severe outages for six days when one of their network switches had burned up. When I called cust service they assured me credit for service would be applied, but next billing cycle, no credit. When I chatted to them about that they told me it would take one or two billing cycles to show the credit, so I asked what credit exactly are you applying so I know to look for it, she said she would email it to me and then mysteriously she disconnected from chat. We really only have one option for internet here and we're stuck with them. Their practices are deceiving and manipulative. I would give ZERO stars if possible

      Astound Broadband powered by Wave

      Date: 08/18/2022

      Thank you for taking the time to give Astound Broadband powered by Wave a rating and we're sorry to see that you're unhappy with our service. We would be happy to determine if there is any direct action we can take to resolve your service and billing concerns. Feel free to email us at ********************************* with your account information, referring to this review. Or contact us on our social media via ******** or ******* too for assistance. Thank you for being part of our service family! -*****

    • Cynful

      Date: 08/15/2022

      They refuse to honor their flyers and their flyer promotion. Bad customer service and I even sent a picture of flyer. A month and a half before flyer expired. I wouldn't suggest this option. I quit Xfinity for Astound and now back with CenturyLink THANK GOD!!!

      Astound Broadband powered by Wave

      Date: 08/16/2022

      Thanks for rating and offering your feedback on Astound Broadband powered by Wave. I am sorry to hear that you may be considering leaving our service family. One of our goals is to provide a variety of affordable packages. I am happy to offer information or assistance in resolving your pricing/promotional offer concerns. Please email me at ********************************* with your account info, referring to this review. Thank you for being our valued customer! -*****

      Cynful

      Date: 08/17/2022

      I called 3 times. I emailed a copy of flyer. 3 calls later no deal, won't honor your flyer and refuse to lower ****. Thank you but no thank you. I switched to CenturyLink cause NO PROBLEMS with their service or billing! You did NOT honor your flyers and bad customer service.

    • Sharon W

      Date: 08/14/2022

      THE WORST PROVIDER of any service on the planet!!! I have had 2 separate experiences with Wave Broadband. Changing the name to Astound will NOT change anything!!!!! The service works less than 50% of the time. All customer service and tech support is essentially non-existent (even to cancel service when you move) since you have to spend 2-3 HOURS (let me say that again... HOURS) on hold just to talk to anyone; and they have no call-back system, so you literally have to wait on hold for HOURS!!! When you finally do get through (if you havent died first), the first response is, "you must have done something wrong." If there was any way to give a negative rating, I would give this company a billion negative ratings!!! Absolutely THE worst company I have ever dealt with in ANY industry EVER... I'm 75 years old!!!!!!! If you have a choice, ANY company would be better... even ******** and they are not good. If you consider living in a community that requires you to use Astound, go live somewhere else. The aggravation is NOT worth it!!!!!!

      Astound Broadband powered by Wave

      Date: 08/15/2022

      Hello *******! Thank you for your review, any and all feedback is appreciated so that we can do our best to provide good service to our customers. I see this is a duplicate review per your posting on Yelp as well. Again I do apologize if you encountered longer than usual wait times during high call volume periods. **************** is available by phone 24/7. Alternative contact may be by made via Live chat from the website, available Mon-Sat 9a-7p / Sun 8a-7p, or our social media via ***************** In addition, I am happy to offer information or assistance in resolving your concerns. Please "Private Message" us via yelp or email ********************************* with your account information, referring to this review should you require further information or assistance. Thank you for being part of our service family! -*****

    • Shirley D

      Date: 08/13/2022

      Astound boasts great customer service. The only thing I liked about speaking to customer service was the agents were not from a foreign country. I could understand what they said. Aside from that I am in Washington. The call center was in *********. An Astound repair person was working on service in our area 4x in 6 days. For a short time before he showed up and during the time he was up the pole our phone internet and tv was out. That tells me the outage was reported and a service person came right out. I thought that was great. The last time he was out when he left our service remained off. We checked the neighbors and everyone had service. I called tech support. I reached a call center in *********. I asked for local contact and was told there was none. I would be scheduled for a call back which came the next day. I explained to the man on the phone as I had explained to the LV agent that this had nothing to do with our equipment or service that it was at the pole and our service had to be reconnected at the pole. I was scheduled for a service call 2 days later. We were without service for 4 days and it took 5 minutes for the service guy to plug us in after he showed up with a box full of wires and tools and was at our door with a mask wanting to come in and check our service. This makes me extremely angry. No one listened to a word I said. I have paid Wave hundreds of dollars over the past 10 years and now I'm paying Astound and I can't even contact anyone in my area. Or anyone with a pulse. What happened to customer satisfaction and pride of service. This is outragous.

      Astound Broadband powered by Wave

      Date: 08/15/2022

      Thank you for sharing your recent Astound powered by Wave experience. We always want our customers to receive exceptional customer care. We are troubled by your comments and would like to address these interactions in explicit detail with our ************* leadership. As we really do value customer feedback and use it to improve our processes and coach our employees. Kindly email us at social@@wavebroadband.com with your account information, referring to this review. Thank you for being a valued customer! -*****

    • Tom L

      Date: 08/10/2022

      I have made three attempts to contact this company to establish service. Every time I try I get a message stating that a human would be in touch shortly this is never the case all I get is crickets. I am beginning to wonder if this is a viable service and company to do business with. I am continuing to research my options

      Astound Broadband powered by Wave

      Date: 08/11/2022

      Thanks for rating and offering your feedback on Astound Broadband powered by Wave. To provide you some insight. If you're address was not found in our system via the web search to check service. That indicates your address is not serviceable at this time. Meaning either you are not within our current coverage area, or a physical survey of your address needs to be done to verify what may be required to connect your address to our network. There is no specific time frame we provide on the website that would indicate an immediate follow up if your address is presently not serviceable. You would be contacted either by our tele-sales team or a local direct sales representative once confirmed your address can be serviced. If you have other questions on this, feel free to email me at ********************************* with your address and I am happy to see if other information or an update is available on your request for our service. Thank you! -*****

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