Complaints

This profile includes complaints for The Management Trust's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Management Trust

  19820 North Creek Pkwy Ste 101 Bothell, WA 98011

• 

  The Management Trust

  6704 Tacoma Mall Boulevard, Suite 111 Tacoma, WA 98409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  document record requests are ignored.request documented rule and regulation detail and associated enforcement criteria detail, specifically regarding:- 24 hours parking spaces rule detail and enforcement criteria - As per RCW, it is illegal for the Board to discriminate, harass, or intimidate by its decisions. Please provide cited criteria for how compliance is assured.- Regarding Parking spots, as per your definition: please provide the date and result of the last campus-wide enclosed double and single garage audit for compliance or provide specific criteria for how and when rules and/or regulations are selected or how residents are targeted for enforcement, especially considering the significant fire hazard potential - Please provide the document reference or detailed specifications for the exception made for the iron, locking barrier and garage door on the carport for bldg **** unit A. Please also provide the reason for the exception.- Please provide your document reference or other precise specification regarding how a fire hazard determination is made. I cannot accept clutter as a definition here.- CC&R 6.1.4 appears to indicate that Common Area is NOT inclusive of the Limited Common area, only the access to the Limited Common area is considered Common. Further; CC&R 6.1.8 appears to specifically exclude parking spaces assigned to a unit. Why is my semi private, Limited Common area carport being designated as a Common Area by the Board?- because i have received an alleged violation that appears to be targeted act against me personally. i don't know the reason, but Board member *************** was peculiarly aggressive with me at the time he took photos of my carport alleging a violation, please provide specific criteria for how and when rules and/or regulations are selected or how residents are targeted for enforcement

  Business Response

  Date: 08/29/2022

  The parking violation was issued at the direction of the board of directors based upon the policies and procedures established in the association's governing documents. Any decision to waive the violations is entirely a board decision and the Management Trust does not have the authority to make that decision. The individual has been invited to appeal to the board of directors at any future board meeting but has failed to appear. ********** needs to file an appeal to the board of directors to resolve the issue which we have advised him to do. At this time the path to resolution lies between ********** and the board of directors.

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17780905
  
  I am rejecting this response because:

  unclear why management trust insists on evading.  i asked several (more than the one attempted answer) questions, not for a decision but for explanation with actual references cited.  management trust appears to not understand my request.  perhaps another set of eye's on management trust's side might help?
  
  Sincerely,
  
  ***************

  Business Response

  Date: 09/01/2022

  We are not evading but have advised ********** to appeal to the board regarding his violation. That is the path forward to resolution. The Management Trust is not able to reverse the violation, only the ***** of ********* has that authority 

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17780905
  
  I am rejecting this response because: is refusal to provide a detailed explanation of the alleged violation and refusal to provide SPECIFIC referenced authority under which the violation is alleged NOT evasive?  How am I expected to appeal if the basis for the alleged violation continues to elude?
  
  Sincerely,
  
  ***************

  Business Response

  Date: 09/13/2022

  The violation is listed in ******* under and viewable by the homeowner with ID code *********. The hearing notice that the homeowner failed to show up for is also listed in *******. The violation notice is for having construction material sored in his car port. Homeowner has been advised of this by multiple people from The Trust and the recourse remains to appeal to the board of directors as only they have the ability to remove the violation. The Management Trust does not have the authority to remove the violation   

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 17780905
  
  I am rejecting this response because:

  I was told my attendance at the board meeting was optional.  Management Trust fails to disclose my attached response nor provide repeated requests for supporting documents.  The presumption is that Management Trust does not have documents supporting their claim of violation other than what has already been presented and rejected by reason that further referenced clarification is required.  Management Trust intention is to enforce rules without referenced authority.
  
  Sincerely,
  
  ***************