Gun Dealers
Steelhead ArmsAbout
About This Business
Years in Business: 8
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 3/18/2020
- Business Started:
- 12/22/2016
- Business Incorporated:
- 12/22/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Todd Smith, Member
Additional Contact Information
- Principal Contacts
- Mr. Todd Smith, Member
- Customer Contacts
- Mr. Todd Smith, Member
- Fax numbers
- Other Fax: (253) 461-1393
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Credit card: Visa, Mastercard, Amex, Discovery
- Refund and Exchange Policy
RETURNS AND EXCHANGES:
Liability issues prevent us from completing returns on firearms and ammo unless a shipping mistake has been made by Steelhead Arms. But we are willing to help you get a firearm returned to the manufacturer for a warranty return.
Optics / Sights
Optics, Iron sights, and mounts must be brand new in the package to be eligible for return. If an installation has been attempted or completed, returns will not be accepted by Steelhead Arms and any issues should be referred to the manufacturer’s warranty repair center.HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
A Return Merchandise Authorization (RMA#) Number is required for all returned merchandise and must be requested within 30 days of original invoice date. Packages will not be accepted without an RMA.
RMA#’s are valid for 10 business days from the date of issue.
Include a note containing your name, shipping address, phone number and email, and the reason for the return. Please include a copy of the receipt if possible as well.
Wrap the item with quality padding and place in an appropriate box for shipping. We recommend that you ensure your shipment and obtain the tracking information in case the package is lost in transit.
Packages must be returned prepaid- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.- Other Resources
- Washington Department of Licensing
PO Box 9020
Olympia WA 98507
Phone Number: 800-451-7985
http://www.dol.wa.gov
[email protected] - Business Categories
- Gun Dealers
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.