Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/17/25 we had maintenance from Windemere property management come to clean up a septic hill next to my garden the two men non English speaking Spanish told me the owner asked them to clean the hill for the inspector coming .my two year old fell into an open septic in the ground I caught her just in time her leg was stuck between the lid and the side wall up to her bottom. Leaving a scrape bleeding . I screamed the maintenance man ran over and took the lid putting it back on. I never received notice they were removing that lid . My baby could have been badly hurt or even died. The inspector came shortly after they left and I asked him about the lid being open . He said it needs to always be screwed closed. I reported it to the health department who tells me I should report them and she will follow up ensuring their education on the dangers as well as placing a policy for removing the lid. I let neighbors know who told the owner. The owner came by and told us its our fault its not our property and we need to keep a better eye on our child . He didnt even ask if she is ok or ensure us we will be notified if its removed again. Now our baby gets upset and scared anytime she sees a septic cover on the ground and yellsdont fall in! Thank goodness her scrape didnt get infected . We went to doctor just in case using antibiotic cream. But those tanks are deep and full of bacteria.

  Business Response

  Date: 05/07/2025

  To whom it may concern,

  The septic was actively being worked on so was not left open while no one was on site. The septic lid is also not apart of the complainant's mobile home space or yard so should not have been an area children were playing in. The complainant reported to the owner while telling him about this that her child was jumping on the lid and then fell. She admitted that the lid was there when speaking to him and that her child was jumping on it which caused the fall, not that the tank was left wide open. 

  Thank you. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23296806
  
  I am rejecting this response because: our toddler does not jump on the lid. It was unscrewed and set on the top without telling me it was off while I was talking to the maintenance asking what they were doing removing my pots and carpet on a hill next to my garden. The septic inspection is for a hole that is sitting in the lot next to mine but for the report to sell my trailer I need the septic report for the hole that I share with trailer 24 next to mine ****************** the inspection report. Many children play on the yards shared by the park and trailers need to be notified when the hole will be open and the lid is unscrewed . At least barricade the area. So anyone around knows the green lid is unscrewed and you can fall it just by stepping on it. Our toddles does not jump on the lid and I was right next to her to catch her upper body . The maintenance man ran over to put the lid back over it . We went in the house to check her bleeding scrape on her leg clean and put antiseptic on it. We went back out the talk to the crew and ask them to notify us. Showing them her injury. I emailed and called Windemere they wont return my calls. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/15/2025

  We have been in contact with the health department and the property owner to make corrections so this does not happen again. We have informed the property owner of his responsibilities when coordinating his own maintenance to his tenants and he has agreed to make those corrections. 

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:

  thank you I appreciate the follow up ****** at the health department let me know she will do drop in inspections to be sure its safe.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2023 statement Windmere property management Is not following the contract .Also they are hard to contact.

  Business Response

  Date: 01/26/2024

  Good Morning,

  The complainant spoke to our office on December 19th regarding the invoice from Overhead Door that he was disputing. Since Overhead Door did not provide an estimate prior to the issue being fixed, the property manager agreed to refund the amount of $724.00. This amount was put on the complainant's account on December 21st to be issued with next owner payment. The property manager responded to the complainant same day on the issue and notified our accounting department to reimburse the owner for the invoice the following business day. 

  Please reach out to our office with any further questions.

  ***************************, Residential Operations Manager

  Windermere Property Management

  Customer Answer

  Date: 02/03/2024

  sent a email to Windermere and they have not respond.

  Business Response

  Date: 02/06/2024

  Good Afternoon,

  The complainant has communicated yesterday via email with the property manager and our accountant. We also received notice that this complaint had been closed yesterday. 
  

  Thank you,

  ***************************

  Windermere Property Management 

  Customer Answer

  Date: 02/06/2024

  December Statement

  They would cut a check for ****** out of 924.00 charge that was not authorize. They neglected to reimburse me for weatherization charges. That were not needed or wanted by me. Intent to notice and sales tax 179.52

  January state

  Never received the check. They applied the ****** annual inspections 610.00,362.74 and *****. After 20 years of renting this house I have never had annual inspection charges.   

   

  Business Response

  Date: 02/09/2024

  Property manager has spoken to the complainant this week with no mention of any issues. 

  The owner received funds in December and January and both checks have been cashed by the owner per our records. 

  Weatherization was completed to prep for Winter per a notice sent via email in the Fall to all owner's. Owner's have the right to opt out by a certain date - our office had not received any response by the complainant so did proceed with Weatherization. 

  During the annual inspection it was found that the kitchen fan and some electrical was not working - maintenance was sent out to address these issue to prevent further problems. Property Manager has not received any questions or notice from the owner disputing this charge. 

  I was notified earlier this week that the case had been closed, please have complainant follow up to our office directly for further questions and we'd be happy to help. 

  Customer Answer

  Date: 02/17/2024

  This company does not follow the contract. They admit to not following the contract. Then the next month They do it again. 

  I have had it with them.

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We broke our lease on September 16th at ************************************************************************. We have paid **** every month as they have not been able to fill our vacancy and we are responsible for the rent until they do. We have advertised on multiple web pages including ******** and *********** We have had more than a dozen people come to us asking about more information and we have given everything that Windermere has told us including pet policies, rent responsibility and what they are looking for in an application. Instead of helping and getting applications reviewed they have spent the last 2 going on 3 months dragging their feet and taking us for every ***** we have. We have been told the following things:They only keep 3 applications at a time They do not reach out everyday but 3 times in a week, this means that if 3 people have applied wether or not they are approved they will not accept any other applications for that week They are incredibly rude on the phone (3 different people have backed out because of this fact, screenshots will be included)They told applicants that they do not do lease takeovers and have halted people from applying. This issue was taken care of but it took a month for the property manager to tell the front desk what they were planning on doing. They do not keep to their posted hours. Calling at 4 when they close at 5:30 has proven to be unfruitful as they will not answer the phones and their voicemail is full. They provide no information on the status of the applications or if they do it is one word no. They would not advertise. All we want is this place to be sold before December ends so we can stop paying for 2 rents. We will pay the month of December if we have to but for this to be on the market for 3 months is unacceptable with the amount of interest we have gotten. Screen shots of call logs are only on my side and only go back to the start of December but we have been calling multiple times a week if not every day.

  Business Response

  Date: 12/21/2022

  To Whom it May ****************************** are sorry to hear that our tenant has felt that our policies have been ineffective in re-renting his unit. As a company, we do not accept more than 3 applications at a time in order to be as efficient as possible with our employees time and the time of the applicant's. We have been actively processing any application received for the property in our office on the day they were received or the following business day if it fell over a weekend/evening. The applicant's that we received did not qualify without a qualified cosigner and none have been able to provide a cosigner to our office in order to qualify. The property manager of your unit did offer to advertise the property at no cost to the tenant even though the tenant's were breaking their lease and are responsible typically for this expense. The property manager's assistant contacted an applicant on a like unit and was able to convince them to switch to this unit since she knew that the tenant was liable for rent until it was re-rented. The applicant's viewed the property on Tuesday, 12/20/22, and notified our office that they plan to bring in the holding fee in order to secure the unit within the next business day. As long as this applicant does move forward as planned, the unit will be re-rented by the end of the month. 

  Each year, between October and late Spring we do see a downturn of applicant's due to the time of year. It is not uncommon for units to sit vacant for multiple months during this timeframe. We feel as though our staff has gone above and beyond finding a tenant for the break lease. We apologize if at any point the tenant felt that they did not receive the attention they needed during this process.  

   

  Kind Regards,

  ***************************

  Residential Operations Manager

  Windermere Property Management