Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 year old daughter and elderly, disabled mother went to look at cars at Bellingham ****** They were not supposed to do anything, but look. They left there with a car that had suspension issues and a loan that was 12k more than the car was worth. They also purchased a warranty. When the car displayed issues with suspension, 3 months after purchase, Bellingham chevrolet said they were not covered on the warranty. The warranty states they are, but they had an excuse for why they wouldn't cover it. I believe it is also illegal for a lot to sell cars with bad suspension. I can't afford a lawyer, or I would be taking them to court. ****** has more money than I do. Anyway, when the car died less than a year after purchase, my daughter explained to a credit person with bellingham chevrolet and he said he could get her out of the loan. Today she went in and was told by a salesman that no, she couldn't. Here is another illegal issue, it isn't legal in ********** to sell a car to someone that you know is for another person. They sold the car to my mom, for my minor daughter. They took full advantage of a kid and a woman who is not in possession of all her faculties. They preyed on them. My mom has dementia and my daughter was a minor. If I could afford a lawyer, I would. There was so many illegal things that took place that day.

  Business Response

  Date: 09/13/2024

  To whom is may concern,

    Here at Nw Chevrolet we take pride in customer satisfaction and our communication with our customers.  I have gone through my data base of customers and have no idea who this complaint is referred to.  We do not take advantage of anyone.  Any contract or purchase is fully disclosed to our customers.  We also do not sell cars to minors.  ******************, if you would like, please reach out to me anytime to discuss this issue,  as of now I am fully in the dark as to what customer you are referring to, If you would like to discuss the financial aspects of the deal i will need permission to do so from the person who signed for the deal.  

      Thank you, 

                    ********************;

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************************** April. I requested that no extras be added to include a protection package. The salesman ******, and finance rep *** both confirmed to this request. The protection package was still added to the contract deceivingly, and they charged the financing company the approx. $1,500 for it. Which will then be billed to me via the loan. I called and emailed numerous times with no refund or resolution to the issue. They do not attempt to contact me. I do not live in the town and have not been able to go in person.

  Business Response

  Date: 06/20/2024

  To BBB and *************, 

   I received your complaint tonight and Im quite shocked at what is being explained to have transpired.  I reviewed your(Mr ******) contract and I am a little confused as to what package is being spoken of.  Everything agreed  between our two parties was clearly listed on Mr ****** contract and I have yet to have received any kind of complaint or request to cancel product.  If there is something listed on the contract which was signed please reach out to me directly and I can help in any way possible.  My name is *********************, I am the General Managef of Nw Chevrolet.  My email is ***************************** , my cell number is **************, you can also reach me by calling the store at ************ and ask for me.  I take any complaint of this nature very seriously and would like to personally help make sure it is resolved.  
             Thank you, 

                          ********************;

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21873763
  
  Hello ****, 

  I sent you the request on 6/10/24 via email and didn't receive a response. Attached is the email string detailing the inquiries made to ***, you, *****, and someone else in the finance department I didn't catch the name of since 6/6/24. The only person that was responsive was Lo, but since he is a salesman he was not able to assist with the matter. The protection package that was included is titled "RESISTALL CALTEX" but I had specifically stated to ******** didn't want any additional gap, warranty, or a protection package. I trusted that this would be inputted correctly in the contract, but it was still listed in the itemized section and added to the total. 

  Please cancel this portion of the purchase and refund the $1,570 to GESA so it can finally be resolved, thanks. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/27/2024

  Good atternoon, I had hoped we could talk this situation but it from what I gather you are not willing.  I have looked over your contract and at this point I can assume to the charge you are speaking of.  My finance manager *** assured me that he went over, offered, and you accepted and signed for the paint protection package.  Keep in mind you had mentioned you told Lo that you didnt want it but he would not have had access to be able to even offer it as its only offered by my finance managers.  I will refund that package if you would like but I would still need to have a cancellation form signed, if you would like please email me at ***************************************** and then I can forward the form to you which you could sign, scan and send back to me.  
  Thank you, 

  *********************

  General Manager 

  Nw Chevrolet 

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21873763
  
  I am rejecting this response because:

  Well Mr. **** I think I was more than willing to talk about the situation at an earlier stage when I made multiple inquiries via different communication methods but at this point I think I was clear about canceling this protection package so you can go ahead and email me the form to ******************* Since you or *** never responded to the email messages (that I previously attached) I am using BBB to document the transaction to ensure it occurs because you keep mentioning inaccurate statements instead of apologizing for the mix up on your finance manager's part, which would be the professional thing to do. Once I receive the form, I will send back and expect confirmation of the refund to GESA, then I can close this case. Thanks. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the closest dealership to my home, and the service department refuses to schedule any service appointments for my vehicle.

  Business Response

  Date: 03/29/2023

  We are choosing not to do business with this customer only base on the history we have had in the passed with her vehicles nothing personal.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19633217
  
  I am rejecting this response because: This is the closest Cadillac dealership to my home. When a business, such as this one, chooses to sell vehicles using the Cadillac name, there is a business obligation to also honor the warranty for the vehicles. Servicing a vehicle for serious manufacturer recalls is their responsibility to the The National Highway ***************************** (NHTSA). None of this matter is personal, its all business.

  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 04/13/2023

  I understand the concern, we have contact the Cadillac services center and they recommended us to advise you, to go back to the Cadillac dealer that sold you the vehicle.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19633217
  
  I am rejecting this response because:

  It is unacceptable to ask a customer (whos vehicle has several outstanding serious safety recalls) to drive over 100 miles to another dealership. You are the closest certified Cadillac service center, therefore you need to honor the Cadillac warranty. This is all just business.

  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021 I bought a ****** rogue for approximately ******, I wasn't happy with the car, I took it back to Northwest Chevrolet Bellingham where I purchased it in May of 2022, and asked if they could put me in something else bigger and more suitable for what I needed, they put me in a 2018 GMC Yukon, whose previous owner was the daughter of the service manager for the life of the vehicle, I was assured that it was an excellent vehicle, they proceeded to put the most deluxe warranty on the vehicle unbeknownst to me, that I happen to be paying $5,000 for that also, I took delivery of the vehicle approximately May 9th, exactly 30 days later, to the day I was driving to work at 10:30 p.m. and my engine light started flashing, I took it back to the dealership the next morning after work and was told that it needed to be brought back in immediately because it was not safe, I left it there approximately June 9th 2022, and it has been there ever since, after several attempts of trying to find out what was happening after a couple of months I was finally told that it needed a new engine, that it had a catastrophic failure, I'm told that there are no engines available, that they are on back order, and also that there are several other people in the same boat that I am, which makes me think that this is a habit for them, because I believe that they knew exactly the problem with the engine and they saw me coming a mile away and decided to **** their problem off on me, when I brought the ****** rogue back they basically added the sticker price for the rogue and the sticker price for the Yukon together, so I'm basically paying for two cars with a $65,000 loan, for a vehicle that is now only blue booked at $34,000, with a monthly payment of $850, for a vehicle that I don't have, and no resolution in sight, they have provided me with loaner cars, I am now on my 4th, nothing but problems! I've been patient, but I'm the one paying the price for them giving me their problem!

  Business Response

  Date: 12/29/2022

  *********************** vehicle has a block that is not repairable and it is not due to lack of maintenance or neglect, the vehicle that ****** purchased had been inspected and maintained properly prior to her purchasing it. Northwest Chevrolet and ************** is covering the engine replacement and we have ordered a replacement engine from ************** on July 1, 2022 which was placed on part not available with not ETA, we checked for other options on engine replacement and we found a used engine option for replacement. We contacted ****** for approval to replace with a used engine in November and ****** declined stating she would wait for the new engine to arrive, as of December 29th, 2022 there is still no ETA for an engine replacement. We do have other customers with vehicles that have similar engines that have been waiting for approximately the same amount of time, ****** has been given transportation for the entire duration that her vehicle has been inoperable.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18651875
  
  I am rejecting this response because: I am paying $5,000 for the warranty that is covering the engine, so essentially I am paying for it, yes I was offered a used engine with ****** miles on it, no thank you! I don't know where it came from or what condition it's in, I want a new engine warranty! The vehicle was back in the shop before my first payment was even due! I don't know others unfortunate customer circumstances only mine! My first loan of car had problems I took it back the second car when back with maintenance issues, the next one I had to take back because I kept getting stuck in the snow, they gave me a car on December 24th, December 27th I got a text from Sydney saying that I needed to return that car, it was only for the weekend, which nobody told me that piece of information, so I switched out cars again today on the 29th, and I've always returned cars with a full tank of gas and always receive cars with no gas, $350 worth so far. I clearly do not see any resolution offers in this statement, I believe that if you're going to do this kind of business you should be ready to accept responsibility when things go wrong, I don't want to have to deal with this situation anymore! It has been a complete and huge inconvenience in my life
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2021 brand new truck. Been in ******** or seven times, all with different problems. They have found about 12 problems with it. It has **** miles on it. I have been trying to get my money back for about six months. It is truly a lemon and they know it. Please help