Reviews

This profile includes reviews for Whatcom Educational Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Whatcom Educational Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Whatcom Educational Credit Union

  600 E Holly St Bellingham, WA 98225-4711

  
• 

  Whatcom Educational Credit Union

  PO Box 9750 Bellingham, WA 98227-9750

  

Review Details

• Review fromSandra F

  Date: 03/16/2024

  1 star
  First and foremost, we recommend that you do not open an account with this bank! They have the worst customer service and when you think they are trying to provide optimal customer service, it's only to steal more of your money! We filed a complaint with the BBB about this institution and do you think we accomplished anything with them....NO. They drafted up a letter claiming they are in the right and we are in the wrong! After, providing proof of a false signature on one of their documents and one unsigned document but yet, apparently I agreed to "Priviledge Pay".Secondly, the BBB is here to protect the consumer do you think that the BBB did anything to assist us in resolving the issue?...NO.They have enabled this organization to continue doing what they do...Steal customer's money! The response from the ******************** in their email was - "You have read the response from WECU, the case is closed"File all you want! The final outcome is that these two organizations work together. We are out $4,600 because of them! Obviously, there is an issue with WECU with all these complaints and they all turn a blind eye stating the customer is WRONG.Where do we complain about the BBB? And, it's lack of resolution skills and ignorance for the consumer!

• Review fromKari M

  Date: 02/25/2024

  1 star
  A few years ago my mother and I brought *** docs to WECU so that I could assist in her affairs as she aged. Last spring, my mother fell and was hospitalized. I went to WECU to make sure I had ****** to her account in order to make sure bills were paid while she recovered. At that time, I was informed that they had no record of the **** I was then informed I would have to make an appointment to bring in the *** again. In meeting with the representative, I was notified that since I had filed a Chapt 13 bankruptcy many years ago and a WECU credit card was discharged, WECU would not grant ****** although bankruptcy was satisfied. When I asked about the ***, they informed me the documents made no difference, but I could call Accounts **************** I left a message and received no response back. Since I was able to ****** my mother's account via online, I dropped the issue realizing WECU lost the *** and would not deal with me. My mother recently passed away a month ago. I was setting up probate, but in attempting to pay a bill discovered WECU had restricted the account when SS notified the bank. WECU never attempted to contact me or my brother. This was done without our knowledge on 2/5/24. WECU has ONE person only who handles death of members and she was on vacation/out of office for several days. NO ONE would effectively communicate my mother's account was closed and bills were receiving NSFs due closure. At least 2 additional calls to the Accounts *************** were unreturned until I called and spoke with ************************************* on 2/20 The letter from *******, the person who closed the account 2/5, mailed a notice on 2/14/24 by the post stamp date. This whole experience has been handled poorly and without compassion. By the end of the week, I was finally able to obtain Letters of Testamentary to close the account and ****** funds to handle the estate. I would not recommend doing business with WECU ever. I would give 0 stars if it were an option.