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Additional Information

Not BBB accredited

Additional Information for Viome

View full profile

This is a multi-location business.

Find a Location

Viome has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Viome

      205 108th Ave NE Ste 150 Bellevue, WA 98004-5778

    • Viome

      111 Moonachie Ave Moonachie, NJ 07074-1821

    • Viome

      81 Camino Entrada Los Alamos, NM 87544-3341

      BBB Accredited Business
    • Viome

      11724 NE 195th St, Suite 101 Bothell, WA 98011

    • Viome

      241 W 37th St New York, NY 10018-5705

    Headquarters
    205 108th Ave NE Ste 150, Bellevue, WA 98004-5778
    BBB File Opened:
    5/31/2018
    Years in Business:
    7
    Business Started:
    9/26/2016
    Business Started Locally:
    9/26/2016
    Business Incorporated:
    9/26/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Naveen Jain, CEO
    • Jean Randles, Customer Service Manager
    • Mr. Morris Wong, Director of Customer Experience
    • Amanda Chalmers, Sr. Customer Service Specialist
    Contact Information

    Principal

    • Mr. Naveen Jain, CEO
    • Mr. Morris Wong, Director of Customer Experience

    Customer Contact

    • Mr. Naveen Jain, CEO
    • Jean Randles, Customer Service Manager
    • Mr. Morris Wong, Director of Customer Experience
    • Amanda Chalmers, Sr. Customer Service Specialist
    Additional Contact Information

    Phone Numbers

    Serving Area

    Online store / products shipped throughout North America. 

    • AK
    • CO
    • HI
    • ID
    • MT
    • OR
    • WA
    • WY
    Payment Methods
    • Credit Card
    • Debit Card
    • Amazon Payments
    • American Express
    • Apple Pay
    • Discover
    • Google Wallet
    • MasterCard
    • PayPal
    • Visa
    Refund and Exchange Policy
    • Viome offers a full refund for Viome Services in the amount of the actual purchase price paid to Viome excluding any shipping and handling fees if any (“purchase price”), provided that the order is canceled within 24 hours of the purchase.
       
      If a refund is requested (with the return of the kit), after 24 hours of purchase but within 14 days of purchase, we offer a refund in the amount of the purchase price. The shipping and handling costs plus tax (if any and where applicable) are non-refundable.

      No refund will be available if Viome determines, in its sole discretion, that the user has violated any of these Terms. Qualifying refunds received within 14 days of the purchase date will be issued within 45 days of the refund request date. Upon completion of your refund, if you do not have other services registered, your Viome Account access may be discontinued and the kit subject to the refund will not be processed.

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