Complaints

This profile includes complaints for Vacation Internationale Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vacation Internationale Inc.

  1417 116th Ave NE STE 100 Bellevue, WA 98004-3821

• 

  Vacation Internationale Inc.

  12500 SE 2nd Cir Ste 105 Vancouver, WA 98684-6029

• 

  Vacation Internationale Inc.

  14240 Interurban Ave S STE 132 Tukwila, WA 98168-4660

• 

  Vacation Internationale Inc.

  12500 SE 2nd Cir Vancouver, WA 98684-6028

• 

  Vacation Internationale Inc.

  1417 116th Ave. NE Suite 100 Yarrow Point, WA 98004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting to end our relationship with VI Resorts for the reasons set forth more fully in the supporting attachment. My wife and I attended a preset timeshare presentation in Vancouver, ** on April 6, 2019; two days after my wife was diagnosed with breast cancer. ***** and ***** were relentless in telling my wife how much she deserved this vacation package and in consideration for our agreeing to accept their lowest entry point to a vacation agreement, they were going to throw in an extra vacation and we were promised experiences that we never did experience; and given incentives to enter into that agreement, of which some were not usable or redeemable. They even told us that this was a lifetime package that we could pass on to our children when we die. It was a high-pressure situation and I didnt discover until earlier this year that this was not the case at all. I discovered that VI Owners Rights Expire Naturally; and depending on when they began their relationship with VI Resorts, those rights begin expiring in 2025 for some owners. Regardless of the amount of time it took to discover that some of these promises were not true, or that these premiums/incentives were either unusable or unredeemable, without paying other hidden fees, we made our monthly payments and paid the maintenance fees. After they got us to the closing, instead of ******, they gave us a certificate for a short stay at ********, ******; which we did go on. It was a good short vacation half way across the state. But it was the only good thing that came from the nearly $9,000 we gave you. Due to the character limits for this textarea field, I am attaching a PDF in support of this request.

  Business Response

  Date: 09/27/2025

  Thank you for the opportunity to respond to this BBB concern. We have reached out to this owner of ours of over 16 years and believe this should be closed as a satisfied complaint. 

   

  Thank you
  ******** *****

  Customer Answer

  Date: 09/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you MC, for understanding and providing an amicable resolution of the matter.

  Sincerely,
  
  *** ********

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My health issues have made it clear that I cannot use the timeshare, regardless of the significant investment Ive made. My financial situation has become unmanageable. Since purchasing a new home in 2022, *** been making monthly payments of $1,995.54 via autopay on my *************** credit card. However, since July 2024, the payments were switched to my ******** debit card for $2,514.96 per month, without my consent. This unapproved increase and unauthorized change in payment method has put an unbearable strain on my finances, and I am no longer able to afford these payments. I have already invested over $20,000 into this timeshare but have only used it twiceonce for a week in *************** and once for a cruise to the *******. Even when my daughter attempted to use the timeshare, she was unable to secure a reservation due to the lack of availability. The promises made to me at the time of purchase have not been fulfilled, and I feel misled by the sales process. I was pressured into signing contracts via ********, often with little time to properly review the terms, which I believe constitutes an unethical sales tactic. Each year, my main contact, ****, has explained additional fees, but I feel as though I have been manipulated throughout this process.

  Business Response

  Date: 08/29/2025

  Thank you for your recent correspondence regarding your concerns with our past engagement.
  

  After a thorough review, we would like to reaffirm that the legally binding contract entered into between Ms. ****** and VI Resorts was fully executed in good faith, in strict compliance with its terms, and in accordance with all applicable ******* legal or contractual violations occurred at any point during our engagement.

  As desired, our company will no longer contact Ms. ******* Ms. ****** has been a loyal VI owner for over ten years and the original complaint had her signed agreement attached authorizing her charge monthly. Ms. ****** has since defaulted on her financial obligation with VI Resorts and is no longer an owner in good standing. 

   

  Sincerely

  ******** *****

  Client Relations Manager

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary: Request for Cancellation of Timeshare Contract Due to Misrepresentation and Coercive Sales Practice.I am submitting this complaint regarding Vacation International to formally request cancellation of a timeshare contract I entered around 2020. The circumstances surrounding the signing of this contract were marked by a lack of transparency and high-pressure, intimidating sales tactics that left us feeling coerced and misled.Since acquiring the timeshare, we have only used it once, and none of the free vacations or promotional benefits that were promised have ever been utilized. The reality of the ownership experience has been vastly different from what was presented during the sales process. The financial burden and ongoing obligations are disproportionate to the value received, and we feel trapped in a contract that was never entered into with full, informed consent.Additionally, my husband is a 100% disabled veteran, and the stress and financial strain caused by this contract have added unnecessary hardship to our household. We believe this situation warrants compassionate consideration and a swift resolution.We are requesting that Vacation International cancel the contract in full, cease any further billing or collection efforts, and provide written confirmation of termination. We believe this resolution is fair given the circumstances and hope the BBB can assist in facilitating a prompt and equitable outcome.

  Business Response

  Date: 08/19/2025

  We are writing in response to the recent complaint submitted to the BBB. 

  After reviewing our records, we would like to respectfully clarify the following:

  1.Signed Agreement: You entered into a legally binding agreement with VI Resorts on three separate occasions ( 2/6/21, 9/14/21, 12/1/22) and acknowledging both the terms of the services to be provided and the associated financial obligations. A signed copy of this agreement is available for review upon request.

  
  2.Service Availability: The services outlined in the agreement have been and continue to be fully available for your use throughout the duration of the relationship. We have no record of any service interruptions or denial of access.

  
  3.Payment History: You have been making consistent payments for over two years on your most recent purchase. This demonstrates an ongoing awareness of and commitment to the agreement. During this time, we have not received any prior complaints, disputes, or service concerns from you.

  
  **** Prior Complaints: Until the recent BBB filing, our company has not received any formal or informal communications from you indicating dissatisfaction or requesting cancellation, clarification, or support.

  
  We take all complaints seriously and strive to resolve any misunderstandings in a fair and transparent manner. If you believe there has been an error or if you require support, we welcome the opportunity to discuss this matter directly to reach a resolution. We have reached out to you and offered you a settlement offer, which most companies would not entertain. You may call the loan department to continue that conversation at **************. We have additional options in regards to your ************** Assessment as well. 

  
  We are committed to ethical business practices and customer satisfaction, and we remain open to working with you to ensure any concerns are addressed appropriately.
  
  

  
  

  Customer Answer

  Date: 08/23/2025

   
  Complaint: 23751187
  
  I am rejecting this response because:
  
  Dear ********,
  
  Thank you for your recent response. While we acknowledge two of those three dates, your reply does not adequately address the core concerns weve raised regarding service accessibility, transparency, and the nature of your companys outreach practices.
  
  
  We would like to respectfully clarify the following:
  
  
  1. Failure to Uphold Good Faith and Fair Dealing
  
  
  As a consumer entering into a long-term agreement, we reasonably expected your company to operate in good faith and prioritize customer satisfaction. Instead, our experience has been marked by evasive communication, inflexible policies, and a lack of meaningful support. Under Washington State law, every contract carries an implied covenant of good faith and fair dealing. When a business fails to act in a manner that honors the spirit of the agreementespecially when dissatisfaction is clearly communicatedit undermines the integrity of the relationship.
  
  
  2. Predatory and Intimidating Contact Practices
  
  
  Despite clearly communicating our disinterest in additional offers, we were subjected to repeated and aggressive outreach, calls that continued even after explicit refusals. This pattern of contact created undue pressure and ultimately led to a coerced agreement, not a voluntary or informed decision. The persistence and psychological pressure applied during these interactions reflect predatory sales tactics, which exploit consumer hesitation and fatigue rather than ****** informed consent. Such conduct may violate the Washington Commercial Telephone Solicitation Act (RCW ******) and could be construed as unconscionable or deceptive under RCW 19.86.090, particularly when it results in a consumer agreeing under duress.
  
  
  3. Misrepresentation of Cancellation Policy
  
  
  At the time of signing, we were explicitly assured by our Vacation International representatives that cancellation would be straightforward if we were ultimately dissatisfied. This assurance was a key factor in our decision to proceed. However, the current posture of your company, emphasizing rigid contractual obligations and downplaying customer satisfaction, directly contradicts those initial representations. If cancellation was presented as a flexible option to induce agreement and is now being denied, that raises serious concerns about the integrity of the transaction and may constitute deceptive conduct under RCW 19.86.020.
  
  
  4. Continued Payments Do Not Equal Consent
  
  
  It is important to clarify that our continued payments were not an endorsement of satisfaction or agreement with the services provided. Rather, they were made under duress to avoid negative credit reporting or collection actions. The fear of financial harm should never be used to justify or retroactively validate a disputed agreement. Suggesting that payment history reflects satisfaction is misleading and may violate consumer protection standards under Washington law.
  
  
  5. Lack of Prior Complaints
  
  
  The absence of formal complaints prior to our BBB filing should not be interpreted as satisfaction. Many consumers attempt informal resolution first, and our silence should not be construed as consent. We now raise these issues formally because prior attempts at resolution were met with deflection or vague reassurances.
  
  
  6. Settlement Offer Framing
  
  
  While you mention a settlement offer, the framing implies that this is a generous exception rather than a necessary step toward resolving a legitimate grievance. We are not seeking favorswe are seeking accountability and a resolution that reflects the value promised in your marketing and contractual language.
  
  
  We remain open to direct dialogue and a constructive path forward. However, we ask that future communications acknowledge the substance of our concerns and cease any further unsolicited outreach unless initiated by us. 
  
  
  Please advise on next steps toward a resolution that reflects both parties interests. 
  
  
  Sincerely,
  ***** ****
   

  Business Response

  Date: 09/02/2025

  We received the following message in regards to this complaint at 2:21pm PST on 9/2/2025. This matter should be closed as resolved. 

   

  Dear ********, (VI)
  
  We are writing to formally accept your settlement offer regarding the termination of our timeshare agreement. While we remain disappointed by the requirement to pay a developer feeparticularly given that the funds weve already invested have gone unusedwe are choosing to proceed in order to bring this matter to a close.
  
  This decision is made not out of agreement with the terms,but out of a desire to move forward without further entanglement. We trust that all necessary steps will be taken promptly to finalize the exit and confirm the release of any future obligations.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ***** & ***** ****

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,We are writing to ask that you please let us out of our timeshare contract with Vacation Internationale. We are having serious medical and financial problems that make it impossible for us to keep up with this timeshare.Both of us are retired and now living on a fixed income. When we were still working, we could manage the yearly fees. But now, with the cost of everything going upproperty taxes, insurance, groceries, utilities, and our mortgagewe just cant afford it anymore. These fees have become a real burden and are causing us stress we cannot handle.We are also dealing with many health issues. One of us recently had a stroke, which has made traveling very difficult. We are both dealing with heart problems and ongoing monitoring for cancer. We have numbness and pain in our hands, arms, legs, and feet. One of us also has weak bladder control, which makes travel uncomfortable and harder to manage. With all of these health issues, we cant use the timeshare the way we used to or the way we had hoped.On top of that, we were told during an upgrade in 2017 that wed be able to book vacations 13 months ahead, which was one of the reasons we agreed to it. But we later found out that this only applies if we go through VI and pay extra fees. We almost missed a really special family event because of this, and it was very upsetting. We felt misled and disappointed.We dont want to keep something we cant use and cant afford. Were asking for your help to cancel our contract and let us surrender the timeshare. It has become too much for us to handle at this stage in our lives.Thank you for your time and understanding.Sincerely,******* A. ***** and ******** *****

  Business Response

  Date: 07/22/2025

  Dear *** and Mrs. ********************** you for your letter regarding your VI Resorts membership. We are sincerely sorry to hear about the medical and financial challenges you are currently facing, and we understand that these circumstances can be incredibly difficult.

  
  Please know that we take your concerns seriously and we appreciate the time you took to explain your situation. That said, we must respectfully remind you that you entered into a binding financial agreement with VI Resorts. This agreement included a loan obligation and a promise to pay, which remains active and must be fulfilled as outlined in the terms of your contract.

  
  Our records also reflect that you have made a total of four purchases with our company, which further indicates ongoing participation and use of your membership benefits over time.

  
  We understand that circumstances change, and we are willing to review your account further to determine if any alternative assistance options may be available to you. However, please be advised that cancellation cannot be granted while there is an outstanding financial obligation associated with your contract.

  
  If you would like to explore hardship options or speak with a representative regarding your account, we encourage you to contact our *************** directly at **************. We are here to help you navigate this matter in the most respectful and constructive manner possible.

  Sincerely,

  ******** *****

  Client Relations Manager

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We urgently need your assistance regarding a timeshare we purchased through Vacation Internationale. Despite their assurances, we have been unable to use the timeshare because we cannot secure a wheelchair-accessible unit for our son, who has ******************. He is unable to stand and struggles with basic tasks like feeding himself. Since accessible accommodations are unavailable, we no longer wish to keep this timeshare. Before Thanksgiving, we received an email from ******** ***** *********************************** at Vacation Internationale offering us a developers release from our timeshare. We informed her that we were willing to accept this release, but could not contribute financially toward it, as we have never been able to use the timeshare and feel misled by their initial promises. Unfortunately,******** has not responded. We sent a follow-up email in January, but still have not received any reply. Could someone from your organization please contact her on our behalf to help resolve this issue? Your assistance would mean so much to us, and we are deeply grateful for your support.

  Business Response

  Date: 02/21/2025

  This account was cancelled as a developer released account instead of a refusal to pay on a financial obligation on 12/17/24. 

   

  Sincerely

  ******** *****

• Initial Complaint

  Date:11/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to express our dissatisfaction with the practices of Vacation Internationale. We appreciate the Better Business Bureau's role in ensuring ethical business practices and hope that your intervention can help resolve the ongoing issues we face with this company. It all started with Vacation Internationale offering our family of seven a free vacation. This offer ultimately forced our decision to purchase a timeshare, which we quickly realized we could not afford. Despite our attempts to communicate our financial difficulties and intention to cease payments, the company consistently failed to acknowledge our situation appropriately. We have never used our timeshare or any of the free trips that were promised. This has substantially negatively impacted our family financially, with the payments continually increasing and straining our budget. Additionally, we are currently trying to buy a house, which is crucial for our family's stability. Having all this money go out for the timeshare makes it extremely difficult to get pre-approval for a loan, hindering our ability to purchase a home. We have faced homelessness before, and without securing a home in the next six months, we risk becoming homeless again. If we were relieved of this timeshare, it would significantly ease our financial stress, likely allowing us to afford family vacations and greatly enhance our familys quality time together. Recently, we stopped making payments and clearly informed the company of our inability to continue. However, instead of respecting our decision and letting us out of this financial obligation, we received a call from a representative who waived our maintenance fees to get us to agree to keep our timeshare. We cannot afford this timeshare, and we want them to take it back. We are reaching out to the BBB in hopes of acquiring guidance and support to ensure that Vacation Internationale hears and appropriately addresses our concerns.

  Business Response

  Date: 12/05/2024

  An email was sent to this client: 

  Thank you for the opportunity to respond to your BBB complaint that was received on 11/25/24. We did see that you submitted a Board complaint in October which was addressed by offering some assistance to you to book a reservation.

  
  We have reviewed your account and see that you purchased with us originally back in 2021. You then enhanced your membership two times (once in 2022 and once in 2023). This is not a trend we see with someone who is unhappy about owning a timeshare program.
  
  From your letter we understand that you are working on some financial goals and we respect that. However, please keep in mind that you have signed up to fulfill a financial obligation to our company. Your account is currently 35 days past due and will be cancelled for loan default after 60 days past due. We do have some offers to help you which starts by lowering your payment to $189.40 which is less than you were paying before your last enhancement in 2023. An option to cancel the program would involve paying a sum of the current balance since this is just like any other financial obligation you have. Car loans, credit cards, etc. will not offer to drop your payment and simply canceling a financial obligation of over $19,000 is not something that any industry offers. 

  Please review the email correspondence and let us know what works best for your family. 

  Sincerely

  ******** *****

  Client Relations Manager

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VI Resorts had a promotional tent at an event in which I won an all expenses paid vacation to **********. In order to redeem my vacation I was required to pay a $40 fee to claim my seat an info-session I would need to attend before my vacation. This took place on 8/24/2024. When it came time to schedule my info-session the employee I spoke with, ***, said I no longer qualified and would not be permitted to attend the info-session or redeem my vacation. If I did not qualify, VI Resorts should never have taken my money to begin with. I was told by *** that I would be contacted about a refund, but this has not happened. I am seeking a full refund and some sort of acknowledgement by the business that these practices are unacceptable.

  Business Response

  Date: 11/27/2024

  Thank you for allowing us to respond to this inquiry. This customer was contacted and a $40 refund was issued. We believe this issue to be resolved to the customers satisfaction. 

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold us a timeshare with the promise of all this free stuff, and while we repeatedly said no, we felt pressured to not leave. To the extent that we also felt pressured to change our minds in order to leave. But we gave it an honest try because they swore it was the best one and it was four star ratings. Every place we stayed was little better than a 1 star and left little to be desired. One place was not even *** accommodating even though we asked before arrival and was assured they were, come to find out there was no elevator. We have since asked repeatedly asked to just be let out of our contract with a no harm no foul clause. They can keep what they got out of us financially and everyone just walk away with no hard feelings. They refuse. Its a scam. Im in the position of having to either continue paying on something I cannot afford to use because I cant take their vacations being disabled with no *** accommodations at some of their resorts or refuse to pay and take a hit to my credit. I just want out.

  Business Response

  Date: 10/14/2024

  To Whom It May Concern,

  Thank you for allowing us the opportunity to respond to this complaint. 

  We have ADA as well as EZ access units, and the consumer has been directed to call owner services to inquire on how to book those units. 

  We have reached out to this consumer and offered a few options that we see as more than fair regarding their financial obligation to our company. They have used the product a few times, and continued to enhance their purchase. They had seven legal days to rescind their contract with us each time, which they did not do. 

  Any additional inquiries should be directed to Michelle Cloos, Client Relations Manager

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22417834
  
  
  
  I am rejecting this response because: it is patently untrue. We used their services and were unable to receive proper ADA accommodations. Why? Because anytime we call no one answers the phone or calls back! We were emailed today about being given “proper education” as if we are idiots that do not know how to use a website when we grew up in the era of internet! Insulting! 
  

  They use predatory practices to not only rope you in, but upgrade you repeatedly, and harass you WHILE on vacation (or do you not remember all those meetings you want to have to upsell us even more while we are trying to have a vacation)? Then they say they will let us out if we pay 40% for a product that they used predatory practices to sell swearing it was amazing when in truth it is NOT; and to make it worse preying on military veterans in towns next to bases with “do you really want to go off to war having seen nothing but the base they had you stationed at?”  
  

  I tried to be nice. I tried to just ask to be let out of it. You came at me saying “oh I have no notes” implying I must be lying in my email. It is not my fault your employees are predators and scammers. Get them in line. Let us out. We will not be paying you 40%. Do better. Stop lying. 
  
  
  
  Sincerely,
  
  
  
  Michael And Vandrea Erskine

  Business Response

  Date: 10/15/2024

  Thank you for the opportunity for us to continue to respond to this complaint. 

  We believe we have offered this owner a mutual resolution and believe this matter to be closed as satisfied. 

  Thank you,

  Michelle Cloos

  Client Relations Manager

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22417834, and find that this resolution is satisfactory to me. Short of the owed apology for the insult given/implied that we were dishonest with them when we were not. 
  
  
  
  Sincerely,
  
  
  
  Michael And Vandrea Erskine

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint and seek your assistance. I have been a Vacation Internationale timeshare owner for 30 years and I have only utilized this timeshare once. I do not owe them any money and I have always paid the maintenance fees on time. My primary concern is that my requests to cancel the timeshare have gone unanswered. As a retiree, I can no longer afford the maintenance fees for something I am unable to use. I have attempted to contact the timeshare multiple times in the past, yet they have failed to respond. Could you please inquire why they are unable to process my cancellation? Additionally, I would appreciate it if you could provide me with the name and contact number/email of someone in a position of authority whom I can reach out to directly, as customer service has been unhelpful. Thank you for your attention to this matter. I look forward to hearing from you soon.

  Business Response

  Date: 09/23/2024

  Mr. ********,

  Thank you for your inquiry. Please call Owner Services at ************** to review your options. 

  It looks like we tried to return your call back on 8/27/24; however the numbers and email on your account are different than the contact information you are now providing. A Customer Relations Agent called and emailed you at the new contact info you provided today, Monday the 23rd of September to review your options. 

  Regards

  ******** *****

  Client Relations Manager

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to seek your assistance regarding a challenge I am facing with my Vacation Internationale timeshare. The mortgage on this timeshare has become a financial burden for my family. We currently reside in *******, and due to our location and personal circumstances, using the timeshare has become highly impractical. Financially, we are struggling as we support our daughter, a single mother, and our grandson. We are burdened with monthly mortgage payments for the timeshare that we wish to ********* primary concern is the difficulty in reaching the loan department. Each time I contact the timeshare, I am directed to customer service, who advise me to clear the loan before they can assist me. This process does not align with my requirements. I want to speak with a member of the loan department who can offer guidance based on my financial position. I hope you can communicate with the timeshare and help me to find the right person to speak/email with in the loan department.I appreciate your time and consideration.

  Business Response

  Date: 09/05/2024

  We have been trying to reach Mr. ******** in regards to his complaint. Please have him kindly call ************** to learn of some options he has available.

   

  ******** *****

  Client Relations Manager

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22171642
  
  I am rejecting this response because:

  I want to express my dissatisfaction with the response provided by the ***************** regarding my recent complaint. Unfortunately, their response did not address my primary concerns, and I must disagree with their claims.
  
  Despite their assertion, the ********* company has not made any attempts to contact me. Furthermore, they failed to acknowledge the significant financial burden that the mortgage on this timeshare has placed on my family. Due to our current residence in ******* and personal circumstances, utilizing the timeshare has become highly impractical. Financially, we are struggling to support our daughter, a single mother, and our grandson. The monthly mortgage payments for the timeshare have exacerbated our financial difficulties, and we are seeking to cancel the contract.
  
  My principal concern is the persistent difficulty in reaching the loan department. Each time I contact the timeshare company, I am redirected to customer service, who simply advise me to clear the loan before they can provide any assistance. This approach is not helpful and does not address my specific requirements.
  
  I am requesting the BBBs assistance in facilitating communication with the appropriate person in the loan department at the timeshare who can offer guidance based on my financial position and provide information on the steps required to cancel my timeshare.
  
  Thank you for your attention to this matter. I hope for a resolution that alleviates the financial strain on my family.
  
  
  Sincerely,
  

  
  ****** and ******* Williams  

  Business Response

  Date: 09/23/2024

  We are in receipt of your refusal of our response to your original BBB Complaint.We would like to offer you the following options; as you state that we have not offered to assist you to your liking.
  
  If you would like to end your relationship with VI Resorts; your account is currently 48 days past due and will be cancelled for loan default. I will code your account so that it will be cancelled as refusal to pay but coded so that it will not be sent to collections and will not affect your credit.
  
  Please advise; I would hate for you to lose your VI program and we are willing to work with you to make this more affordable.

  Regards,

  ******** *****

  Client Relations Manager