Reviews

This profile includes reviews for Value Village's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Value Village has 233 locations, listed below.

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  Value Village

  11400 SE 6th St STE 220 Bellevue, WA 98004-6423

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  Value Village

  6220 Evergreen Way Everett, WA 98203-4532

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  Value Village

  501 E Dimond Blvd Anchorage, AK 99515-1913

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  Value Village

  1 240 Midpark Way SE Calgary, AB T2X 1N4

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  Value Village

  11850 103 St Edmonton, AB T5G 2J2

Review Details

• Review fromRichard M

  Date: 06/23/2025

  1 star
  No fitting rooms. Must purchase clothes then take home to try on. If they don't fit, clothes can only be exchanged for other clothes, which you must take home to try on, repeating the cycle. What a complete waste of time.

• Review fromHELEN S

  Date: 05/27/2025

  1 star
  When I was purchasing items at the cash only register, May 18, an employee behind me came up and asked me if I ever received the $10 I left in the change dispenser last time I was in, and did I get a call? I told her I was not aware of this, as I did not get a phone call that day or any other. This was the first time I heard about it. She was sure it was me and that was why she recognized and approached me. She told me to contact **** the supervisor, she reported it to at the time I left the money behind. Since it was Sunday, and **** was not working that day, I phoned ****, May 26 that I would be in tomorrow, at the store, describing the employee and the issue. May 27, I talked to her directly insisting she could not do anything without the receipt from the day I left the money. I in turn said, had I got a phone call from her that day I would have kept the receipt. I became aware of situation for the first time May 18, by the employee. She countered with sorry, no receipt, no refund. She did not apologize for her error of not phoning me, when it was clearly her fault I was not made aware of the loss until May 18th, by the employee. My question and concern is, if a customer leaves behind money in the change dispenser and is not called, who pockets this easy "cash cow" no accountable money? Where is the incentive to call? Suspicious. To top it off, when I tried to log in, at the till to get points for my purchase, my phone number was not accepted as a regular registered customer. Suspicious again, despite the explanation given of why this occurred.

• Review fromStormy L

  Date: 04/30/2025

  1 star
  I had a horrible experience here the other day. I am a frequent shopper at this store and I also donate to them whenever I can. An employee named ***** tried to accuse me of reusing an old coupon at the self checkout. I have donated here three times since January so I received multiple coupons from them in exchange for donating. I mixed up the coupons and scanned one I had used already. ***** was downright aggressive and completely unprofessional in our interaction. It was an honest mistake and I told her that. It was only 20% off so to me it was not a big deal but she proceeded to come up behind me to grab the coupon, was making sarcastic comments behind my back and was even sarcastic towards my 3 year old son when we walked out. I never engaged as she tried to taunt me. I paid for my things and walked out. I left feeling so uncomfortable and almost in tears because I went here hoping to just have a nice outing with my little one. I will make it a point to never return here to shop or donate. I cant believe how I was treated. Savers should be more aware of who they are hiring.

• Review fromTammy A

  Date: 10/23/2024

  1 star
  I was shopping for numerous items. Evidently one of the price tags had either fallen off or was already in the cart. An associate stopped me to ask and I showed her the items I had and they all had tags, so I handed it to her and told her I didn't know where it came from. I continued to shop and accumulated an entire cart full of baby clothes, kids clothes and baby blankets. I noticed the lady that questioned me was following me through the store. I proceeded to check out and the associate at the register seemed to be watching me and then nodded at another associate. She started going through my items and said the prices were wrong. I advised her that is what they were on the shelf and if she disagreed with them than go to the area and check as there were same items with the exact price. Another associate started going through my items, threw them all in the cart and asked me to leave. I asked her what was she accusing me of and she stated nothing, but you need to leave and never return I then proceeded to pay for what I had scanned and she then told me I was not allowed to purchase anything and leave the store. I asked them to walk around the store with me and show me what was in question. She stated enough arguing and leave. I asked for the corporates number and she said she would have to find someone who could provide it. Another lady came up to the front and I asked her for the corporate number and she said you're going to have to wait, while the other associate told me to leave immediately. I noticed several other associates came up to the register and proceeded to go through my items one at a time. I asked yet again what was I being accused of, to which I was told I was not being accused of anything but leave & do not return. I am appauled at this treatment as I, & my entire family have been excellent customers for over 30+ years. Not one time in those 30 yrs have I ever been treated so rudely and with such incredible disrespect. Will never go there again!

• Review fromElizabeth A

  Date: 07/14/2024

  1 star
  After shopping at value village for YEARS and spending hundreds of dollars I needed to do an exchange which I never do. Forgot my receipt at home and they refused to help me. I wasnt asking for money back, just wanted to exchange them. Almost 100 worth of clothing. Im disappointed that one time they wouldnt help. These are donated items not new, so I dont understand why they wont help. I will no longer be buying from value village ever again. Will make sure I tell everyone about my experience which I feel its a horrible one.

• Review fromKaylee O

  Date: 04/26/2024

  1 star
  I went to value village in ************* and the manager was VERY rude in replying to my questions and she replied you dont have to shop here ridiculous poor customer service 0 out of 10 I would not suggest shopping here.

• Review fromJennifer R

  Date: 03/05/2024

  1 star
  I purchased a bluray DVD copy of Lord of the Rings Trilogy for $3.99 and was very excited to find it in amongst the racks. After purchase, I noticed that it was a digital copy, whose codes had been redeemed and expired in 2011. Valu Village will not issue a refund and only offers store credit. I have ZERO interest in ever purchasing anything from VV again as this is a complete scam. It should have never been accepted for purchase; it is entirely useless. It's not about the $4.50 I'm out, it's about the fact that this company accepts literal garbage and sells it to consumers and refuses to refund their money.

• Review fromReginald D

  Date: 05/03/2023

  1 star
  Theres No Refund Policy ************ to handle Even Exchange..Scam to Charge More for Like for Like Even Exchange..Verbally Explained Exchange, Policy Not Posted or Stated On Receipt..Theres a Calculated Risk in Purchasing an Item and not Getting Your Money Back or Even Exchange for the Tagged Value of the Item..

  Value Village

  Date: 05/03/2023

  Hello,

  Thank you for your review. Exchange policy is 14 days for clothing and shoes, this policy is communicated through store team members, signage, receipts and on our website at savers.com/contact-us. We apologize for any confusion. If you have any further questions, we would be happy to help. Please reach us at ***************************************. 

• Review fromDora T

  Date: 04/24/2023

  1 star
  Store #**** On Saturday 22/23 I had a horrible experience with a sales associate and with the store manager. A few days prior I purchased several shoes by *************************** at $5.99. On this visit I found a similar pair in not as great condition but without a price sticker. When I took it to the self pay register and asked for help to an African American sales associate (not profiling but I do not know her name or how else to describe her other than she always wear a red wig and this time she had a short *** blue wig) she was rude. I needed a price for the shoes, she responded that she could sell them to me for $11.99. I explained to her that I had purchased similar shoes from the same brand in better shape less than a week ago for $5.99. Then she asked me if I had anything to donate to get a discount coupon. I told her that not with me but I sure did have plenty at home for my next visit. Then she said she would sell them to me for $9.99 but that she was going to go speak with her manager to confirm. I told her that I want not interested in the shoes at $9.99. She comes back with the coupon on her hand and start to ring up the shoes without letting me know what the final "confirmed" price was. I asked her, what was the price and she ignored me and went along to ring the shoes.. I had to firmly asked her what was the price and she looked at me with a bullying tone and said "I already told you they are $9.99 and that's the best we are going to do without you even having a coupon. I am giving you a discount because I am giving you a coupon" I told her that I was not interested on the shoes at $9.99 and then she said "well, then you don't get the coupon either because I was only going to give you the coupon if you were buying the shoes" Hy husband who went to use the restroom as soon as he walked in the store, walked out to find two employees bu the door checking him out. She was forcing me to buy the shoes at the price she chose.