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Business Profile

Tech Support

Auth0 LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint with auth0.com an ************* I requested to have my account and information removed on March 8th, 2024 in their forums as that is the best way, they said, to contact them. March 13th they said they would remove my account. It is now May 28th and they have not removed my account. After a month and a half of no response, I received a response saying the only way to do it, is to create a dummy account in ****** and replace my valid account. I did that and now have two accounts with them. I asked them to delete the original account and haven't heard anything in over a month. I just want them to remove my data and accounts for the two emails I now have in their system.This is a security risk. If I release my domain, then whoever buys my domain afterwards, will have the ability to access these accounts. Even if I were to replace it with a dummy account, the security risk still holds.

    Customer Answer

    Date: 06/17/2024

    I did not see a way to reply to the thread itself in the BBB site.  I did see your email so I hope this is the correct avenue.  In regards to complaint ********, the company did contact me about a week after you messaged them.  They created a ticket and got everything fixed as was asked with both accounts.  I appreciate your help on the matter.  I just wish these companies would do the right thing from the beginning without having to contact you.  Thanks for your help!

     

    *****

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a credit card on file in my Auth0 account to pay for my monthly subscription. Recently a notice has appeared on my account stating that ******************** is unable to process my credit card. Also, on my business software when users log in, they are getting an error message saying there is an issue with Auth0. I have checked all the information in Auth0 regarding my credit card and it all is correct. It also exactly matches the information held by my credit card company. According to my credit card company Auth0 has not made any attempts to charge my card, the card company has not told Auth0 that there is a problem with the card, and there is sufficient available credit to pay the bill. I have been trying for two months to speak to someone at Auth0 about why I am getting this message and it has been impossible for me to do this. If Auth0 freezes my account for "non-payment" it will significantly impact my business. I must get this resolved. Auth0's "support" requires that you review their website for answers (I have) and then asks that you go to the Auth0 community for support. I also have done that. However, I have gotten nothing but unrelated suggestions back. For example, one person wrote me about managing my emails to clients (he presumed they weren't paying my bills to them). Another told me the information in my account must be different from what my card company has (it is not). Others have discussed making changes in my business software that bear no relationship to this issue. Finally, if I want, I can go to Auth0's paid support account for assistance. But I have to pay for this and I see no reason why I should have to pay for an answer from a non-Auth0 employee, about a billing question. Trying to get this resolved has taken over a month of my time. If my Auth0 account is suspended because the firm thinks my credit card is flawed, then I want a letter from a senior executive that I can send to all my clients explaining it was Auth0's fault.

Auth0 LLC is NOT a BBB Accredited Business.

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