Complaints

This profile includes complaints for MSR Communities 5 LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MSR Communities 5 LLC has 4 locations, listed below.

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  MSR Communities 5 LLC

  2018 156th Ave NE Bldg F Bellevue, WA 98007

• 

  MSR Communities 5 LLC

  18323 Bothell Everett Hwy Ste 310 Bothell, WA 98012-5246

• 

  MSR Communities 5 LLC

  711 Capitol Way S Ste 204 Olympia, WA 98501

• 

  MSR Communities 5 LLC

  2018 156th Ave NE Bldg F Bellevue, WA 98007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have reached a mutual agreement with the builder to resolve the issue.
  
  Thank you,
  *******, which has affected our health, stability, and added significant costs.We even had to cancel a planned housewarming event, causing further distress. The contract only allows delays if materials are unavailable yet were told all materials have been received, and no valid reason has been given for the ongoing delays.Were filing this complaint due to the builders lack of communication, broken assurances, and the resulting hardship. We request a firm closing date immediately and consideration for compensation due to the ongoing stress and financial burden.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***clearly specified as white in our contract addendum (Form 34) and addressed during the walkthrough. The representative further stated they were no longer responsible for walkthrough repairs and referred us to the builders main office, which has since been unresponsive.Since early November, we have made multiple attempts via phone, email, and text to follow up with the main office on the promised replacement. These efforts have gone unanswered or deferred, leaving us without resolution or a timeline for ********* has now been nearly four months since closing. We trusted MSR Communities to honor their commitments, but their lack of follow-through and communication has been deeply disappointing.We request that MSR Communities replace the brown cabinets with white cabinets, as agreed, without further delay.We hope this issue will be resolved promptly. Thank you for your attention to this matter.Sincerely,**** ***

  Business Response

  Date: 02/11/2025

  We apologize for the delay in your cabinet installation. There was a misunderstanding regarding the cabinet size, which resulted in no installation and a lack of communication. The responsible team member has been addressed.
  The repainting of the cabinets has been scheduled for 2/6/2024.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MSR Communities is constructing ****** Court, a new HOA adjacent to two sides of my property. The construction has left materials, debris, and nails in my yard and driveway on multiple days. I met with **** ***** (the Project Manager) at 11:44 AM on September 17, 2024, to discuss this. **** explained that he was sorry for the inconvenience and would ask the crews to be more careful, but he cannot guarantee that this will not continue. He failed to offer any solution other than speaking to the crews, which I had spoken to days before, which proved ********* a single 24-hour period (between September 16 and 17), I recovered 60 nails, one screw, five sleeves of staples, pieces of shingles, pieces of trim boards, and multiple shingle wraps. I am concerned about my dog's safety and the destruction of my private property. My backyard is fenced; however, my dog is quite curious. Because of MSR Communities negligence, I am forced to remain outside to supervise my dog each time I let him out to ensure that he does not ingest staples. My residence is on a flag lot with a very large driveway. Because of MSR Communities negligence, I am forced to walk the driveway in search of nails and debris each time before entering or exiting my driveway. Furthermore, nails have been recovered from the grass, which will damage the blade of my lawn mower and facilitate a potential hazard to myself and my neighbors if ejected from the mower. MSR Communities negligence is unacceptable and has caused inconvenience to my family and me by preventing the open and free use of my property. MSR Communities negligence is an issue of safety and property damage. Furthermore, MSR Communities has openly littered my property with construction debris and has not attempted to clean up the hazards they have created.

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ********************************** <**********************************>
  Sent: Wednesday, May 17, 2023 8:20:30 PM
  To: Info <**********************************>
  Subject: Message from BBB.org

  Hello, I just want to inform you that Complaint ID: ******** has been resolved. We reach an agreement with the builder. Thank you!!

  Sent from MENGYU HE (*********************)

  this be something you can help?Thanks and if you can help, please let me know if anything you need from me.