We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Latchel Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Reviews

This profile includes reviews for Latchel Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Latchel Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • John M

      Date: 06/27/2025

      I am in **********, **, and can tell you that they know nothing about emergency service or handling issues. They have cost me a lot of money due to inaction. I, for one, will have my attorney start processes to help recover some of my costs.

    • Eugene Z

      Date: 01/03/2025

      Latchel is a terrible and unresponsive company. They subcontract personnel from local businesses that have minimal qualifications to perform the assigned work. My first request to them was to have a plumbing issue fixed and they sent an employee of a carpet cleaning service to perform the work. It took three days before the work was adequately completed. The second time I requested service was for another plumbing issue and they subcontracted ***** to fix the problem. After rescheduled and missed appointments by ***** they finally sent a garage door repairman to fix the problem, which he did not do. After a month of waiting of service I finally had it repaired on my own.

      Latchel Inc

      Date: 01/06/2025

      Hi ****** - I am a cofounder at Latchel. So sorry that you had such a bad experience with the vendors we work with. We use several national vendors which includes Keepe. Im sorry they sent an unqualified contractor.

      As part of our service, we do offer payment protection if any of our vendor partners do not complete work or bill you improperly.

      Please let me know if theres anything we can do to remedy the situation. 

    • Summer R

      Date: 07/23/2023

      I recently switched to ******** from TurobTenant because I was trying to outsource maintenance requests through Latchel (integrated into ********) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

    Latchel Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.