ComplaintsforBrink Property Management Inc

• Initial Complaint

  02/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the Brink Property Management website:"Ensuring that your rental property is well-maintained is key to keeping your tenants happy, minimizing turnovers, and maximizing property value.. Our team coordinates and communicates with tenants, you, and vendors throughout the maintenance process to ensure that your property is protected and well-maintained."1. Brink Property Management lied to us about having the gutters replaced on our rental house they've managed for over 25 years. 2. We live out-of-state, and one of their employees repeatedly, over a period of years, dissembled and covered this up, a delay that likely caused more damage. Their management was informed of this, but took no action.3. During this same time, we paid Brink thousands of dollars in management fees expecting competent management in this regard. This is extensively documented by emails spanning a five-year period.A company with strong business ethics would admit they dropped the ball and do what is necessary to make things right for such a long-term customer.

  

  Business response

  02/21/2024

  Dear ****,

  We would like to reiterate our sincere apologies for any stress caused by one of our employees. 

  We continue to be in daily communication with you directly on this matter but will confirm here again: We intend to cover any additional cost associated with your gutter replacement that has been caused by slow action. 

  Your previously approved work, which included rotten fascia and gutters, was about $3800 in property maintenance. You will receive fascia and gutters for the original quoted and approved amounts and Brink will cover any cost difference. 

  However, as we have stated, to work on the fascia requires work on the roof which is, and has been, past its useful life. As we have been unsuccessful in getting approval for a new roof, we will install the new fascia and re-apply the old, failed shingles where needed. 

  This also doesn't address any of the long list of failed RRIO inspection items, which we have been unsuccessful in receiving funds from you in order to progress. These are items related to general obsolescence for things such as external handrails, powerline installations, etc., and are not Brink's responsibility.

  We look forward to continue communicating with you directly as we resolve this matter. 

  Sincerely,

  Brink Property Management

  Customer response

  02/24/2024

   
  Complaint: 21311697
  
  I am rejecting this response because it is untrue, and reflects this firm's continued lack of veracity.

  They deflect from the gutter repair issue by stating, "This also doesn't address any of the long list of failed RRIO inspection items, which we have been unsuccessful in receiving funds from you in order to progress."  This is an incorrect statement.  As the attached statement from Brink itself shows, we have over $7300 that has been deposited with them since November 2023 for repairs that they have yet to complete.  Either they don't know this money is there or dissemble, either is unacceptable.

  They also do not address the fact that they were paid their full management fee from 2019 to 2023 for services they said they performed, but did not.

  Sincerely,
  
  CAPT D. C ****************** (***.)

  

  Business response

  03/08/2024

  Dear *****************,

  We once again would like to confirm that we are doing everything in our power to make things right regarding the gutters. We have already agreed that we will cover the cost of repairs for any additional damage that occurred during this mishap.

  There is a lot going on at your property. 

  The gutter replacement started but could not be completed due to severely rotten facia as a result of a failing roof. 

  We met several different contractors on site who all cite the same issue: The roof is about 20 years past its useful life. It has been patched as many times as possible and continues to leak - not from the gutters - but from the center and ridgelines. We have submitted several estimates for replacement and have not obtained approval. We are having difficulty finding a contractor willing to install new facia given the status of the roof. We have found one who will do so and will go ahead but maintain our stance that this is a waisted expenditure until the roof is taken care of. We will try to tarp the entire roof for now.

  The funds you deposited were received. Based on our records and approval logs, this is for the approved estimate to address a powerline on your roof which requires a City inspection. The inspection was ordered promptly via the electrical contractor but unfortunately, ******* said that it would be 8-12 weeks before they can get out. There is nothing we could do to expedite this further, but luckily earlier this week, the City did give the go-ahead to continue work. 

  Other items on the **** list include mainly functional obsolesce of this 1924 home:

  1. Repair the top step of the stairs from the street to the yard which has been pushed up by the adjacent tree so that the step is much higher and the next tread is narrow which creates a significant trip hazard.
  2. Replace the section of guardrail along the side of the walkway at the top of the stair from the public sidewalk that has come loose.
  3. Install infill in the guardrails for the front porch and stairs so that openings are no wider than 4'
  4. Install a graspable handrail on the stair from the street to the yard and the front porch stairs.
  5. Install graspable handrail on the basement stairs.
  6. Install blank plugs in the unused openings in the electrical panel cover.
  7. Screen openings in fascia and soffit to prevent pest entry.

  These conditions have always existed on this property though the City is now requiring, per ****, that these items need be addressed. Estimates have been sent and are pending approval. 

  We encourage you to continue communicating with us directly so we can resolve these issues in a more expedited fashion. 

  We are and continue to manage your property in good faith and will cover the expense of additional damage incurred as a result of the gutter replacement issues. 

  Thank you,

  Brink Property Management

   

   

   

• Initial Complaint

  03/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been renting the property leased by brink property management. If I am late they do not accept payment on line and then make me drive an hour to there physical location. Then when I arrive they are closed or unavailable. I have to beg to pay them and it is starting to compile and cost additional fees. I currently don't know how to even pay them. I've had to take work days off just to pay them.

  

  Business response

  04/03/2023

  Dear *****,

  Paying rent on time is important as it is our legal obligation to the property owners to enforce the terms of the lease agreement. If you are more than 7 days late, we begin eviction proceedings, at which point, certified funds are required for us to legally accept and cancel the process. We are open Monday - Friday, 9a-5p but it is still important to communicate with your property manager with your plans so we can ensure our office staff is aware and expecting you. There are times that they are out to lunch or some other appointments so your communication can save you wasted time.
  

  Certified Funds (cashiers check or money order) does require a physical check, unfortunately. However, the alternative is to use an Electronic Cash Deposit slip instead of dropping off the check. Fees from 3rd part providers at CVS or 7/11 do apply with this route. 
  

  Please contact your property manager directly for arrangements. 
  

  Thank you,

  Brink Property Management

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I rented an apartment from Brink Property Management. We moved in on 10/29/22 after we paid $4500 security deposit plus $2250 first month rent. On 10/31/22 the washer broke while I was doing laundry the first day after moving in. I put in a service request on 10//31/22 for the broken washer. They came back and said that the first appointment available is 11/15/22. On 11/15/20 a technician from Apex Appliance showed up to repair our washer. He told us the drain pump is broken and somebody is going to contact us the next day. On 11/17/22 I sent them an email to ask if they have any update when the washer is going to be fixed and if we are going to get credit for the inconvenience about not having a washer. They replied on 11/22/22 and told us that they ordered the part, but there don't know when the part is going to be available. Also told us that they are looking into getting us some type of compensation for the inconvenience. On 11/21 I sent them another email asking to get $250 credit for the fact that the law RCW 59.18.070 Landlord-Failure to perform duties states that the landlord should fix the washer within 10 days. Since nobody replied to my email to let me know that they are okay or not okay with the $250 credit I sent them another email the next week to tell them that since they did not reply to my email, I assume that they are okay with the $250 credit for next month rent. Again, nobody said anything. I paid the rent minus the $250 on 12/01/22. On 12/05/22 I got an email asking me to pay the balance of $250. I replied and reminded them that my washer is still not fixed, and I asked for the $250 credit. Again, I did not receive anything back. Today I went to the website to check if they have any updates about the washer repair status and I saw that I have a late fee of $225 for not paying the $250 without any warning or any other email about the late fee or the credit we asked for. There is no communication with them and we need help pleas.

  

  Business response

  12/15/2022

  Dear *******,

  Thank you for reaching out and I apologize sincerely that you were driven to this forum. 
  

  I have reviewed this work order and found the following, just to make sure all information is accurate:

  1. Your work order was submitted on 10/31/2022 @ 2:38pm
  2. Your work order was sent to the vendor for scheduling at 2:39pm the same day
  3. By 2:56pm, this was on schedule for 11/15/2022.
  4. The repair recommendation was then submitted to us, forwarded to the owner of the rental property for approval, and subsequently ordered. 
  5. To my understanding, the maintenance issue is now resolved. 
  

  Vendors these days, particularly in a specialized industry such as Appliances, have been quite backed up given staffing shortages coupled with parts/supply chain delays making appliance repair quite frustrating. 
  
  While we did everything we can to get the issue resolved, I find your request reasonable and we are waiting for a response from the property owner. 

  The lack of response to you from our team is inexcusable and for that I humbly apologize this was your experience. We will be addressing this internally. 

  While it should not happen again for future requests, please feel free to reach out directly at ************************************* if you feel you need another set of eyes on something.

  Late fees are posted automatically and we of course will make sure this is resolved. We will follow-up directly with ongoing updates on this situation. 

  Sincerely,
  Brink Property Management

   

  Customer response

  12/17/2022

   
  Complaint: 18564312
  
  I am rejecting this response because:

  
  Indeed, this so far has been a very frustrating and stressful experience for us.
  
  The information your provided is accurate steps 1-4. Step 5 is not accurate. Our washer is not fixed as of today.

  
  Apex Appliance sent us an email on December 13th with an appointment for Monday January 9th 2023 3-5pm. Please see attached the email with the appointment information. Is going to be almost another month without a washer. Not to mention that we are going to be without a washer for the holidays!
  We hope that you will find reasonable to have another $250 credit for one more month without a washer.
  
  Thank you,
  *******

  
  
  Sincerely,
  
  *************************

  Customer response

  12/21/2022

  Hello,

   

  This is to inform you that this resolution is completed. Thank you for helping us resolve this issue.

   

  Best Regards,

  *************************

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