Complaints

This profile includes complaints for American Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Property Management Inc

  15 Lake Bellevue Dr Ste 100 Bellevue, WA 98005

  
• 

  American Property Management Inc

  1617 E Main Edgewood, WA 98372-3155

  
• 

  American Property Management Inc

  800 Yauger Way SW Olympia, WA 98502-8908

  
• 

  American Property Management Inc

  700 E Rodeo Rd Eleven Mile Corner, AZ 85122

• 

  American Property Management Inc

  3600 Forestbrook Way SW Olympia, WA 98502-1237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of *********************************, owned and operated by American Property Management, on June 31, 2025. That same day, I handed all keys to Property Manager *******. I paid a total of $1,750 in security deposits. Under Washington law, deposits must be returned within 30 days, with proper documentation, either by first-class mail or personal *********** July 1st, I had not received my deposit or any communication, so I called the property. No answer. I called again on July 2ndagain, no answer. On July 3rd, I sent a message via the resident portal. No response. On July 9th, I called again and spoke with a male receptionist. I explained I still had not received my deposit or heard anything. He placed me on hold for 15 minutes.When he returned, Supervisor ***** came on the line. She apologized, saying their system was slow, but claimed the check had already been issued and I should receive it by Friday, July 11th. She also stated she could not see the exact date the check was issued, only that it had been.Friday came and wentnothing arrived. I waited until July 16th and called again. This time, I spoke with *******, who told me the check was not on the mailing or return list yet. He said it had only been issued on July 9ththe same day I spoke with *****. This contradicts Betsys statement that the check had already been issued and that she couldnt see the date.I believe during the 15-minute hold on July 9th, the property realized they had failed to send my deposit and rushed to issue it that day. As of now, I have not received my deposit, and I have been unable to reach anyone at the corporate office of American Property Management for an explanation.

  Business Response

  Date: 07/25/2025

  First and foremost, we sincerely apologize for any inconvenience or frustration this situation may have caused. We understand how important timely communication and resolution are, particularly during the move-out process.
  While we strive to ensure all deposits are processed in accordance with Washington state law, in this instance, there appears to have been a delay in the issuance and mailing of the check. We regret that our internal processing time and system limitations may have caused confusion during prior communications.
  We want to assure the resident that their security deposit has now been processed and sent. To ensure timely delivery, the check was overnighted and is scheduled to arrive on July 26, 2025]
  We appreciate the resident bringing this to our attention and thank them for their patience. Our team is actively reviewing our procedures to help prevent such delays in the future.
  If there are any further concerns, we are happy to assist directly.
  Sincerely,
  ******* ******

  Vice ******************start="1562" data-end="1565"> Briarstone Apartments

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Washing Machine Has Been Broken Since Monday, 7/7/25. I Immediately Put In A Work Order Regarding This Issue. The Maintenance Team Has Not Came Out To Look At It. Our Wet Laundry From The Washer When It Broke Had To Get Thrown Away Because They Sat For 3 Days. I Let Them Know My Clothes Were Going To Get Moldy The Longer It Sat. Our Washer Was Just Recently Replaced On Tuesday, May 20th 2025 Due To It Making A Loud Scraping Noise Which Took Them A Few Months To Replace. When I Addressed My Concerns About Not Being Able To Do Laundry To Them That Time, I Was Told To Go To The Laundry ***** This Is Very Unfortunate And Unfair To My Household Considering The Fact That I Have 3 Children, 2 Of Them Being Babies Under A Year Old Who Go Through Laundry Like Crazy.

  Business Response

  Date: 07/11/2025

  ********* *****-******,
  Thank you for your communication regarding your recent concerns.
  Please note that American Property Management assumed ownership of this property in November 2024. According to our records, your previous issue with the washing machine was addressed in May, at which time the unit was replaced with an appliance from another unit. It was confirmed to be in good working condition upon installation. However, as this was a used appliance, its longevity could not be guaranteed. It was also noted in your most recent work order submitted to Jazmyne that multiple blankets had been washed in the machine. Washing heavy items such as blankets or bedding can place excessive strain on residential-grade washers and may lead to mechanical issues. For larger or heavier loads, we recommend using a local laundromat equipped with commercial-grade machines, which are designed to better accommodate these types of items and help prevent damage to household appliances.
  Separately, on Tuesday, July 8th, a maintenance request was submitted regarding a non-functioning toilet. Our technician, ***** ********, promptly responded and resolved the issue. The request was then closed. On Wednesday, July 9th, the same request was reopened. ***** returned to your apartment that same day, but upon arrival, was informed that you did not want him to address the toilet issue and instead demanded that only the washing machine be repaired.
  Please be advised that our maintenance technicians are assigned based on active work orders and can only perform repairs related to the specific issues submitted in those requests. They are not authorized to make repairs outside of the documented work order. To ensure your concerns are addressed in a timely and appropriate manner, we kindly ask that you submit a separate work order for any new issues.
  We appreciate your understanding and cooperation.

  ******* ******

  Vice President of ***

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23579783
  
  I am rejecting this response because: The Washer Was Broke Before May. A Maintenance Team Member (The Manager Of The Maintenance Team Im Pretty Sure)Came Out And Looked At It And Asked For Some Time To "Figure Some Things Out" And The Work Order Was Closed Out. It Wasn't Until May When I Reached Out To ***** Via Text. Regarding This Issue And She Informed Me The Work Order Was Closed Out And Thought It Was Replaced Which Was Not! That Is When She Reopened The Work Order.
  I Was Not Washing Big Blankets, They Are My Sons Throw Blankets. Kid Sized. The Order For Toilet Was Reopened Because ***** Reached Out To Me Via Text Stating That It Had Been Fixed Which Was Not True. ***** Came Out And Replaced The Chain To My Toilet. Then Came Back On July 9th And I Stated That You Now Have To Hold The Handle Down For Multiple Seconds For It To Flush- Which Was Never An Issue Before. I Addressed This To Him And He Stated My Toilet Is Old And Your Going To Have To Do That. I Then Asked Him Why Is This Just Becoming An Issue When I Didn't Have That Problem Before He Came And Replaced The Chain? He Then Stated He Was Going To Get His Manager And NEVER Came Back. Yes I Did Bring Up My Concerns For My Washer As My WET Clothes Were Still Sitting In There Going To Get Moldy But I Definitely Did NOT Tell Him That I Didnt Want My Toilet Fixed. 

  Sincerely,
  
  ********* *****-******

  Business Response

  Date: 07/21/2025

  ********* *****-******,

  Were pleased to share that the purchase order has been approved, and the washer was officially ordered today. As part of our good faith effort to resolve this matter, our site team is reaching out to you to provide an update on the delivery status and coordinate a convenient time for installation. We appreciate your patience and remain committed to addressing your concerns promptly and professionally.

  ******* ******

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****-******

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear American Property Management,I am writing to formally dispute the utility charges recently presented to me, which allegedly cover the period of October 2, 2024 through November 11, ******* is both concerning and unacceptable that these charges were only presented to me over seven months later, and notably, only after I submitted written notice of my intent not to renew my lease. This timing raises serious questions regarding the motivation behind these retroactive charges and suggests possible retaliatory behavior, which is a direct violation of RCW 59.18.240-250 under Washington State landlord-tenant law.Under RCW 59.18.240 and RCW 59.18.250 Additionally, under RCW 59.18.260, landlords are required to provide tenants with an itemized breakdown of any charges owed. To date, I have not received any such itemized statement justifying this sudden utility bill from last year. A vague or delayed request for payment is insufficient under Washington ****** summary:I dispute the validity of these charges based on documented proof of payment.I believe the timing and nature of this demand may constitute retaliation.I request that these charges be immediately removed from my ledger and that a written confirmation of this correction be provided.If this issue is not resolved within seven (7) business days, I will be compelled to file a complaint with the ***************************************** and may pursue further legal remedies through local tenant advocacy resources or small claims court, as appropriate.I expect a professional and timely resolution to this matter. Please respond in writing at your earliest convenience.

  Business Response

  Date: 07/01/2025

  Thank you for your email regarding the utility charges dated for the period of October 2, 2024, through November 11, 2024. We acknowledge receipt of your formal dispute and take your concerns seriously.
  Please be advised that we are still actively reviewing the matter, including the timing and details of the charges in question. We understand the importance of a timely and transparent resolution and are working to verify all relevant records to ensure accuracy and compliance with applicable Washington State landlord-tenant laws.
  We appreciate your patience as we complete this process and will provide a written response with our findings as soon as possible.
  Thank you for bringing this to our attention.
  Sincerely,
  ******* ******
  ***********************start="1023" data-end="1026"> American Property Management

  **********************
  

  Customer Answer

  Date: 07/02/2025

  Hello,
  
  Please reopen this case. This business is now overcharging me rent when I am moving out on July 20th. They sent me with prorated charges, but now on the portal they are charging full rent amount. Please see attached items. I sent an email to property management and ******* the VP.

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/17/2025

  ****** ********,

  
  Thank you for your message and for bringing your concerns to our attention.
  We understand your frustration regarding the recent charges dated October 2 November 11, 2024, and we sincerely apologize for any inconvenience or confusion this matter has caused. After reviewing the situation, including the transition period and associated billing, we acknowledge the concerns youve raised regarding communication and timing.
  As a result, and in the interest of resolving this matter amicably and fairly, we will be removing the disputed charges in full. No further action is required on your part.
  We appreciate your tenancy and value your feedback, which helps us improve both our processes and our service. If you have any further questions, please dont hesitate to reach out.
  Sincerely,
  ******* ******
  ***********************start="1243" data-end="1246">

  American Property Management

  **********************

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband moved out of our apartment on November 20th, and I was present for a move out inspection with a property management employee, as well as the maintenance manager that took place the next day (Nov 21st). My mother was present for this inspection as well. During said inspection, the property management employee and maintenance manager explained that the unit was exceptionally clean, with no damage to the walls, floors, appliances, etc. that they noted during the inspection. They also explained that their carpet cleaning vendor had visited the apartment the day we moved out (Nov 20th) and clearly stated that a basic carpet cleaning was all that would be necessary. It was also explained that the apartment would need a basic sanitizing (no more than 2 hours) as well as a required blind cleaning which was outlined in the lease. The property employee explained that she expected that we would likely get a small refund of our $500 deposit due to the cleanliness of the apartment upon move out, which she explained was uncommon. Over a month later I reached out to the property management company to inquire about our move out statement/refund to find out that they are charging us $1032.96 on top of the $500 security deposit. This charge includes a $400.08 bill for Steam Cleaning+Power Scrub+Urine Restoration+bond insert per vendor. None of said damage or necessary repairs were outlined during the move out inspection, as I took notes of every item the property employee explained, as well as signed an inspection report that stated the cleaning that she predicted would need to take place. None of which included a $400 steam clean. I also believe they are being dishonest about the amount of rent due that is remaining, as well as the amount being billed for utilities. I have already contacted legal representation as well as filed a complain to the ***

  Business Response

  Date: 01/17/2025

  Hello Ms ******************** you for chatting with me today regarding your move out balance. As we discussed, I will reach out to our utility bill back company to verify your utility charges. I will follow up with you on Tuesday in the afternoon to discuss what was determined. 

  I have also attached the quote we received regarding your carpet so you can review. If you have any questions regarding this quote we can discuss on our next call as well. 

   

  ***** ******
  Regional Manager
  American Property Management
  ********************************************************

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The garage I rent from American Property Management consistently floods every time it rains. Additionally, two other flooding incidents occurred this year (2024), one in May when a pipe burst in a unit above my garage causing water to pour through the ceiling resulting in $3.5k in damages. The second time in October when one of the ancient and neglected water heaters in my garage sprung a leak while I was on vacation. Hot water and steam caused an additional $15k in damages to property. The walls of the garage show signs of mold and mildew and the cement wall on the north side of the building has cracks allowing water to seep in. I'd addressed these issues with my landlord, but nothing has been done.

  Business Response

  Date: 12/31/2024

  Hello,

  We do not have an ********* ****** at our sites or at least in our records. There is another American Property Management, ************* ********, and ********* might be mistaken. Can we have more information on where she is renting her garage to figure out if this is one of our properties?

  Thanks!

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex i live in as advertised as a gated community but the gates are completely broken, allowing transients to wander through the property, stealing and assaulting residents. They claim they can't fix it without the head company's permission but the company won't do anything. People are being attacked, it's right next to a playground.

  Business Response

  Date: 10/10/2024

  Hello, 

  We are sorry to hear this bad experience you are having with Columbia Trails. We take great pride and honor in making sure our community and residents are safe and secure. We are aware of this issue regarding the gates, and we have been working diligently on this for some time. We are closely with vendors to execute a full report on what it will take to repair and fix these issues. We hope to have these repairs completed soon and will be sending communication alerts out to all residents with status updates. As always. we encourage you to work with your Leasing Office on concerns and they will be happy to listen and assist anyway possible. 

  Sincerely, 

  Columbia Trails Management 

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding recent interactions with ******, the new office manager at Larc of Olympia. Over the past three weeks, I have made two attempts to speak with ****** regarding my mom and her disability who is legally blind. As her Power of Attorney, I am responsible for handling such matters on her behalf, particularly since she is unable to read or respond to mail herself.During my initial contact with ******, I was informed that she did not have any authorization to email me documents regarding moms rent increases or these matters. I explained that I was listed on the lease alongside my mother when she moved in 2015. ******, however, denied this and claimed that I was yelling at her, resulting in her ending the call abruptly.More recently, I called to discuss a self-certification form required for my mother. ****** informed me that only my mother could complete this form, despite her inability to read or write. She also refused to accept the documents via email. I subsequently printed, completed, and mailed the forms. I requested contact details for her manager and was provided with the number ************, I already had this phone number and they have been unresponsive for the past three weeks.I have been traveling and am not in ********** currently, however, I can do the things mom needs done via email, phone and her caregiver. Mom is concerned ****** is trying to evict her because she has a disability.Today, when I mentioned the possibility of filing a formal complaint if ****** did not review the signed documents from my mothers initial lease, ****** ended the call again, citing my mention of a complaint as a reason. This is the second time in three weeks that ****** has disconnected the call under similar circumstances.

  Business Response

  Date: 09/06/2024

  We had a very productive conversation with *****. We discussed the affordable rules with her, so all of her concerns were addressed to her satisfaction.

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 18 months I lived in this complex, was a quiet tenant, paid my rent on time, and had to terminate my lease early to relocate for a new job. I notified the complex three months in advance that I would be leaving giving them plenty of time to plan for the move out. I had to pay a ***** dollar penalty for breaking the year long lease. Though I was disappointed that they would not honor my longevity, and I was moving to be relocated, that was stated in the lease and I paid the fee.The ultimate frustration was the discussion about my security deposit. Throughout the process the management alluded to the fact that I "might" get some money back, that they would charge me to clean or replace the carpet, that there were cleaning and painting fees. I told them I lived in the apartment by myself, it was very clean, and I should not be held accountable for typical wear and tear. The day of move out I took extra time to clean and had the management perform a walk through. ***** stated, "Wow, this place is very clean! You wouldn't believe how we find some of these places." After, I was hopeful I would perhaps get some of my 400 dollar security deposit back, at minimum, not have to pay any money out of pocket.Not the case! I was charged for the months common utilities (fair), but was also charged ***** for drip pans (***** at ********* 5.60 for a lightbulb, 86 for paint, and most upsetting, 195 for a cleaning fee. I did not get any of my security deposit back and ended up having to PAY the complex ***** in fees for this work.I have read many reviews from tenants complaining about not getting their security deposit back. I didn't think it would happen to me because I kept that place spotless. This is poor practice and I now feel as if I was taken advantage of. They should just tell you upon moving in that there is a 400 dollar cleaning fee and we will take it all

  Business Response

  Date: 05/16/2025

  Tell us why ****************************** you for reaching out and giving us the opportunity to review your file.
  
  Upon further review, weve confirmed that your account was evaluated by a team member and the final charges were appropriately revised as follows:
  
  Apartment Deposit: $400.00
  Final Utility Billing: $106.15
  Closet Light Bulb Replacement: $5.60
  Full Paint (Pro-Rated): $86.00
  Vendor Cleaning: $195.00
  Refund Issued to You: $7.25
  
  We appreciate your residency at Columbia Trails and sincerely hope you are doing well. Should you have any additional questions or need further assistance,please dont hesitate to reach ********...

• Initial Complaint

  Date:03/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  600 dollars taken from my bank account without consent or permission, attempted to contact office several times at the Quarry with no response. Finally got through to assistant manager at the quarry ***********************************, highly unprofessional, "bitchy", and demeaning, especially to someone who has a full disability. Finally had to call yet again this week and got put through to the manager "****" who was nice and apologetic after all the miscommunication and unprofessionalism. After all of these experiences we will be filling formal complaints with the Quarry and American Property management after this mistreatment. We do not want to live here anymore and want our money refunded!Assistant Community Director American Property Management p: ************ e: *************** www.americanpropertymgmt.com

  Business Response

  Date: 03/26/2024

  ******,
  Thank you for reaching out to us regarding this situation. The $600 charge that came from your account was the holding deposit and other application fees for the unit you applied for.
  We do apologize for any confusion and will be issuing you a refund check to the address you confirmed in your voicemail. If you have any questions or concerns please dont hesitate to contact me directly.
  
  Thank you,
  ******** | APM
  ************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I used to reside at The Quarry Apartments in ************* they are a newer building I think maybe 2 years old. When my partner and I applied for the apartment there was a $1000 security deposit which we had no problem paying.We moved out on Oct 31, 2023. We were send a billing statement that ironically ate up our whole security deposit. Now I totally understand if we would have left that place trashed and broken but it was normal wear and tear. I dont think we were fairly charged for the claims they made. I wouldnt be going out of my way to try and be refunded correctly if I didnt feel like this company was abusing the system they have in place and taking advantage of tenants. If I could get any assistance with this it would be appreciated. I have sent 3 emails with absolutely no response from the company.

  Business Response

  Date: 02/09/2024

  ******,
  Thank you for reaching out with your concerns regarding your deposit.
  After going back through your account statement it looks like we did refund you $24.31 of your deposit. Check number **** was sent out to you on 12/15/23 for this amount.
  The rest of your security deposit was used for the repair and cleaning of the unit. It looks like you also had a utility balance of $350.69 that the deposit was applied towards as well.
  If you have any further questions or concerns regarding this matter please dont hesitate to reach out to us at, ************. We would be happy to go over your Final Account Statement with you.
  
  Thank you,
  ******** | APM

  Customer Answer

  Date: 02/17/2024

  Hello-this issue still has not been resolved what other options do I have ?