Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  5250 Carillon Pt Kirkland, WA 98033-7378

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  369 Lexington Ave, 10th Floor New York, NY 10016

  
• 

  Sono Bello Pittsburgh

  51 Dutilh Rd Ste 300 Cranberry Township, PA 16066

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  676 E Swedesford Rd Ste 250 Wayne, PA 19087

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had elective surgery on January 31st 2025 It was a horrible experience. Dr. ***** was performing the procedure said that I would be kept comfortable during the time it took to complete the surgery I was tortured, belittled and made to stay Screaming and crying for them stop bc the pain was so bad and the doctor refused to stop Telling me to keep my hands out the way. I met with them and had multiple conversations with them only for the matter to be dismissed

  

  Business Response

  Date: 04/20/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ******** experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Practice Manager attempted to contact Ms. ****** on multiple occasions after receiving her complaint but was unsuccessful in reaching her. We ask that she please contact our Practice Manager at her earliest convenience so they can discuss her experience. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Procedure 03/24/2025 Complaint for *******, ************** location, for misleading marketing, inadequate pain management, and unprofessional treatment by Dr. ******** *****. My experience was agonizing and deceptive, as the company falsely advertises their procedures as being performed under local anesthesia, when in reality, they only use lidocainewhich did not work on my body.On Sono Bellos website, they claim their procedures are performed under local anesthesia, leading patients to believe they will be comfortably numbed. However, they exclusively use *********, which failed to take effect, leaving me fully conscious and in excruciating pain for the entire procedure. I felt every single metal rod being inserted and moved through my body, completely contradicting what was promised.I booked my procedure on-site with ******* and paid the full $10,000 upfrontno financing, no CareCredit, no haggling. What was supposed to be a positive, life-enhancing experience, instead, it turned into a nightmare.Dr. ******** ***** dismissed my suffering & instead of offering a more effective pain management solution, she administered anti-anxiety medication, as if I were being dramatic rather than experiencing real pain. I ultimately fainted from the overwhelming pain and distress. Dr. ***** was rude, dismissive, &, in my opinion, racist in her interactions with me, further compounding the trauma I experienced.Sono Bello falsely markets their procedures as pain-free under local anesthesia, yet I endured unimaginable suffering. This is a clear case of false advertising, medical negligence, and unethical business practices. What was supposed to be a positive experience became one of the most horrific experiences of my life.I am formally requesting a full refund due to the extreme physical and emotional distress I endured as a direct result of Sono Bellos failure to provide adequate anesthesia and pain management, as well as the gross misconduct of Dr. ******** *****.

  

  Business Response

  Date: 04/26/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ********* experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Patient Relations Manager contacted Ms. ******* to discuss her complaint. They discussed possibly having Ms. ******* come in to evaluate her progress, she would meet with an alternate surgeon. Ms. ******* stated she did not wish to come back in and would like a full refund. Our Patient Relations Manager informed her that we do not offer post procedure refunds but she is welcome to back in to any of our centers to be evaluated. At that point Ms. ******* began to yell and disconnected the call. We ask that she please contact our Patient Relations Manager when she is ready to discuss her case. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the office today 3/26/25 for upper/lower abs , hips and waist. I was promised pain management and they gave me my meds, waited 20 minutes then began my procedure. I wasnt relaxed, had blotches all over, no pain management what so ever. I voiced that to my surgeon and other staff but was still laid down on the table. I was screaming in pain saying dont cut me yet I can feel everything and he proceeded to make the incisions above my belly button and under my belly. He started to use the numbing cannula and I was screaming and crying to point I told him to stop. Sure enough as soon as I left the OR I was asleep and have slept until just now at 7pm. I do believe this is malpractice. At the very least, I shouldve been given more time to see if the meds would work. If I had been given the proper amount of time to process the full effect of the meds I most likely could have continued. Instead I was met with being rushed, and the comments/questions made me feel stupid. I have never received such horrible care in my life. My husband is a nurse and assured me that it was not my fault and the pain meds were not given the proper amount of time. I am traumatized and will never forget this. If my meds had been given the proper time to work I couldve slept through the whole thing. I was literally falling asleep with food in my mouth on the way home. I agree that I was told I would have some discomfort and pressure. But this is different. My incision are still burning and bleeding. Incisions that I asked not to be made until I was numb. Dr. **** was in a hurry at my pre op and today. Saying come on, I need a decision. Are we doing this or not The destruction to my mental state is like nothing Ive ever experienced. This was truly like an awake on the table scenario out of a horror movie.

  

  Business Response

  Date: 03/29/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ******* experience was not exceptional. As with any medical procedure it is hard to predict how a patient will react. Our surgeon stopped the procedure due to the Ms. ***** not being able to handle the small incisions in the beginning of her surgery, he was not able to suction at all. Our center has been in contact with Ms. ***** and informed her that we are refunding her in full. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met for a consult with Sona Bello for Liposuction on 06/25/2024 which at that time I paid $10,050 which was the total amount amount of the procedure. I had my procedure on August 9 with Dr. ******** I had my procedure 08/09/2025. There are there are 127 cameras during the procedure since it was outpatient and had minimal concert sedation. I was awake, but I was very drowsy, but still aware of my surroundings during most of the procedure and remembered getting some IV fluids due to my blood pressure dropping and the next thing I recall my husband being in the room and me being discharged and only half my IV fluid had infused because my IV site went bad. No postoperative vital signs for anything was done. I was sent home to only be very sick. due to how sick I wise, I never followed up postoperatively, and the fact that I had so much anxiety over all the things that were not done appropriately, and the fact that they overexerted this Ohio law on how much volume they are permitted to remove outpatient and at one time. I recently consulted with another plastic surgeon that my husband is familiar with and reviewed my results giving the time that I had lapsed for my recovery and during my assessment, I did let him know how much volume was removed during the procedure and was told that that exceeds the Ohio law and that I shouldve been hospitalized based on how sick I was and that the outcomes couldve potentially fatal. Im writing his complaint because I want to keep other safe from having any potential life-threatening complications in the future and after all that I have endured both physically and my anxiety. Also part of my procedure there were postoperatively non-invasive procedures that helps after liposuction to improve upon the results, which I never could do as a result of my anxiety because I could not get myself to go back to Sono Bello not even for any postoperative pictures because of how much stress and anxiety that it gave me.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Sono Bello. Our Practice Manager has been in contact with Ms. **** and they have reached a resolution. We ask that if she has any questions or concerns that she please contact our Practice Manager directly. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Sonobello and had laser Lipo. Around my stomach area my waist area they quoted me with a certain price. I paid the procedure cash. The doctor told me that I needed a mini tummy tuck to get the results I wanted . I went with this company because theyre well known. I had gone to two prior consultations and they were gonna do it for $3000 cheaper and Im pretty sure I wouldve gotten better results. I am not happy with my results I paid $7000 cash. Im not rich. I had to pay this and save up for this and on top of that. Ive had to paymore money here and keep going to get **** shavingto get the results I should have gotten with a professional company like Sonobello I dont know what theyre using on me here to finally get the results that I want and that is not right if theyre gonna advertise something, they should leave people the way they are on their commercial.They have heavier people than me who turn out with better results than I did me being a smaller thinner person and not getting the results. Do they lie to their patients I just to get at least half of my money back because these results are not what I expected. If you could please help me get back at least $3500 from the seven I pay Ill be truly happy thank you.

  

  Business Response

  Date: 03/29/2025

  Thank you for contacting Sono Bello. Our Practice Manager reached out to ****** but she informed us she had not submitted a complaint. We verified all the contact info provided on the complaint and she stated she had not submitted the complaint.  

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/07/2025 date of transaction ******** amount A non refundable consult fee save the room fee is extremely high. Other Sono Bello cancellation fees are *****. I cancelled my scheduled procedure 2 days after surgical consult after talking to my primary care physician. I have not been refunded a single ***** Neither the office or ambassador returns my phone calls.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ***** does not wish to move forward with her surgical procedure. Ms. ***** purchased her surgical package on February 7, 2025, she met with our surgeon on February 11, 2025 for her pre-operative appointment. During this appointment our surgeon validated her candidacy, reviewed risks, and procedure. Ms. ***** was cleared for surgery which was scheduled to take place on February 17, 2027. 

  Our center contacted Ms. ***** after they received this complaint and Ms. ***** informed them that her VA doctor told her not to move forward with our procedure. Our center asked her for documentation of this in order to refund her. Our center also reminded her of the Financial Agreement which she signed and initialed, Ms. ***** attached to this complaint. This agreement states " After our surgeon has validated your candidacy at your pre-operative appointment any cancellations will result in 100% forfeiture of your procedure cost." The phone call disconnected while having this conversation with Ms. ****** Our center has not received documentation from her doctor stating that she wasn't cleared for surgery. We ask that Ms. ***** please contact our center if she has any questions or concerns. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 04/29/2025

  
  Case number 23069536
  They are refusing to refund any of the money I paid them
  1.  They advertise free consult
  2. The physician that did my pre op did not note the abdominal lump that I have,
  He did say I was uneven.
  3. The slot I was given was already a slot that I was told was open due to a cancellation.  That means they are collecting 2x for a cancelled procedure.  I called and cancelled 2 days after my surgical consult.  Was told I would be called back, was not.  I called the ambassador that was not available and was told I would be called back, never got the call back. I should have never paid up front for the entire amount but I did, they are refusing to refund my payment for a procedure I did not have.  This is a scam.  The pre op consult I can understand not refunding but definitely not ok to not refund for a procedure I cancelled.
  
  

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/04/2025 I went in for my lipo 360 ABex and took my cocktail pills about 40 minutes before starting. I had my ********* shots right away on the table and just was getting holes put in me right away. I felt everything I started to panic I was shaking and crying and I was given no more sedation and I felt everything, it felt so rushed and painful. The doctor kept telling me to stay still and that if I move I wont have a good outcome. The time I got to the ABex part I screamed in so much pain. The doctor told me to not scream in her OR. After everything was done the nurse told me to get up and walk over to her with no help and i immediately passed out on the floor. I couldnt believe the lack of care and allowing me to fall in the OR floor. I am forever traumatized and would never recommend sonobello to anyone with their false advertising. Im out of work for a month due to the amount of pain. I promise you I wont be back with the lack of care I was provided and forever traumatized. Two hours of surgery felt so rushed and trauma to my body that I feel like Im taking longer than a week to heal. Which they say it should take less than a week to get back to work which is not realistic in my case.

  

  Business Response

  Date: 04/11/2025

  Thank you for contacting Sono Bello. We are sorry to hear *** ********* experience has not been exceptional, our center has attempted to contact her but have not been successful in reaching her. *** ******* went in for her one month post op appointment on April 4th but stated she was in a rush and could not stay longer to discuss the complaint. She is healing properly and is currently scheduled for her next post op appointment on June 4th. We ask that she please contact our center when she is free so they can discuss her complaint. We look forward to speaking with her. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like you to please contact your ad partners and request them to remove my contact information from their database. I am being hounded by 5-10 spam emails per day. There is no unsubscribe link in the emails. For that reason I will advise of subsequent emails by this method.

  

  Business Response

  Date: 03/16/2025

  Thank you for contacting Sono Bello. We have removed the contact info provided from our list. Please contact us at ************************************* if you have any further questions or concerns. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/25 I had a consultation with Sono Bello in *******, ** for liposuction (knees, flank, front bra area, and banana roll). I am a 5'3" - 112 lb person. The consultant, *******, was very pushy so I filled out the paperwork. On 2/27/25, *****, a visiting nurse from ***********, called asking if I could come in that same day at 3:15pm ET and if I could, shewould comp a garment, balancer pro treatment, and do the front bra area for free in exchange for the the inconvenience and short notice. She said the pre-op appointment would happen that day. I rearranged my schedule, agreed to come in andarrived at 3:17pm. There was no pro-op. At around 3:40 pm Dr. ****** ******* came in, said I didn't need the banana roll, marked me and left the room less than 5 minutes later. At 4pm nurseAngeliu took me to surgery. At 4:10pm, Dr. ******* enters, turns on his music extremely loud. It was very evident he was in a rush as he quickly made incisions, put the tumescent liquid in and did not wait for the local anesthetic to take effect, rather he started liposuctioning right away. It was terribly painful, he was very rough and did not ask if I was okay. He even answered hisphone during surgery. The whole procedure was impersonal and rough andlasted less than an hour. On 2/28/25 I texted ******* asking if she could confirm the refund and the free garment and balance pro treatment I was promised. On 3/325 I texted Dr. ******* asking about the things promised and asked the pre-op appointment to be refunded since it did not happen. On 3/4/25 at 10:40 am ET, I called ***** to have her confirm I was receiving a refund for the banana roll area, A refund of $1,107 was posted to my account on 3/5/25. This amount is incorrect. I want a refund for not having a proper pre-op appointment, an adjusted refund for the $2,495 surgical fee because there was minimal staff and minimal time spent on the procedure, and a refund for the physical and emotional distress caused bythe doctor.

  Customer Answer

  Date: 03/12/2025

  
  I received an email to complete the form. There was nowhere to upload the signed HIPAA form in the BBB portal so I have attached it here. 
  
  
  Thank you and please confirm receipt of this email.
  
  
  Best,
  Claire
  

  
  

  

  Business Response

  Date: 03/23/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ********** experience has not been exceptional, patient safety and satisfaction are our top priorities. A member of our management team contacted Ms. ******** after we received her complaint, it was explained to her that because she was against taking the oral medication given to patients to assist with relaxation she was in a little more discomfort. It was also explained that this is not a painless procedure. Our team member also discussed her refund amount and this refund was already processed. We look forward to seeing Ms. ******** at her upcoming appointment and ask that if she has any further questions or concerns that she please contact our center directly. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23042918
  
  I am rejecting this response because: ***** called me on March 17 and did not properly address my concerns over the phone. I asked her for her email so I could follow-up rather than text her, as I felt it wasn't professional to text. I emailed her the morning of March 18 (see attached). ***** called me on March 19, but I was in the midst of travel and could not answer. I texted her a quick follow-up to let he know I would not have cell service and asked if she could follow up in email as I would not have cell service for one week. I have not received a response via email as requested.

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/29/2025

  Thank you for contacting Sono Bello. A member of our management team reached out to Ms. ********* yesterday, March 28th, and left a voicemail asking Ms. ******** to please call her when she has reliable phone service. We prefer to communicate via phone to avoid any miscommunication/ misinterpretation of what is being expressed. We ask that she please return her phone call at hear earliest convenience. We look forward to speaking with her. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 05/05/2025

  Yes, I would like this case reopened as no resolution has been reached and I will be filing a claim in court.

   

  Please see the attached documentation of final notice before I file.

   

  Thank you,

  ******

  

  Business Response

  Date: 05/15/2025

  Thank you for contacting Sono Bello. Our Director of Patient Experience has been in contact with Ms. ******** and they have reached a resolution. We ask that if she has any further questions or concerns that she please contact our Director of Patient Experience. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still do not recommend Sono Bello's services.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Liposuction and AbEx procedure at the end of October 2024. At the time, I was asked to pay $10,719.93 in full in order to receive a discount. I paid the amount and signed the paperwork. The contract clearly states that I may cancel anytime before my preop appointment and receive a refund minus the nonrefundable surgery fee of $2,495. My preop was scheduled on 1/8/25. After a lot of consideration, I did not feel comfortable moving forward. Therefore, I cancelled my surgery on 1/7/25. I called on the morning of 1/8/25 to verify that they received my message to cancel. I spoke with ******* at 7:24am and Breanne at 8:00am. They both stated that they received my message and notated my account, however, I needed to speak with my sales **** **** about the refund. I waited for *** to call me, however, in the meantime, I texted the number that she was communicating with me on. She responded back stating that she has cancelled my surgery and confirmed that the amount of my refund would be $8,224.93. She stated in a text message on 1/13/25, that the refund was processed and I should receive a check in the mail within 4-6 weeks max. At this time, it has been almost 8 weeks and I have not received my refund yet. I have reached out to *** on 2/20/25 and 2/27/25, however, I am not getting a clear answer on where my refund is. I offered to pick up a check at the center but she told me that it comes from accounts receivable at corporate. I would like my refund of $8,224.93,

  Customer Answer

  Date: 03/12/2025

  
  Good evening,
  
  
  Attached is my signed authorization form.  
  Please confirm you have received this and if you need anything further.
  
  
  Thank you,
  ***** ********
  

  
  

  

  Business Response

  Date: 03/23/2025

  Thank you for contacting Sono Bello. We are sorry to hear Ms. ******** will not be moving forward with her surgical procedure. Our records indicate that Ms. ********** refund check was issued on March 10, 2025. Our Practice Manager attempted to contact Ms. ******** to discuss her complaint but was unsuccessful in reaching her. Our center emailed Ms. ******** a copy of her refund invoice as proof that the refund was sent. We ask that if she has not received her refund check by the end of the month that she please contact our center directly. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received the check on March 18th.  Sono Bello did reach out via phone and email on March 19th.  I responded to the email on the same day stating as much.
  
  Sincerely,
  
  ***** ********