Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new Nissan and traded in our old Nissan. Since buying our new car 5 months ago, we've been trying to cancel our warranty on our old car and get a refund. You can see from the attached email I have not been able to get a clear update from them/have lost out on money at this point because of how long it has taken them to cancel and refund the policy.

  

  Business Response

  Date: 05/10/2025

  To Whom It May Concern,
  This letter serves as Bellevue Nissans formal response to the BBB complaint filed by Mr./Ms. ************* At Bellevue Nissan, we strive for complete customer satisfaction and take all concerns seriously.
  We have been in contact with the customer and have completed the cancellation of the warranty as requested. A refund check was issued on May 9, 2025, and the customer should receive it next week.
  We sincerely apologize for the delay and any confusion this may have caused.
  Thank you for the opportunity to address this matter.
  Sincerely,

  **** ********

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th, my wife and I went to Bellevue Nissan to purchase a blue 2016 VW Beetle. We worked with ********* ****. He quickly allowed us a test drive without sharing much info on the car. Upon the drive, we noticed scratches on the paint, tinting on the driver and passenger side windows lifting off, the windshield fluid wasnt working, and there was a headlight that was not original. After negotiating the sales price, we found out they replaced the front headlight and Courtenay provided a recommendation for the tinting for under $200. He also said the mechanics would look at the windshield fluid issue. We decided to purchase the car. We also purchased a security feature which was installed in the car already and we just needed info for an app to connect and use. After an hour, we were told they put in new fluid for the windshield wiper and we were good to go. A few days later, we discovered the windshield fluid still wasnt working, the engine was revving oddly up and down hills, and the tinting would cost $500+. And we still had not received the information for the security app. So we took the car into ******* ********** for a diagnostic (we have paperwork). They found $2412.60 worth of repairs needed. The diagnostic itself cost $493.73. We called Bellevue Nissan and requested some but not all of the issues be fixed and they pay for the diagnostic; they rudely, over several phone calls told us no. Finally, they agreed to take the car back and reverse the sale. When we brought the car back, ***** ******* sat down with me and tried to finally negotiate all the fixes and apologized for his rude sales staff. By that point, we didnt want the car. They told us they would reverse the sale, and after a month, the loan was reversed, which took far too much pressure and effort on our part to make sure they followed through with. We are requesting for them to refund us the $493.73 diagnostic because it cost us that much not to purchase the car they were selling.

  

  Business Response

  Date: 01/03/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced during your recent visit to Bellevue Nissan.
  We understand your dissatisfaction regarding the condition of the vehicle and the customer service you encountered. After reviewing the details of your experience, we regret that the vehicles issues, including the windshield fluid, engine performance, and tinting, were not properly addressed prior to your purchase. We also recognize that the communication from our sales team was not as thorough and helpful as it should have been.
  As mentioned in your complaint, you had a diagnostic performed by *************************, and we understand the findings of that report. However, we would like to clarify that Bellevue Nissan does not agree to cover the cost of the diagnostic fee, as the vehicle was purchased in as-is condition and the issues you identified were not brought to our attention prior to the sale. While we are committed to ensuring the vehicles we sell are in good condition, we believe that it was appropriate to handle the issues with the vehicle through negotiation at the time of sale, rather than covering additional diagnostic costs.
  We also regret that the process of reversing the sale and canceling the loan was not as seamless as expected. We worked as quickly as possible to resolve the situation and appreciate your patience in bringing this matter to a close.
  We remain committed to providing a positive experience for all of our customers and hope that this explanation helps clarify the situation. We sincerely apologize for the inconvenience caused and appreciate your feedback.

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bellevue Nissan conducted a hard inquiry on my credit without obtaining my permission. This action potentially lowered my credit score and caused damage to my credit report.

  

  Business Response

  Date: 02/22/2024

  Bellevue Nissan has read Mr.********'s complaint. Please find this as our response.

  Bellevue Nissan purchases 3rd party lead submissions from Cars Direct/**********.com. Mr. ******** completed on online credit application with their company which is sent to Bellevue Nissan as a potential consumer. Mr. ******** completed their online application and digitally signed authorization for his credit to be pulled for auto financing.

  Here's a link to the disclosure that every customer has to e-sign for pulling ********************** when they apply.  ************************************************************************************

  If Mr. ******** would like to discuss further he is welcome to reach out to me or contact Cars Direct.

   

  Thank you,

  *************************

   

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21314934
  
  I am rejecting this response because:
  I did not authorize a hard inquiry for my credit application with Bellevue Nissan.
  Sincerely,
  
  Abed

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bellevue Nissan employs deceptive business practices. They make false claims to get people to come to their lot and then try to bait and switch. They made claims about the condition of the car that were blatant false claims they knew we would find out after making the hour long trek to see the vehicle. They made false claims about the car and said there were no damages to the vehicle when there clearly was significant damage to the headliner, paint, and wheels. Extensive damage to the headliner and wheels. They went further to let us know that they had a pending appt to have the headliner replaced, but then later told us it was to be sold in as-is condition and that there wasnt an appt nor were the parts on order. They went on to attach overpriced and unnecessary goods to the vehicle that were not disclosed prior.

  

  Business Response

  Date: 09/28/2023

  Dear BBB:
  
  We are responding to the complaint you received below. Bellevue Nissan takes pride in its customer satisfaction. We strive for transparency in pricing of vehicles and any additional optional products. Pricing for many of our used vehicles is available online. If additional options and products are discussed during the sale process, we disclose the pricing information to the customer so the customer can make an informed decision.
  
  In this instance, the customer expressed displeasure regarding certain cosmetic items on a used vehicle we offered for sale. The customer had an opportunity to inspect the vehicle prior to purchase and ultimately decided the vehicle did not meet the customers subjective expectations, so no sale occurred. We did not engage in any wrongful activity. The customers allegations concerning our companys business practices are inaccurate and contrary to our commitment to exemplary customer service.

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Nissan serviced with Bellevue Nissan on June 17 at 11:15.I had received a $50 gift card from Bellevue Nissan which mentioned that it could be used for service at Bellevue Nissan for any service done .After the completion of the service, when I presented the gift card for payment, the service advisor says " This is only valid for previously declined service" which came as a surprise. This is clearly a customer trust buster.When asked for a manager I was told that the manager was out on a vacation and there wasn't any other manager except the one who was out , out. How interesting!!!I really felt that not only the broke customer trust by not accepting their own gift card which they sent but also were not truthful by saying there would be no substitute for a manager who would be out in a vacation.

  

  Business Response

  Date: 06/23/2023

  We are reaching out to the customer to address his concerns and ********************** back the $50 on his account. ********************** appreciates the customer voicing his concerns and takes them with the upmost respect. 

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Laxman Pahari

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2023 Nissan Rogue Dec 27, 2022 from Bellevue Nissan. Major engine failure on Jan 14, 2023 with 264 miles on the car. My new Nissan Rogue went into ***** Reduced mode, and would not drive over 10 MPH. The dash warning was "! Warning, ******************* ***** reduced, Service now". (image of dashboard uploaded) Nissan Connect sent a Maintenance alert stating the Malfunction Indicator Light is on, and do not drive over 45 mph. (image uploaded) The car was towed to dealership Jan 16, 2023, service ***** could not find the problem. Jan 17, 2023 cannot duplicate the problem, and are communicating the Nissan Corp techs. Jan 18 I left message for update, no response. Jan 19, 2023 I was informed my car needs a Low Pressure Fuel Pump and it is on backorder. No idea when it will arrive. The Bellevue Nissan dealership still has my car. I have a loaner from them. Today, Jan 29, 2023 I tried to get a replacement car. The manager, *****, said I will lose $2000 in a trade, plus taxes, *************. No exchange. ***** stated he will ask the service manager when the part will be in.We asked ***** to contact Nissan Corporate, he told us to do that.-Paid $41,378.57 including tax, license, fees, and trade in value. *************************** Rogue SV with premium package, seat protection, mats etc.VIN *****************

  

  Business Response

  Date: 02/27/2023

  To whom it may concern:

  Regarding ******************* 2023 Nissan Rogue - the vehicle was brought in on 1/16/23 with a low power concern. After talking with Nissan they recommended replacement of the low pressure fuel pump. The part was ordered on 1/18/23 with the highest priority from Nissan after finding out the part was on national backorder. Customer was provided with a complimentary and comparable vehicle the entire time the vehicle was down for repairs, replacement part on backorder. Vehicle was completed on 2/23/23 and *************** was notified by text and voicemail of completion. Nissan Corporate and Bellevue Nissan has had this on high priority since the original part order was placed. *************** called in and asked if vehicle could be swapped out for a new vehicle with an upgraded package after finding out her loaner vehicle had more features that she liked. We explained to her unfortunately while her vehicle had low mileage and time owned was minimal, it has already been licensed in **************** and is a pre-owned vehicle and affects trade-in value. We provided ************** information to reach out to Nissan Consumer Affairs to pursue a potential buyback claim but would be at their discretion. 

  As of 2/27/23 - vehicle is repaired and ready for pickup at anytime during business hours. 

   

  If *************** has any further questions or concerns she can reach out to me *********************

   

  Thank you.

  *************************

  Bellevue Nissan

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday October 30th i went into the Nissan dealership in Bellevue to purchase a truck. Financing was looking more difficult and it was nearly closing. I put A $100 deposit down to keep the vehicle from selling out from underneath me. Needless to say financing never came through. On Thursday the 3rd I asked for my $100 to be refunded.back to my card. The following week on the 10th I reached again with no response. My boyfriend calls that same week with no avail. November 14th I try again. I leave a message I call again November 16th this time the sales Mgr is supposed to call me. I try again on both Thursday and Friday. No one has bother to call back and I am still waiting for my deposit of $100 to be returned. I need some help. I'd just like my deposit money returned to me ASAP.

  

  Business Response

  Date: 12/15/2022

  Hello, 

   

  We have refunded the money to the customer. What else do you require from us? 

   

  Thank you

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past several weeks I have received a handful of personally addressed unwanted marketing mailers from this company. I have called on more than one occasion to have myself removed from such marketing materials. Each time I spoke with the rep whose name was on the materials and he personally guaranteed that he would speak with their marketing department or marketing service to have my name removed, yet I continue to receive more marketing material. I don't know where the issue is falling: with the rep not relaying the message as he said he would, or with the marketing service the company uses, but either way I was told these would stop and they have not.

  

  Business Response

  Date: 10/17/2022

  Hello ******,

   

  We regret to hear of this experience and apologize for the inconvenience. Due to the printing and mailing schedule, it may take up to two months for you to stop receiving marketing materials. We appreciate your understanding as we work to resolve this issue. Thank you for bringing this to our attention. Have a nice day! 

  Customer Answer

  Date: 12/20/2022

  Have been receiving unwanted and predatory marketing materials for months. Was told on more than one occasion they would take care of it, including a previous complaint where the business responded that it could take up to two months from my initial request to stop marketing materials. It has now been over three months (at least) since my initial request and I am still receiving unwanted marketing materials.

  

  Business Response

  Date: 02/27/2023

  To Whom it may concern, 

   

  Bellevue Nissan has addressed this complaint with the customer on 9/12/2022 and 2/23/2023. We have informed her that **************** a third party lead generator for Bellevue Nissan, is to remove her from any further solicitation on Bellevue Nissan's behalf. We have removed her from any internal communications. 

  Customer's information is purchased by third party marketing companies on a regular basis. If ****** would like to discuss further removal with **************** here is the contact information; ******************

   

  Thank you

  *************************