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Business Profile

Marketing Consultant

RocketReach LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RocketReach LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has taken my personal information recently from somewhere without my permission or authorization and is posting private data that I do not want shared. They should not be profiting from private data without the users permission. (Their website states the obtained data is from LinkedIn but I deleted that account many years ago and this info should not be online).I contacted the company requesting my data be removed from their platform and they have not yet responded nor removed my data. I want my profile deleted and removed.(Please refer to attachment for link to my profile).

      Business Response

      Date: 04/03/2024

      Dear *******************

      Re: Erasure Request for ******************* received on 03/25/2024

      In response to your Erasure Request, we have:
       
       - erased the personal data that you requested we erase

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process. 

      We trust that this letter addresses your concerns. Please do not hesitate to contact us if you have any questions. RocketReach prefers you to raise any concerns with us in the first instance; however, you have the right to make a complaint to the supervisory authority in the country where you live or work, or where the infringement allegedly took place. We reserve all rights.

      Thank you!


      Sincerely,
      RocketReach
       

      Customer Answer

      Date: 04/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information is being publicly shared and sold. I did not give Rocket Reach permission to do so. My profile and associated data MUST be removed immediately due to the need for personal safety. I have attempted to make the request via the Claim Profile / Opt Out option, but no email address is recognized which I do not understand at all. URL: ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

      Business Response

      Date: 04/03/2024

      Dear *****, 

      Thank you for your request regarding your personal information.

      We are happy to assist with profile removal - Unfortunately, we are unable to locate a profile with the information provided in your request.  The LinkedIn link provided does not exist in our system.  

       In order for us to further assist you, please contact us with the *** of the profile you are inquiring about or additional information so we may locate it on our end.  An example of what this *** looks like is ************************************************************.

      After we receive your response and locate your profile, we will provide a substantive response to your request. 

      Looking forward to hearing from you.  

      Customer Answer

      Date: 04/05/2024

       

      Hello,

      In response to the communcation I received from Rocket Reach: Below, please find the *** link as requested

            *************************************************

      I trust this provides what you need. 

      Thanks much,

      *************************

      Business Response

      Date: 06/13/2024

      Hello there, 

      Thank you for contacting RocketReach support.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here: ****************************************************************************************************************************************

      Thank you,

      Customer Answer

      Date: 06/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******************

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested multiple times to take down my information. All my attempts to reach someone have been ignored. I kindly request that you remove all information that you have on me. ****************************************************************

      Business Response

      Date: 04/01/2024

      Hello ,

      Thank you for contacting us.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

      Thank you,

    • Initial Complaint

      Date:03/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly asked to remove my information but to no avail. No one has responded or cared to provide a follow-up regarding my concern. I can't proceed and validate my own profile because they collected completely wrong information for verification. I request that you remove my listing from your database. *****************************************************************

      Business Response

      Date: 03/25/2024

      Dear *********************************

      Thank you for your request regarding your personal information.

      In response to your deletion request, we have permanently deleted your personal information from our active system. We will maintain data on backups until the backups are deleted in the ordinary course of business. We will also maintain a record of this request, as required by the CCPA.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

      Please note that our response addresses only the personal information associated with the profile URL or email address you provided in your request. If you have found multiple profiles on RocketReach that you believe are associated with you, please submit a separate request regarding your profiles that remain on RocketReach.

      Sincerely,

      RocketReach

    • Initial Complaint

      Date:03/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal information is publicly shared without permission. I request my profile and associated data to be removed immediately. URL: **********************************************************

      Business Response

      Date: 03/20/2024

      Hello,

      Thank you for contacting us.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

      Thank you,

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have all my personal information listed on their site for people to buy and I never authorized an account or profile with this company. I contacted them to remove any and all details about me from their platform.

      Business Response

      Date: 03/19/2024

      Hello,

      Thank you for your request.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here.

      Thank you,


    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Remove my personal information from your website NOW!I am filing this complaint because I have sent multiple emails to your customer support branch and your privacy branch regarding the removal of my personal profile on your website Rocketreach. Your profile of mine has incorrect email addresses registered to it, making it impossible for me to claim the profile through your online form. What's even more frustrating is I have successfully added a working email of mine to the profile so that I can take down the email myself, but the claim profile form would still not recognize the new email that I added.The only reasonable explanation is that Rocketreach registers fake emails on purpose so that owners of profiles cannot remove their personal information from their website, or they ignore customer support emails on purpose to process profile removal requests as slowly as possible.The URL of my profile on your website is ************************************************************. My working email address is included in the complaint if you need to contact me. The emails with @pad.org do not exist, therefore, do not contact me there.

      Business Response

      Date: 03/05/2024

      Hello ****,

      Thank you for your request.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

      Thank you,

      Customer Answer

      Date: 03/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

      Customer Answer

      Date: 03/05/2024

      I have found out after responding to the message that my profile is still searchable on Rocketreach LLC. The *** for my profile is this: ************************************************************.

      I have already responded that I am satisfied with the company's response, but if the company could follow up on this that would be ideal.

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      dear Rocketreach Owner or CEO: regarding: very serious complaint! i have been your member for 1-5 years and you are NOW harassing ME by not allowing me to look at any lookups for FREE and i have NOT even abused MY privileges! i need to speak to the Owner of the company to fix this problem since YOU have purposely and deliberately restricted ME which is Totally Cruel and Unfair! i am ****** ******************* at: ************** (***) or email: **************************** thank you. sincerely yours, ****** *******************, your proud and loyal member of rocketreach.co for Many, Happy Years!

      Business Response

      Date: 03/13/2024

      Hello ******,

      Reviewing your account our records show that you exhausted your free credits for the month which is why you were prevented from doing any additional lookups. As a reminder, your free credits refresh every month on the 8th. 

      Additionally, should you need support in the future, we ask that you please conduct yourself in a business professional manner and only contact our support email address. Do not contact members of our team on their personal numbers or social accounts. Being rude to our team will not be tolerated. 

      All the best. 

      RocketReach

      Customer Answer

      Date: 03/13/2024

       
      my response:

      one of their team members gave ME his email and phone number and so i responded,

      i was mad because their customer service did NOT thoroughly explain what was going on with my account,

      i thought that i was terminated,

      i understand better now.

      question:  if i do NOT use the five free credits in march, then do they roll over to the next month?

      also:  can i view any company's contact Names ONLY any time just to see the names for free?

      thank you.

       

      let me know,

       

      ****** *******************

       

      Better Business Bureau:  


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/01/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wasn't expecting to find information on the web without my consent. It contains both personal and inaccurate business information. I request that you remove it immediately.*****************************************************************

      Business Response

      Date: 03/01/2024

      Hello,

      Thank you for reaching out.

      As requested, we have deleted your profile and all related data from our site. Going forward this information will no longer show in search results displayed on our site.

      As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

      Thank you,

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rocket reach fraudulently charged my card. They will not return the money.

      Business Response

      Date: 03/01/2024

      Hello ***,

      Thank you for taking the time to reach out.

      I apologize for any confusion regarding the status of your subscription with us. Upon review of your account we can confirm this was for your annual subscription renewal. All of our plans are auto-renewing subscriptions as outlined on our site. As the subscription was not canceled prior to the renewal date, it did bill you as intended. 

      As all cancelations are completely controlled by the user directly this gives you full control over the renewal and cancelation of your subscription. As previously mentioned, after thorough review from our management team, we regret to inform you that we are unable to approve your refund request.

      We understand that you may have specific reasons for requesting a refund, and we appreciate your feedback. Our team has thoroughly reviewed your case, and it appears that your subscription is within the terms and conditions outlined in our refund policy which can be found at the following link.

      www.rocketreach.co/refunds 

      While we are unfortunately unable to process a refund on this renewal transaction, I can confirm that we have successfully canceled future renewals of your subscription with us. You will not be billed again for this plan going forward and should have received an additional email from us confirming the cancellation. 

      As always, please feel free to contact RocketReach customer support directly with any additional questions or concerns you may have.

      Thank you

    RocketReach LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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