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Business Profile

Jewelry Stores

EraGem

Reviews

Customer Review Ratings

4.98/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromJessica P

    Date: 07/10/2025

    5 stars
    My experience with ERAGEM was awesome. I was able to find my engagement ring upgrade, after 21 years of marriage, and it is the most beautiful ring I have ever seen. I will treasure it for a lifetime and look forward to crossing paths with ERAGEM again in the future for my other jewelry needs. Thank you for selling a superior product and having the best customer service around.
  • Review fromLee Ann F

    Date: 11/01/2024

    5 stars
    The ring is exactly as described - more beautiful in person. Fast shipping and communication.
  • Review fromAmanda T

    Date: 08/04/2024

    5 stars
    They have excellent customer service. I couldn't decide what upgrade wedding ring I wanted, but they worked with me wonderfully. Shipping is fast and easy. If you find that the ring is not for you and want something else (I wanted a bigger diamond) returns are a breeze. I will buy from them again. Rings are packaged beautifully.
  • Review fromZeno J

    Date: 01/15/2024

    5 stars
    I found a ring that I was looking for and I spoke to ******* about it. I made the purchase and everything was fantastic. Shipping was fast. Presentation was wonderful. Nothing but good things to say.

    EraGem

    Date: 01/17/2024

    Thank you so much for taking your time to share your experience with EraGem!
  • Review fromJanet L

    Date: 10/06/2023

    5 stars
    I love this store! The web site itself is very easy to navigate and I can just get lost in looking at all their beautiful quality jewelry. They have the nice option to make yourself a wish list which comes in handy, not only for yourself but also for anyone looking to get something for you, that way you get something you want but it is still a surprise. I believe that their prices are reasonable and competitive. I was looking for a ring to replace the wedding set that I put away for my granddaughters after my husband passed away. I wanted a statement piece but nothing too flashy or wedding like. I kept coming back to the same ring and finally said yes to a beautiful ring that was made in the ****s. I made sure that I had my finger sized properly at a store and then went ahead and ordered it. I did not need their free resizing option as it was my size already. Their free overnight shipping is just wonderful and I also noticed that they offer a payment plan for those who need it. My ring came with papers that has all the information about it and can be used for insuring the piece. I have ********************************************************************************************************************** love with it. If you want to deal with a company that is above board and has quality pieces then EraGem is the way to go. I will continue to recommend them to all who are looking for that something special.
  • Review fromGail D

    Date: 09/26/2022

    5 stars
    So impressed by this business! I received prompt, friendly, helpful advice from my first inquiry through delivery of my selection. Item (gold ring with gemstones was exactly as described (pictured) on website and the sizing was accurate. The price was fair, as well! I will be recommending ERA GEM to friends and family!

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