ComplaintsforAnker Innovations

• Initial Complaint

  04/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We invested in eufy cameras over fixing parts of the house because we have a repeat intruder. They were a learning curve, and forgetting to turn things off has resulted in many false alarms.As of at least a month ago, we had a false alarm when I walked too far into the security zone. The person who called turned off the alarm - but they left the "confirm your situation" alert ON. All attempts to turn off the alert have failed.Customer service is a joke. You're first greeted by a BOT! Then any "life" people (if they really are, this system depends WAY TOO MUCH on AI technology) is too busy reading script answers instead of fixing the problem. You can't get through on any of the numbers that were provided when we first set up the cameras. NONE of them let you get through. Of at least a dozen numbers NONE. You have to depend on an app for everything, specifically controlling the cameras and turning off or turning on an alarm. The app has decided my pin is invalid, so I'm not able to do anything.All attempts to contact customer service THROUGH THEIR STUPID APP have resulted in either being told it has nothing to do with them because it's not an equipment failure or being told an engineering team must contact us.Meanwhile THE DANGER WE'D BOUGHT THE SYSTEM FOR IN THE FIRST PLACE BROKE IN AGAIN LAST NIGHT. No alarms went off despite being armed because of this problem they have refused to address. Our safety was supposed to be taken care of, and it's not while we're paying for this service.I have literally been arguing with various customer "service" people all day, losing a full day of work, over the simple task of THEIR STUPID WORKER GOING BACK AND TURNING OFF THE ALERT LIKE SHE SAID SHE WAS GOING TO DO.I have also tried to cancel our account but you have to do it through the stupid app, which is LOCKED because of this alert code.At this point it's simple THEFT.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Entire set of security cameras I purchased from them have just stopped Doing the one thing they are made for - detection motion and record it. Because they are out of warranty; the company will not even help me troubleshoot why this is. The only support you get are canned email responses telling you try the things you have already told them you have tried.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased 3 Eufy SoloCam S340 from Eufy, and the cameras have a defective design where they dont hold a charge long, and they miss recording motions. I contacted the company, and they were supposed to refund my money for 2 cameras, and replace third. I was sent return shipping, and all cameras were returned. I received $184.67 for one camera, and nothing for the other two cameras. I keep contacting the company as its been over a month, and Im getting no response. I have emails where they acknowledged receiving the cameras. So they have the cameras and my money.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In November 2022 I purchased a cable from Anker. I purchased this cable because they advertised that it "lasts 30x longer than ordinary cables." This is not the case at all. The cable has now been replaced twice, and has now failed for a third time. I am fed up with having to replace these every 5-6 months, I bought this cable specifically so that I WOULDN'T have to replace it regularly, but this is on par, if not a shorter lifespan compared to other cables I have had. 30x longer? Either they're lying about the longevity of their product or they think other cables only last 5 days.They have had 3 opportunities to provide me with the advertised product, and they have failed to do that. This week when my cable failed yet again I requested a full refund instead of a replacement, I would never have purchased this product if it weren't for the false advertising. The only acceptable resolution for me is a full refund, but they have refused and want me to continue to come back every 5 months to get it replaced (which involves about jumping through a dozen hoops to prove I own the cable they are fully aware that I purchased).

• Initial Complaint

  03/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Hello i am filing this in regards to my ticket number: TNX203172669 / order R01040123186S. I am having serious doubts about the legitimacy of this company after reading all the complaints! I have purchased this order in good faith however upon delivery it arrived in damaged condition to me. They have refused to accept my return and provide me a label to ship this back to them and told me i am responsible to getting this order back to them and i have to pay on my own for shipping cost which is very expensive since they are so heavy! I never seen a company not provide a shipping arrangement for the customer but whatever that is beyond the point. The return gets delivered to them, to their warehouse with proper RMA number listed on label and inside the package and somehow, some magical way they are giving me excuses that their warehouse is not able to find my package even though it has a signature and also the address on the label clearly indicates it is correct. I have provided them with the copy of the shipping label, the proof of drop off receipt, and also a proof of delivery document straight from ****.com that has all the delivery details with geo location time stamp of where the package was delivered to AND additionally with a signature! And they still cant find it??? Now i am being told that the proof of delivery document i have submitted is ''not a valid one'', when it was a **** representative who sent me this document directly to me and its also downloadable on the **** website. I have provided them a sample link to the official document they are asking me to provide and it is literally the EXACT SAME THING! Now after i point this to them, they start giving me another excuse that the person who signed for the package is not familiar to them.... at this point this is just hilarious how they are trying to steal from poor customers. **** would not be delivering to a random person a package of this value, ESPECIALLY when the unit number and RMA is on the label!

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a camera with a 2 year warranty and the company will not honor the warranty. They agreed to replace the camera then without explanation denied a replacement and then stopped responding to emails. I talked with customer support and then had the case escalated but the company will not explain why the camera is no longer in warranty when I have sent them the proof of purchase showing the camera is not 2 years old yet. I would like it replaced or refunded.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  12/05/2023 $97.51. I purchase Anker product from their official website. It was delivered at my front porch. But when I got home there was no package. Somebody stole the package. Contacted Anker about the issue and i requested to resend another product the same I ordered or issue me a refund.I was with customer service approximately half hour, but they did not budge. I explained them that Amazon or ******* or Target usually agree with the customer and resend or issue a refund but ********************** buntly denied to do both. So I contacted ****** They said there is nothing they could do about it. I contacted my credit card company to dispute the issue but they want documentation for BBB about my complaint. Without that they cannot help me meaning I cannot get my refund from my credit card company. Really frustrating experience with Anker. It's a big company but they are greedy and don't care about customer satisfaction. I hope no one else have to go through these.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased Soundcore Life P3 earbuds from this company and they are broken--barely out of warranty! The left-side earbud sound is barely working, and there is no noise cancelation working on that side. I contacted customer support and they were unwilling to help me fix their defective product or figure out something at all for me. I just want them to replace or repair a product that is barely out of warranty,

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Anker power bank on 1/12/2024 and got it delivered in a couple days, however the power bank turned out to be defective so I contacted the customer service on 1/17/2024 with ticket# [#TNF914130566] to get the warranty help, however I was advised that the power bank is not in stock for replacement however they were still selling that everywhere, they were advising me to return and re-order. I asked them are you serious? You are telling me first return and then wait several days and then reorder the same item however they wont replace my power bank under warranty why ? And is it the only thing that in my life that I keep returning and buying the same product thats so nusense, forget about my troubles that I not only got this defective power bank and now they are recommending to place another order, crazy. I really have lost all of my trust from this company and I would not recommend anyone to do or buy anything from company who doesnt stand by their products and only cares about selling and making money regardless of their quality of products. And yet every where on their website they have stated seamless warranty and blah blah blah it all lies.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order for a home security system from Eufy on Dec. 31, 2023 and the order I received on Jan. 8, **** was missing 2 items. Since the delivery, *** made attempts at least once a day to reach out to customer support to come to a solution and receive the missing items that Ive paid for. The reps claim to be escalating my ticket, but Ive yet to see anything stating they will deliver the rest of my purchase. They requested a photo of the package and its contents as well as the order receipt, I have submitted both at their request. Ive lost faith that this company will fulfill their obligations to conduct business in a proper manner. I just want to receive my missing items, if this is not feasible, I would like to send the whole order back for a full refund. Additionally, one of the cameras installed is faulty and does not receive a charge from its solar panel.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩