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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 105 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On tuesday the 10th of june to june 12th for 3 days my eufy security cam app stopped sending notifications. At first i thought it was the update but it turns out i was hacked by an anker/eufy employee. This person purposely used the businesses platform to try to id theft and scam me to commit fraud. They hacked my homebase, then my wired internet, and then my devices. Using remote view and taking over my phone he saw i put a bad review on ****** where i purchased all my eufy products. He then proceeded, from the info this person gathered from hacking my account(my phone number, address ect) to send me a text message claiming to be amazon and it was a phishing text claiming to be a non return refund text with a link in it. I had reset my router because i knew i was hacked and it should have gotten rid of him but it did not because he hacked me through the homebase which is wired to my internet. Proving an anker/eufy employee did this. And how else would he have gotten my phone number? I deleted the text and walla, the app started sending notifications again. He saw i deleted it and gave up because i did not fall for the scam. I called eufy and the person i talked to denied it and instead if helping a victim of a crime, aided and abetted the criminal at eufy/anker who did this to me and would not hellp me and defended the criminal.

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They recalled my battery bank A1263 and was told to sharpie that it was recalled just to verify if its been recalled expecting it to be replace anyways only to be told that it isnt a recalled unit and claims it to be in a good batch??? the recall claims for all units not just a batch. now i got a power supply with sharpie all over it and ruined

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/26/25 I ordered a new Eufy SoloCam S 220 directly from Eufys website. 5/28/25 I received a USED Eufy SoloCam S220 that was shipped from a third party- not directly from Eufy. That same day I wrote to their support team and started the return/replacement process. It is now 6/13/25 and they have had the returned camera for over a week. Their last communication this morning said they are still waiting to approve a replacement. So now I have no camera and they are basically disputing they sent me a used camera. I want this resolved and a new camera (like I ordered) shipped today.

      Customer Answer

      Date: 06/23/2025

      Hi ******,

       

      Anker has resolved this case by mailing me a new camera directly. Please reach out if you need any more info.

       

      Thank you,

       

      ****** *****

    • Initial Complaint

      Date:06/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had their camera system for 3 weeks and hardly had a problem but after their latest update the app no longer sends notifications that there was motion detected. Its the app that has messed everything up and they are refusing to fix it. Now they are putting my home and life at risk and they do not seem to care. Its as if they knew the product was faulty and falsely advertised as a good security system.

    • Initial Complaint

      Date:06/11/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm extremely upset with the level of support and sales service *** received so far from your phone representatives today at 11am est. Specifically, **** was rude and unprofessional during our interaction and placed me on hold without explanation or courtesy.I told **** via chat Im making one final attempt to resolve this matter over the phone. If someone from the Eufy team is willing to take my call and assist me properly, Im still open to continuing this purchase. Otherwise, I will be left with no choice but to file a formal complaint with the Better Business Bureau against Eufy.I am shocked that Im facing such poor service while simply trying to buy one of your products. I expected far better from your brand and since I am already a customer.

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Manufacturer, refusing to honor their warranty within specified time nor willing to assist

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Multiple Defective Units, Poor Customer Service, **************************** AnkerDirect / Eufy Product: Eufy RoboVac Complaint:I purchased a Eufy RoboVac that turned out to be defective. Over the course of several months, I was sent two additional replacement units, both of which were also defective bringing the total to three faulty devices.Despite clearly requesting to no longer work with a specific representative (*****), I continued to receive communications signed by him even one email that began with This is ***** and ended signed by *****, raising serious concerns about honesty and internal practices.When I refused a repair and requested either a new, unopened replacement or a full refund, I was forced to send in the vacuum at my own inconvenience. I am now without a working vacuum and still waiting for a solution.This has been an unacceptable customer service experience involving deceptive communication, repeat product failures, and delayed resolution.I am requesting that AnkerDirect/Eufy either (1) provide a brand-new, unopened replacement or (2) issue a full refund, immediately.Supporting Ticket Number: TNR688213263

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TicketTNH964510941 This has been broken for several months now from within the warranty period and I kept troubleshooting before reaching out. I dont think I should be penalized for spending time troubleshooting the issue and not reaching out for warranty right away. I hope you can honor the warranty so I can remain a satisfied Anker customer.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction was nov 2 2024 I send in the product feb 1st 2025 for a repair. Months go by Almost impossible to contact these a******* Then come to find out They lost my Product don't do repairs and I request patiently to wait for another product they claim they don't have but are openly selling thru there store. So I opt for a refund and well its been over 6 months now No Refund and they stole my product and lost it and dodge giving me a refund. My warranty is still valid thru them and ********. I contact ******** and they said Anker was never suppose to take in the product for a warranty in the 1st place. Still trying to get a refund of 151$ like is Anker that starved for profits who would work for these fraudsters. I contact them every day and get the same answer. ** gave them all the bank info for a refund and they sent me a picture with only my name as the correct bank transfer information. There trying to wait long enough so my warrenty expires and they dont have to refund me. ** had the shipping label saved under messages and our entire conversation about all of this with anker for some reason the image wont load to save.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/11/2025, I bought Anker Innovation's Soundcore's Life A1 | Bluetooth earbuds for $53.30. Since ********* has a 30-day money-back guarantee return program that covers shipping costs for quality-related returns, I decided to initiate a refund due to how those earbuds hurt to wear, so much so that I could clearly hear my heartbeat while wearing them. However, ********* has argued that my issue with the quality of said earbuds does not count as a valid reason for shipping costs to be covered; only technical problems are supposedly coverable. This all is a company's greedy attempt to avoid covering the cost of a return for an item that has design flaws, as evidenced by how my local *** store said that, with the cost of a return label and a box combined, my return would cost $28.71, more than half the price of the item I am looking to return. (And, I do not trust that anything I say to their case escalation team will not be used against me in some way.)

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