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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I only received part of the order

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to follow up on the replacement of my Eufy Video Doorbell 2K (Wired) Black, which I recently purchased and unfortunately received in a damaged condition.Upon discovering the damage, I promptly contacted your customer service team, who assured me that a replacement unit would be sent within two days. I complied with their request to return the defective device as instructed.However, despite my efforts to follow up via email regarding the status of the replacement, I did not receive any response for 48 hours. Concerned about the delay, I called customer service again, only to be informed that the product is currently out of stock and that I may need to wait for two weeks or possibly longer.Given the inconvenience caused, I suggested receiving the next available model of the Eufy Video Doorbell (wired) system in place of the exact model I originally ordered. Unfortunately, this request was denied, with the alternative option of a refund being offered instead.Please understand that I do not wish for a refund. I purchased the Eufy Video Doorbell 2K (Wired) Black with the expectation of receiving a functional replacement in a timely manner. Therefore, I kindly request that you expedite the delivery of either the original model or a suitable alternative at your earliest convenience.I appreciate your attention to this matter and look forward to your prompt response regarding the status of my replacement.order # (R010301649069S) Thank you for your understanding and assistance.

    • Initial Complaint

      Date:07/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 547 hub will not connect to my laptop. I have already received a replacement device, and the problem still occurs. I have attempted restarting the computer, waiting, etc. several times to no avail.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/03/24 I purchased Anker 11-in-1 device from Amazon order #***-4721893-2751412 device SN: ****************. ****** came in not working condition. Upon opening a warranty claim on www.Anker.com, Anker refused to repair/exchange under warranty. Ticket#TNR930991758. Anker involved in illegal activities defrauding and misleading US customers by giving false warranty promises, do not stand behind their products they sell on US market.

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've now had my battery resent a total of 3 times! First ***** said I refused Delivery of it, which was a LIE! THen they said that they would deliver it the next day, which was also a LIE! They send it back to Anker. I finally got a hold of someone at Anker, after their Phone Tree led nowhere, no one responded to my email, and took 3 days to get back to me through Amazon Chat. And they said they would resend it to same address. I then get an alert in THe ***** app that The Delivery was delayed again. And when I called the number, the automated system says it was returned to seller again for Refusing Delivery again!. I finally reached ***** on the phone after waiting on hold for an hous, and they said that either Anker provided me the wrong tracking number, or they sent to the wrong address, even though the tracking number is showing its being sent to the right City. ***** refuses to let me pick up or have the item rerouted somewhere else. And so I call up Anker again, and finally reached someone, who said I only have 2 options. Either get a refund, (Which I don't, I bought the item at the lowest price its been on) and buy again. Or they try reshipping it again through *****. They refused to use another Provider like *** or ***** Even when I offered to pay for the shipping if I had to. They refused to connect me to a supervisor. Wouldn't even give me a discount or coupon for all the trouble I've been through. So then my only option is to have it resent to another address, thats not secure. And now I have to risk my $1K Battery being stolen! Then they said they'll send me a confirmation email of this with tracking, which they said will be available up to 15 Minutes after the call ended. I told them I will only end the call AFTER I receive the confirmation email, or any Email what so ever. And once again, they refused, and hung up on me. And sure enough, 12 Hours later, no sign of any email!

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not get the charging base I ordered and company will not respond.

    • Initial Complaint

      Date:06/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and used baby video monitor 720p for little more than a year and it has already stopped working. Contacted eufy and they said the best they could was provide a 30% discount to buy a replacement even though it was a hardware issue with the built in camera. Feels like this failure and planned obselecence is by design since there's no way to just replace the battery.

    • Initial Complaint

      Date:06/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Anker website they were running promo for Fathers Day. Buy 2 and get 15% off and buy 3 and 20% off. Clicked and 2 items discounted items from their list of items that were on their website for the special. I didnt get the discount so contacted Anker they saying promotion doesnt work on already discounted items. I explain to them I choose the items that were listed under the promotion. Also explained previously when they had similar promotions discounted items were given the multi items purchase discount. I want them to stop false advertising and more clarity on website regarding promotions.

    • Initial Complaint

      Date:06/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 15th, 2024 I purchased a Smart Drop S300 from Eufy (a subsidiary of Anker Innovations). The Order number is R010301605453S. I received it on May 20. 2024. During the assembling of the unit, I noticed that the front panel did not align with the mounting screws. After further study, I noticed that the front panel was bent around a half an inch, either during manufacture or during shipping. I contacted Eufy asking for a replacement front panel, and they said I needed to send them a copy of my receipt, the device serial number, along with a picture of the damage, and my name and address - all of which I sent back immediately. I waited and waited for them to respond, but they did not, so I contacted them (again) a second time with all the information that they requested. Still no response from them. This time I wrote back telling them that if they continued to ignore me, I would contact the Better Business Bureau. They finally admitted that they could not send out replacement parts, so I told them I needed a refund. Again they said they needed my name/address and a copy of the receipt, which I sent them back (a third time) immediately. They continued to ignore me, so I resent everything to them again (name/address/receipt). They still havent sent me my refund information. The ironic part about everything is that I sell Eufy products where I work. What should I tell a customer when they ask me Is ******************** any good? At this point, I just want my refund. If they want the defective unit they need to also to send me a return postage label for shipping.

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Eufy regarding a robovac I purchased from Amazon in June of last year, which is still under the 12-month warranty period as clearly stated on the products listing both at the time of purchase and currently.Upon encountering several malfunctions with the product, I contacted Eufy for a warranty claim. However, I was informed that the warranty period was only three months, contrary to the 12 months advertised on Amazon. This response was disappointing and unacceptable as it contradicts the terms advertised and upon which my purchase decision was based.I have attempted to resolve this matter directly with Eufy, providing detailed descriptions of the products issues and requesting either a replacement or a repair under the advertised warranty terms. Unfortunately, my efforts have been met with the response that the listing was in error, and only a three-month warranty applies.This experience not only undermines my consumer rights but also suggests a potential breach of advertising standards and warranty commitments. Therefore, I am seeking the BBBs assistance in resolving this issue. I wish for Eufy to honor the 12-month warranty as advertised, ensuring the product is either repaired or replaced accordingly or a refund be issued. Attached are copies of the purchase receipt, warranty terms as advertised, and correspondence with Eufy for your reference. Thank you for your attention to this matter. I look forward to your support in rectifying this situation.

    Anker Innovations is NOT a BBB Accredited Business.

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