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Business Profile

Dental Plans

Bright Now Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 90 year old, living in a nursing home. Due to my hard of hearing and English is my second language, I sometimes cannot hear or explain my situation very well.I paid Brightnow Dental office at *********************************************************, phone ************** to have my lower teeth extracted and install a lower denture, on Oct 4. They made the denture too large, too loose and would not fit into my lower gum. I have been returning to the office 2-3 times for correction but to no avail.It's going to be almost 2 months (from Oct 4 to today Nov30) since all my lower teeth extracted. I have not been eating or chewing probably due to missing lower teeth. It's been mostly soft/liquid foods (soup/cream) It is very difficult for me to make multiple trips to the office, since I rely solely on the van transportation provided by my nursing home. Would someone please be my advocate and help me speak to them regarding my lower denture situation.I need them to make new impression and order a new denture that will fit onto my lower gum. Please I have no one to turn for help.

    Business Response

    Date: 12/08/2022

    Hello,
    Regarding complaint ********, *****************, a representative from Bright Now Dental will reach out to the client.
    Thank you,

Bright Now Dental is NOT a BBB Accredited Business.

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