ComplaintsforLaplink Software Inc

• Initial Complaint

  01/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased "pcmover software" sold by the company based on companies advertising that stated the software would transfer the programs/applications to a new computer from my old computer. However, when i tried to transfer programs/applications to new computer, the main program/application I needed to be transferred did not transfer. i talked to support and was told that not all programs/applications would transfer, which is not what their advertisements stated. I feel a refund of my $33.12 is due me. *************************

  Business response

  01/19/2023

  We apologize for your experience with PCmover.

   

  This is in response is to your refund request for PCmover Ultimate. As our valued customer, we regret that you were having issues using our product and please know that it is in our best interest to keep your customer satisfaction.
  
  Please know that physical purchases need to be returned to our office with the form below. Please make sure to attach the printed proof of purchase for our accounting team to determine the exact amount for the refund.
  
  **********************************************************
  
  Laplink Software, Inc. 
  Attn: Returns  *********************************************************************** 98004
  
  
  Once we receive the product back, kindly allow our accounting team a week or so to have your refund check sent.
   
  Our sincerest apologies for any inconvenience you may have had. We appreciate your cooperation.
  
  All the best, 
  
  Laplink Customer Support

  Customer response

  01/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Date of transaction: 04/12/22 The amount of money you paid to the business: ***** what the business committed to provide; Software that will allow data transfer from one computer to another what the nature of the dispute is; That they are not disclosing accurately that the license is for 1 computer pair, that they are hiding the information under 2 supporting documents instead of posting it directly in site of the customer, expecting you to purchase another license instead of allowing a transfer to a new computer.whether or not the business has tried to resolve the problem: They told me to buy it again for the new computer account/order/tracking number: invoice number: BKD-***********; Reference number: *********; Serial Number: ******************** went searching for software to transfer domain users to a new computer, found this website: https://go.laplink.com/pcmover-express-50-off Talked with their chat and was told to purchase the pro leading me to this website: https://store.laplink.com/59/uurl-u949bmbuku No where on either of those websites or did the person in chat tell me that the license was only for 1 pair of computers. I installed it on my laptop to test it and only now found out that the license was used and that I need to buy another license for a new computer. They would not give me a 1 time switch, the offered a discount but that was actually double the price that I had already paid. The company is using scamming, deceitful and malicious tactics to trick customers into purchasing the software that will not be transferable to a new computer and force them to buy the software again.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered Laplink's PC Mover Professional software on ******. With my first attempt to use the software, it did literally nothing. Just froze. I went ahead and ordered the expensive file transfer cable. What arrives was a third-party alternative, NOT the cable they promised on Amazon. Fine. I accepted the cable, and would have been happy with that...if it worked. Laplink then claimed that I had successfully migrated my old computer, which couldn't be further from the truth. PCMover Professional NEVER worked, and when I informed them of this, they told me the software was for ONE USE! Something not at all clear on their website. That said, this one-time use b.s. is NOT why I requested a refund - I requested a refund because the software simply never worked. Period. The agent kept vanishing and refused to 100% commit to a refund. I have wasted enough time and energy on this scam of a company and their equally questionable software and hardware. I'm done. I want a FULL REFUND; nothing else will be satisfactory.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩