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Business Profile

Computer Software

SAP Concur

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of my complaint:-Representatives from SAP Concur repeatedly call our company "on behalf of ********************************* or on behalf of another name"-They have been frequently calling since mid 2023 -They will not leave a message they just say we will call back even after I tell them to remove us from their calling list -I have repeatedly told them to take us off their calling list, but they continue to call "on behalf of ...".-They will not stop calling our company.-today 01/09/2024 they called at 4:00pm on behalf of ********************************* asking for our business office Controller, -AGAIN I told the caller to remove us from their calling list for at least the 20th time they have called or I would report them to the BBB -today 01/09/2024 at 4:18pm the same voice called back on behalf of ********************************* asking for the business office Controller's assistant -AGAIN I told the caller to remove our company from their calling list -When the caller is asked what is needed, the response is vague and something like ********************************* wanted me to call. I ask what for and the caller has no answer and says they will just call back.- We just want them to STOP calling and respect our wishes!

    Customer Answer

    Date: 01/31/2024

    Thank you, BBB for your valued service in this avenue of communication, support, and recommendations. Although SAP Concur did not directly reach out to you, the BBB, or the company I work for, it appears that they may have stopped calling us. That was my goal. I have not received a call from them since I sent you the complaint earlier this month. Again, thank you for your service of intervention and recommendations for actions I may take should SAP Concur resume calling us.

    With gratitude,

    ****************

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were hoping to use this solution as they advertize it is working perfectly for our needs. When we signedt he contract we were never told that they start billing immediatley even when the sulution was not set up. Few month later they never fully set up the solution and we never get to use it. Never received any invoices, so did not know that silently piled the charges. So at this point we wasted time on something that never worked, and they try to get money for something never provided.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company needed help setting up our Single Sign on and followed their instructions to the letter. It does not work. I am working with ********************* and she was not able to get me the correct answers. I asked for her top technical person and they said they do not know how to help us . For a large company of Concur and SAP this is embarrassing as all others ADP, Bamboo are able to help.

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please Reference Invoice Number ************ We cancelled our monthly subscription with SAP Concur and received notification from them (via email) that we would only be charged through 02/13/23. However, not only did they charge ** a prorated amount for those 13 days; they also charged ** for the entire month. I have been trying to get our money back ever since then. This company's customer service is outsourced and absolutely horrible to deal with. The funds were automatically deducted from our bank account on 02/01/23 and 03/01/23 (respectively). We are due $844.98 and want our money back now.

    Business Response

    Date: 04/26/2023

    I apologize for the frustration you are experiencing, please know that we are reviewing this.

    Please give me time to connect up with my team and I will reach back out to you.

    Thank you

    Customer Answer

    Date: 04/26/2023

     
    Complaint: 19980083

    I am rejecting this response because: WE HAVE GIVEN YOU ENOUGH TIME AND WE WANT OUR MONEY BACK TODAY

    Sincerely,

    The Bruery

    Business Response

    Date: 05/01/2023

    I appreciate your need for timely resolution, and please know I am working to have this reviewed in a timely manner. 

    Customer Answer

    Date: 05/05/2023

     
    Complaint: 19980083

    I am rejecting this response because: They are just asking for more time.  This is not resolved yet.

    Sincerely,

    The Bruery

    Business Response

    Date: 05/10/2023

    I appreciate the time to review the situation, please note that a credit has been issued on the account pro-rated to the date of disconnect.

    Customer Answer

    Date: 05/11/2023

     
    Complaint: 19980083

    I am rejecting this response because: I very clearly explained that we were charged the prorated amount for February in addition to our regular monthly fee.  I need to know how much they refunded before I accept this resolution.

    Sincerely,

    *******************************

    Business Response

    Date: 05/15/2023

    It is regrettable that you are unsatisfied with the resolution, but we believe we have complied with our obligations and considered this matter closed.

  • Initial Complaint

    Date:01/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Concur expense tool I am required to use by my employer Honeywell has a software issue that is blocking me from filing an expense report. Because of this known issue, my expense report cannot be processed and reimbursement to my employer (Honeywell) corporate credit card cannot take place. This is damaging my credit worthiness. In addition, I will be forced to pay the amount due to the corporate credit card company.

    Business Response

    Date: 01/05/2023

    Thank you for your BBB submission, I will be ************* with the team here to investigate the matter.

SAP Concur is NOT a BBB Accredited Business.

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