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Business Profile

Computer Software Developers

Smartsheet.com, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Smartsheet.com, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smartsheet.com, Inc has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Jenny H

      Date: 11/06/2025

      I upgraded to a paid Pro plan. I cannot access my Workspace sheets anymore. All the help articles say that the paid Pro plan has customer support, but I cannot log in to the Support Portal to submit a ticket. I tried the ChatBot, but it cannot help. I submitted a question on the support community and my post disappeared. At this point, my subscription is useless. I have spoken highly of Smartsheet to my business colleagues for years. Not anymore. I am now an individual user and I cannot use the service. These are deceptive and fraudulent business practices.

    • Bryce T

      Date: 04/02/2025

      I signed up for their service for the company I work for. The software worked OK. I really do not have a lot of complaints about the product other than the pricing is very high. My problem happened when we went to renew. We received an email from the sales person at 9 pm on the last day to renew. The renewal included a 65% price increase. Within 3 minutes of receiving this renewal email we responded and said NO. This is too expensive and we wanted to talk about it. Over the next month we continued to push for a meeting with multiple emails. Stating we can not afford this service and do NOT want it. After one month the sales *** responded and got on a phone call with us. He said that we had passed the cancellation period but was sure we could cancel it. He had us contact the accounting department. We did. Filled out a very extensive form with the long email trail showing how we did not want the service. We never heard back from accounting. They continue to send us statements. Again, a different person from the company reached out to SmartSheet. We had a nice conversation with a customer service person and they again told us, it should be not problem and asked us to fill out the same form again. We documented all conversations with the sales team, customer service team and accounting team. Again we did not hear back and figured it was resolved. Fast forward 6 months: We receive an email from the accounting department stating we had a zero balance on our account. Almost immediately we received a statement from a collection agency with 20% more fees added on. After careful review with an attorney, we decided to pay for a service that we had cancelled. Did not want but knew that it would cost us more in legal fees to fight them. This company is not honest and fraudulent in their practicies. I also feel that they have an agreement with the collections agency in their fraudulent business practices. STAY AWAY from them.

    • peter h

      Date: 01/12/2024

      We tried this out, and it didn't work for us. I canceled my subscription and deleted my account months ahead of renewal anticipating this, but now we keep receiving threatening emails from an unmonitored AR account. This is unethical and harassing behavior consistent with the worst business practices, and if this is happening broadly, the company should be investigated for fraudulent billing practices. Find another vendor.

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