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Business Profile

Coding and Marking

Coding With Kids, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 10 year old daughter has been taking coding classes with Coding with Kids for over 2 years. We have enrolled her in several different coding classes. She has always excelled in class. On September 15, 2022 my daughter was meant to start her latest series of classes. The classes were once a week for 8 weeks. Unfortunately, she was ill and could not attend the first class. I notified the instructor the day of the class. Since it was less then 24 hours from her class date, I could not reschedule the class. Therefore, she began this series on September 22, 2022. During that 1 hour class, her instructor belittled her, made rude comments and insulted her. An adult in this position should never bully a child! After the class, my daughter was in tears. After over 2 years, she wanted to stop attending the classes and wanted to give up a class that she was passionate about. The only way to reach the company was by email. I quickly emailed them and explained that my daughter would no longer be attending the class due to the bullying by one of their employees. We have been emailing back and forth for several weeks now. Only this week was I given a phone number that they would call me from. I was told that I could not contact them and they would contact me. I have a very busy work schedule and tried to call them during my lunch. The phone number did not work. I emailed them and explained that I couldnt take a call later that day as I was working late. I asked for a refund. I thought that it was only fair for me to pay for the class that my daughter missed. I didnt think it was right for me to pay for the class where my daughter was bullied so bad that it brought her to tears. I also didnt think it was right for me to pay for the remaining classes. I requested a refund for those 7 classes. They keep having me jump through hoops and have me define bullying. I explained what happened several times and they still wont accept responsibility. Ive attached my last few payments.

Coding With Kids, LLC is NOT a BBB Accredited Business.

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