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Business Profile

Cell Phone Supplies

T-Mobile USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Reviews

This profile includes reviews for T-Mobile USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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T-Mobile USA, Inc. has 1001 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 3,757 Customer Reviews

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    Review Details

    • Jarett S

      Date: 08/02/2025

      Worst company in the world. **************** is horrible and to top it off they try to rip you off and overcharge you.

    • Karen J

      Date: 08/01/2025

      I ordered mobile and **************** from T-Mobile. The representative stated that my bill would be $100/month for mobile and ****************, which was stated to be "unlimited". When I got the equipment, I found out that the Internet was only the "lite" and my bill would be $120!!!! I immediately cancelled the order, sent back the equipment, received my refund..... Then..... I WAS CHARGED FOR THE SERVICE ANYWAY!!! I DON'T HAVE SERVICE WITH T-MOBILE!!!!! This is insane and it is not the first time I have had issues with their billing department.

    • Michelle T

      Date: 07/31/2025

      Terrible experience: cancelled after 1 day and have spent weeks trying to get my money back that they stole from my account. If I could give negative stars I would.

    • Kittie N

      Date: 07/31/2025

      I should be able to leave a Negative stars review for T Mobile internet. They keep automatically and without my permission putting me on paperless billing when I NEED a paper bill sent to me and the application will not allow me save my preferences. I've had customer service change it for me twice in the 3 months I have had their service. through the gateway I am unable to have my security cameras connect successfully nor my TV. The only things that connect are my cell phone and ipad air. My computers will not connect successfully with their gateway and i can connect almost anywhere(except my own home). A complete joke when it comes to tech support and customer care.

    • Elsie R

      Date: 07/31/2025

      T Mobile **************** via 611 the **** dont care Im taking my business elsewheresucks as soon as your is a day late they suspend your service and charge extra fee on top of what u own making it even harder to pay what is due

    • Clare L

      Date: 07/29/2025

      When I was switching providers they said on cancellation, my bill would be prorated. Well, it wasnt. Instead since I switched on day 2 of my billing cycle, I got charged the whole month. Had I known that a switch over is an automatic bill charge, I could have switched a few days earlier. Maybe its their scheme or just greed, either way, not good business.

    • Marc G

      Date: 07/28/2025

      Been robbed for cellspot that they gave me in 2015 because service in my house was bad and charged me a couple hundred dollars when I left. And they told me was no charge for it when they gave it to me it was part of there service.

    • Brian F

      Date: 07/28/2025

      Hi, I have only been with this place since June 9th. And I've had to call, in at least 30 2 correct my bill. I have been lied to at least eighty times with all different agents and supervisors They don't know how to tell the truth at T-Mobile. I don't know what's wrong with these people. But the truth is, not in their vocabulary, so I would not recommend anyone getting T-Mobile. Please stay away from this place

    • GILBERT H

      Date: 07/28/2025

      I called to speak to anyone ***** about paying off my zfold 6 and staying with my zfold 7. Since returning it would have me losing the money put into the zfold 6. That was my only question. The first ***** was of no help and told me it was impossible to do so and when I said I would be losing half the phone value (which is required to have paid off to upgrade), she didn't have an answer other than it's not possible. The manager **** ID number 4810 was the next to call me. Worse than the first *****. Wouldn't listen, spoke over me. When I asked him what he thought I wanted he stated "to get the zfold for FREE". Never, not once was I looking for anything for free. Tyen stated i had to pay 1300+ for the zfold 6. All this after being told F*** YOU by this manager. I have never been treated this way by a member of management. It is disgusting and people deserve to know about this guy. **** 4810 MANAGER WITH T-MOBILE!

    • Cyndee A

      Date: 07/27/2025

      We upgraded our internet to their new box. Big mistake. It doesn't work. I've been charged months for the old box with promises to send me the label to ship the old one back... and never sending it back. I have to constantly call and get the old like refunded... and to await a new label to be sent. This company is a scam. Don't trust their support representatives to do what they promise to do. NEVER switch to T-mobile internet or any of their services. It's c*** service. Their marketing about no dead zones is a JOKE! I refused to pay the charges for a device I didn't/wasnt using and wasn't able to return to t-moble the store... they say I HAVE to send it back with the label they are supposedly going to mail me.

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