Business ProfileforPacific Northwest Inspections Group LLC

6/23-call to Pacific Northwest Inspections Group (PNIG) 6/23 for inspection of the roof/attic, to identify issues and the adequacy of the current ventilation. This was a 2nd inspection for comparison. The company schedd for the 2nd inspection had to r/s due to COVID. I called PNIG to schedule an inspection sooner. Nature of inspection reqd explained. PNIG schedd for 6/25. I asked if they reqd any background informationPNIG stated it was not necessary and declined further information.6/25-reminded PNIG the specifics of the reqd inspection. ****************** spent < 15 minutes in the attic - the 1st inspector spent > **************************** the attic was very short for the reqd evaluation. He stated he did not require addl time. I noted to ****************** he had not mentioned issues the 1st inspector reported- 1)obstructed ridge vent, 2) inadequate ventilation documented w/pictures,measurements,calculations w/source documents, 3) roof issues including excessive debris, varied materials. He stated it would all be in his report. I paid $389. 6/30-call PNIG to req the report. They were unable to access the report-it was incomplete.7/01-Report received 7/01. It had minimal info, some areas blank. It lacked assessment and documentation of the issues reqd. Roof not assessed. Summary report blank. 7/05-discussed w/****************** areas inspection/report was lacking. After difficult conversation a refund was offered, to expect email w/details.7/07-recd email w/nondisclosure agreement (NDA). NDA read I would not receive a refund unless I signed the **** ****************** confirmed by telephone. He clarified I would be restricted from providing reviews/info about my experience to review platforms, social media, or regulatory agencies- State AGs Consumer Protection or BBB.7/13email to PNIG stating a refund was in order, I would not be coerced into signing **** Reqd PNIG provide a refund in full of pymt to them for services that were not provided. No response received.