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Business Profile

Artificial Intelligence

CrushOn.AI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,March 8th and 11th of this year I made in total a $366.63 purchase for an annual subscription to Crushon.AIs ********** of a few days ago, users were notified this subscription plan (the Deluxe plan) would be retiring, but users who already have the plan would retain their *****************, I was notified that I and everyone else who had a Deluxe membership would be losing benefits on 7/7/25 regardless of how much time they have remaining on their membership.This would mean I would be repaying for my subscription 8 months early which they are refusing to give users a refund ****** really like to see this company make some improvements for customers whove spent 100s of dollars on their service just to be ripped off. I want to either keep my benefits until expiration or receive a full refund.

    Business Response

    Date: 06/18/2025

    Please allow us to explain: the issue in question was caused by a misunderstanding

    due to unclear wording in our previous notification.

    Our original intent was to inform customers that the Deluxe Membership

    will be discontinued on July 7, 2025,

    meaning that new users will no longer be able to purchase it after that date.

     

    However, all

    existing Deluxe members will retain their benefits

    and will also be eligible for renewal. Unfortunately, the initial notification

    did not clearly convey this distinction, which may have caused confusion among some of our users.

     

    As soon as we realized the oversight, we immediately issued a follow-up

    email to all affected users with a corrected message. For your reference, please find a screenshot of that email below.

    We hope this clarification resolves any misunderstanding. Should you

    or the customer have any further questions or concerns, please do not hesitate to contact us again.

    Thank you for your time and understanding.

     

    Sincerely,

    CrushOn Al team

CrushOn.AI is NOT a BBB Accredited Business.

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