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Complaint Details
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Initial Complaint
02/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
All my clothes from Kohls are ** not 2XL so I shop in regular department yet. I also say I got this from my mom who was trading cash for it to buy for me so.. they the boots were expected to be as it reads wide calf boot but will not zip over my legs which as I suspect somewhere I could find ones that does so I would like a $154.00 refund as it was bought from kohls but is not theirs to refund runnable items smaller I will say I own four pairs of the same shoes from DSW that I love and bought before spending $65 x 4 on so I do have a preference for Propet plus my religion becomes because of a Prophet so Prophecy is my beginning thing as such Im not here to put you down but to gather your attention to the boot that wasnt as trusty as a leg size coming through if you would I only want a corporate check for the boots I cannot wearBusiness response
02/17/2023
The details of this transaction per the information provided show this is a transaction between the consumer and ******. Propt is the manufacturer but did not directly transact business with this person. The return and refund of the purchase would be made with ****** who is the retail seller of the item.
Thank you
Customer response
02/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Initial Complaint
12/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered two pairs of shoes from Propet. One pair was too large for husband and I returned it promptly using the same box and Propet prepaid return *** shipping label. Propet states received but still has not credited account.11/5/2022 Ordered shoes and received in one week; 11/17 sent back ******** shoes SKU M5503BR-X-13 thru ***; 12/2 I had not received refund so called ************, talked to Tesami ********. She said they were behind on their returns and wait another week. I sent a copy of the return document to ********************************************* 12/3 Sent another online email to their general account asking for assist, no response; 12/9 called again and got switched to ***** in accounting, said the Return # RMA0027858 had been applied and that she would do the credit and I'd see it in 1 to 2 business days.];12/17 - it has been 5 business days and still no credit. Each time I've called, I was met with excuses and being put on hold. It is not like I am cheating and claiming BOTH shoes I ordered in a return, I am claiming the ONE that I returned which is a legitamite return.I used Propet's return shipping label and handed it directly to *** personnel. It has been 5+ weeks since return. When calling, there are long hold times only to be given the run around. The employees are nice but they are just pushing the problem off and feels like there is NO intention to refund.The cost was $124.95 plus tax - I want this reimburse and credited to the credit card ending **** that I used when purchasing.I have never had a problem with a return being credited until working with Propet. This is very disappointing and unfair to purchasers when trying to return product which was too large. It was never worn or damaged in any way.Business response
01/26/2023
According to our records this transaction was credited on 1-4-2022 so this seems to have been resolved.
Thank you,
Propet Footwear
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The shoes that I purchased were defective in their design and build quality. I placed my foot into the right shoe and the leather uppers completely detached from the sole of the shoe. The shoes were only worn a few times.Business response
04/26/2022
Propet has a manufacturer's warranty for 6 months from the time of purchase for any defects.
It is unclear whether this consumer has contacted Propet to submit a warranty claim, but that would be the recommendation.
Thank you
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Contact Information
2415 W Valley Hwy N
Auburn, WA 98001-1625
Business hours
Today,7:30 AM - 4:00 PM
| MMonday | 7:30 AM - 4:00 PM |
|---|---|
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.