Complaints

This profile includes complaints for Bud Clary Auburn CDJR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bud Clary Auburn CDJR has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bud Clary Auburn CDJR

  2925 Auburn Way N Auburn, WA 98002

• 

  Bud Clary Auburn CDJR

  PO Box 127 Longview, WA 98632

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing a used vehicle on 6/8/25 we were sold multiple extended warranty contracts that we were not explained to about. Our finance person only shoved papers infront of us telling us to sign. After checking later on we noticed 2 papers did not even have my physical signature but a electronic signature I did not consent or even know about. One of the products was sold to us for $995 when it is listed on the contract as $399. When we asked our finance person about this, he stated he would cut us a check ready for pick up that following week. We called a week later asking if the check was ready and were told he no longer works there. We have now been getting the run around trying to figure out an update on our cancellation status and about this check for the past 2 weeks. With multiple calls and multiple emails. The finance manager who I spoke to was not of much help and threw us over to accounting to have it fixed but they have not even replied to me.

  Customer Answer

  Date: 07/05/2025

  Hello, I am following up in regard to the complaint filled below. 

   

  The dealership has provided us with a refund and this case can now be labeled as solved. Thank you for your help.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into *** ******, Hyundai of Auburn for a recall on a starter relay kit I just bought the car back in August only had it for a few months and a recall notice showed up I have the car looked at prior to buying it and everything checked out great after I took it to *** ******, Hyundai of Auburn. I noticed that my collision sensors were going haywire contacted them back immediately. They asked me if I can bring the car back in which I did and it sat there for three days and I picked it back up because they were too busy. Dropped it off again later on in January to assess the problem that was occurring and they couldnt replicate the same problem but there was another recall that they found out and decided to do it without contacting me or notify me that theyre even was another one. They just went ahead and did it and the day after I got a check engine light and I contacted them back the next day because they were closed and told them that I had a check engine light on and re-ran the code and it said emissions the same thing that they were messing with prior to my car going in for a starter relay kit a little bit of time has went by since I took my car back because theyre fighting with me on the work that they did on the car and as I just took my car back again last week they had my car for two days and they said they drove my car for 8 miles could not replicate the same code or problem that I having again after I picked up my car drove to work to next day and my car shut off on me again and its been the same thing thats been going on. I explained to them that I didnt evenhave my car back for 24 hours and it happens again and I have video footage of it.

  Business Response

  Date: 06/06/2025

  Correspondence regarding ******* ******** ongoing concerns following recall service performed on your 2015 Hyundai ******* at our dealership on November 29, 2024, at ******* miles.
  The work performed was part of a manufacturer-issued safety recall, which involved the installation of a starter relay kit and fuse kit, in full compliance with Hyundais published technical service guidelines. The recall was initiated due to potential starter damage in wet conditions. No issues were identified during service, and all work was confirmed as completed correctly.
  
  
  Customer-Reported Concerns and Follow-Up:
  You left multiple voicemails on January 2, 6, and 7, 2025, citing concerns regarding the vehicles heads-up display, parking sensors, and other operational anomalies. Our service team responded on January 8, 2025, advising you to return the vehicle for evaluation. You were informed that, should the concerns be determined unrelated to the recall, a diagnostic fee of $235.00 plus tax per concern would apply, with a signed acknowledgment required prior to any diagnostic work.
  You declined this offer and stated you would pursue legal counsel. Nevertheless, the vehicle was returned to our facility from January 17 to 19, 2025, during which:
  We verified the recall repair was completed correctly. We were unable to duplicate any of the reported concerns. A visual inspection revealed signs of physical damage to the rear bumper, including evidence of repaintingdamage that may directly contribute to the sensor malfunctions described.
  Records also indicated work had been performed on the vehicle by another repair facility.
  The vehicle remained on-site an additional two days due to a personal matter on your end, which we accommodated.
  
  
  Subsequent Incidents:
  On January 20, 2025, you reported a check engine light. You were again advised to bring the vehicle in for diagnostic evaluation under standard terms.
  On May 21, 2025, you returned the vehicle citing a shut-off concern. After an 8-mile road test, we were unable to duplicate the concern. You declined the opportunity to perform a ride-along with our service manager  ***** and subsequently canceled a scheduled quality control evaluation.
  
  
  Dealership Position:
  
  
  At this time, we find no basis to suggest that the recall service performed on November 29, 2024, caused or contributed to the issues you have reported. The following facts are clearly documented:
  
  
  All recall work was performed according to factory specifications.
  There is no technical evidence linking the service to any new vehicle malfunctions.
  The vehicle shows signs of unrelated physical damage, which may explain some reported sensor issues.
  You were given multiple opportunities to return for further evaluation under clear terms, which you either declined or canceled.
  
  
  We stand by the integrity of the work performed and our good-faith efforts to resolve your concerns. Should you wish to pursue further diagnostic services, we remain willing to assist. However, all future service will be conducted strictly under the terms previously communicated, including liability acknowledgment and applicable fees where concerns fall outside of manufacturer warranty or recall coverage.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the review I left for the business, but still very dissatisfied and still no resolution. Where do I begin, I wish I could give this place 0 stars. I inquired about a used ram. Was told to come in and look and test drive it. When I got there the vehicle was on a service lift. So I decided to look at a different vehicle. They couldnt find the keys for the other car, but said we could go out and look at it. Then someone from their staff locked us in the bullpen. Next day came back and test drove the initial vehicle we were interested in and decided to buy it. Got all done with making sure numbers were good, but then after waiting an hour and a half for the finance guy, we were told that he got sick and we would have to come back the next day to sign the paperwork. So came back in the next day, signed the paperwork and all was good.Three days later, after maybe 250 miles of driving (to and from work etc) the check engine light came on with multiple issues. So took it back to them. Got a call from a service guy basically stating that it was nothing that was there before and something I caused, which clearly it was not. Finally they agreed to take care of it. Had my truck for a week and half!!! After I got it back, the very next morning, the check engine light came back on. Same codes as before! Took it to an independent shop I trust and had them look at it. They found a cut hose that was clear as day!! How was this not caught!!! Also found a ton of mud underneath on components that they said they would clean off and didnt. When I called them about this, they stated they could unwind the deal and give me my old truck back, but I would have to pay $6000 for it. In total ended up back at the dealership 7 times. Just an absolutely horrid experience. Lies lies and more lies. DO NOT BUY OR HAVE YOUR VEHICLE SERVICED HERE!!

  Business Response

  Date: 05/27/2025

  Hello, we have been in contact with the customer several times to resolve the issue(s).  Unfortunately, we could not come to a resolution that was fitting for the customer.

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23335099
  
  I am rejecting this response because:
  
  The business claims that they have made several attempts to fix the complaint but this is 1000% inaccurate. The issue got so bad that the vehicle had to be sold and replaced by something else. The business had zero interest and zero intent to make things right. 
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/8/2025 Bud Clary Auburn posted their two Grand Wagoneer L vehicles for $88,741. I submitted the e-price request and was contacted by sales ***resentative, *****. ***** texted me that there had been a mishap with their online pricing. ***** shared that the price of the vehicle is actually more but they would give one of the two discounts for a total price of $94,995. I provided all information and pictures of my trade in vehicle which they agreed to $54,000. However, I shared that their pricing mishap is not the consumers fault and that I was contacted by them from my desire to secure the e-price through the website process. I shared that for the deal to be completed I would like Bud Clary to honor the $88,741 price they had posted on their website and the false advertising is not ok. ***** shared that it was a mishap and they could not offer the e-price. I was contacted by a manager the next day, ******* who shared that they are not a charity and could not honor the $88,741 and give me $54,000 for my trade in. I shared again the significant concern for the false advertising and shady business occurring. I was contacted the morning of 5/10/25 by another manager, ****** - new sales manager, who asked what was needed to get the deal done. I shared that we needed the $88,741 price honored and $54,000 trade which he agreed to and sent me signed internal use purchase order. Upon receiving that via email, ***** asked for me to complete the credit app to do the financing in house. I did and sent them all requested docs. Then they began to ignore me so I called for an update which is when I was told ****** needs the company *** to give an employee discount code from their mishap with no estimate for resolution of this. I went to the dealership on 5/11/2025 to attempt to put a deposit down or sign papers, ****** then said that he wont take the deposit because the vehicle is mine but he has to wait for the discount code or no deal. Highly do not recommend!!

  Business Response

  Date: 05/12/2025

  Hello, Thank you for reaching out.  We make every effort to work with our internet & website providers to ensure accuracy.  Sometimes the website provider will add rebates or discounts inaccurately.  When we find those errors we correct them immediately.  Here is the disclaimer on our website.

  *All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices shown above may vary from region to region, as will incentives, and are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle information. All specifications, prices and equipment are subject to change without notice. Prices and payments do not include tax, titles, tags, finance charges, documentation charges, emissions testing charges, or other fees required by law, vehicle sellers or lending organizations.
  Based on 2025 *** mileage estimates, reflecting new EPA fuel economy methods beginning with 2008 models. Use for comparison purposes only. Do not compare to models before 2008. Your actual mileage will vary depending on how you drive and maintain your vehicle.
  While every effort has been made to ensure display of accurate data, the vehicle listings within this website may not reflect all accurate vehicle items. Accessories and color may vary. All inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Vehicle Photos may not match exact vehicles. Please confirm vehicle price with Dealership. See Dealership for details.
  Pricing provided may vary significantly between website and dealer as a result of supply chain constraints. Pricing shown is non-binding and does not constitute an offer. Contact your dealer for updated vehicle pricing.
  Max payload/towing estimate ratings shown. Additional options, equipment, passengers, and cargo weight may affect payload/towing weights. See dealer for details.

   

  We are working with Stellantis to see if we can get an extra incentive on this vehicle for the customer.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23316406
  
  I am rejecting this response because: I have the purchase order sheet that Bud Clary was going to honor the mishap price of the $88,741 and give me the $54,000 for my trade. Bud Clary asked me to complete the credit app and said they were starting the paperwork. Come to find out that Bud Clary ran my credit and had no intent of completing paperwork until they get a discount code from a representative. Bud Clary said if they do not get the code then they dont have a deal despite agreeing to the price, trade value AND a hard inquiry on my credit. That is a huge inconvenience and very misleading, shady business! 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 05/21/2025

  We are sorry that you are rejecting our response.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started January 22, 2025 when we drove the car, a 2013 Dodge *******, to the Bud Clary Auburn Dodge Dealership to have the service department look at the engine after I made an appointment with the service department. We have not paid money to the dealership at this time.The business committed to have a technician look at the engine and communicate to us what was wrong, give us an estimate, and we would decide about repairs. When we bought the vehicle we purchased a full warranty on the vehicle so when told we might need to get a new engine we asked what portion of the repair situation would be applied to the warranty. As of April 15, 2025 we have not received information on what is actually wrong with the vehicle, an estimate and/or warranty information. The dispute is getting the information on what is needing repaired, warranty portion, price of repair, or an estimated completion date to get our car repaired and returned to us.The business has not been proactive in providing information, providing updates, providing service, providing assistance, providing ***********, NO, the business has not tried to resolve the problem to date.

  Business Response

  Date: 04/17/2025

  Good afternoon,

  We are currently working on getting **** Cinnamon vehicle claim approved through ****************** contract.  We have been submitting the paperwork they need to authorize repairs.  I apologize that the process is taking long but we need authorization from the company before we proceed to repair.  We will do a better job of communicating what is going on and the status of the vehicle. 

   

  Thank you,

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23209629
  
  I am rejecting this response because:

      I have not heard from Bud Clary with ANY information other than that they are working on the warranty issue.  I have heard this for several months now.  This is not a good enough answer to the issue.  Just saying Bud Clary is going to communicate better with me, also DOES NOT satisfy this issue.  

       To satisfy this issue, I need to know what is wrong with the car and the estimated date of repair.  To date, I do not have ANY of this information.  Thank you for understanding my complaint!

       Please keep this ticket open until I hear REAL information from Bud Clary about the repairs on the 2013 Dodge Durango.

  
  
  Sincerely,
  
  ***** And **** Cinnamon

  Business Response

  Date: 04/29/2025

  The cam and lifters need to be replaced in the engine.  The parts are on order, and we are waiting for the cam.  We have an eta of the cam being on 5/8/2025 then we will get the vehicle in, and it will take about 5 days to finish.  We are shooting to have it completed by 5/16

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23209629
  
  I am rejecting this response because:

  I greatly appreciate the information and time stated for completion.

  But with the track record of not fulfilling anything to date, I would greatly appreciate keeping this request open until BudClary DOES finish the job and I have received the 2013 Dodge Durango fixed and in my possession. 
  
  Sincerely,
  
  ***** And **** Cinnamon

  Customer Answer

  Date: 05/19/2025

  . Bud Clary HAS NOT called, texted or emailed me. The ONLY communication I had was the answer back to the BBB on April 29. At this time, Bud Clary stated they thought the car would be done on May 16. It is now after work hours on MAY 19th and I DO NOT HAVE ANY COMMUNICATION FROM BUD CLARY. Please BBB help me to get my car properly repaired and back to me. 

  Business Response

  Date: 05/21/2025

  We have communicated with **** through text and through phone.  We have here vehicle in the shop and looking for completion by 5/22/25.  The repairs are covered under her chrysler service contact.

   

  Customer Answer

  Date: 05/23/2025

   
  Better Business Bureau:

  On May 22, 2025 I have FINALLY received the 2013 Dodge Durango back and repaired.  I appreciate the BBB's help - as I do think it helped BUD CLARY finish the job.

  Thank  you!

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And **** Cinnamon

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 1000 for a repair, car broke again less than a week later, have spent the last month trying to get someone to contact me from the dealership, I've contacted them at least 8 times

  Business Response

  Date: 04/01/2025

  Hello:

  We have the customer's car being towed back to our dealership today.

  We will diagnose once the vehicle arrives.

  We apologize for any delays.

  Thank you,

  *** ***

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my van off at the dealership on 12/31 for a recall fix. They were not able to complete the recall fix due to the battery not charging. I was told that the fix may take a few days. On 1/8 I reached out to check in on progress. I was told they are working with Chrysler for a fix. Called and texted twice on each day on 1/23, 1/24, and 1/25. There was no answer, I left messages requesting a call back, no response. On 1/25 I went to the dealership and spoke to a maintenance person who said they have been trying to fix car but to no avail. I asked about a loaner and he said they don't have any. I asked for my car back but he refused due to fire hazard of recall. Called and texted again on 2/7 and 2/8 no response. Called *** on 2/10 but was told this is a dealership issue not a Chrysler issue. Then I called the main desk line at the dealership (not maintenance) requesting an update/help getting a vehicle. Was able to get a text from maintenance that they are waiting on a part and would give me an eta, no eta was given. Called and texted again on 2/18 for an update and again no response.

  Business Response

  Date: 02/19/2025

  Special order part was received and installed today allowing us to perform the software update to complete the recall. ****** reached out to the customer and informed them the software update will take several hours to complete and the vehicle will be ready for pickup tomorrow 02.20.2025

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22958720
  
  I am rejecting this response because:

  I was told my car would be ready on 2/20. The update took longer than expected. I was then told my car would be ready on 2/21 and someone would contact me. No one contacted me and I called twice on 2/21 and texted, no response. I went to dealership to pick up my van on 2/21. I was it will not be ready until Monday 2/24. The goal post seems to be continually changing and communication is not happening unless I reach out and still there are times no one gets back to me. 
  
  Sincerely,
  
  *********** ********

  Customer Answer

  Date: 03/03/2025

  My case has been resolved and have gotten my vehicle back. 

   

  Thank you for your assistance. 

  Business Response

  Date: 03/03/2025

  Good afternoon,

  We apologize that the completion date was pushed back.  Our team was working on the factory recall with Stellantis.  Customer picked up their 2017 Pacifica on 2/24/2025.

  Again, we are deeply sorry for the inconvenience and delays.

  Thank you,

  *** ***

  General Manager

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/24 I went to Bud Clary in Auburn to test drive a ****** I had seen on their website. They had just received the car as a trade-in and was not cleaned yet but allowed me to test drive it and I made the decision to purchase it. As it wasn't fixed up yet, they said it would be ready for pick up on 11/27 but being the day before Thanksgiving, I didn't have time to pick it up until 11/29. We filled out paperwork and drive it home (about 20 miles) The next morning 11/30, I drove it 6 miles to the store and mid-drive all the warning lights came on in the car. I went into the store and came back to restart and all the lights came on again. I texted and called my *** at Bud Clary and brought the car back immediately. They gave me a loaner car but I couldn't get a timeline from them, nor one person to be the one to give me updates. I would text for an update, get a response saying they'll find out and then nothing. I was called on 12/23 saying they fixed the initial problem but needed to ***lace a seat because of an airbag problem but the work was approved and they would let me know the timeline. I never received any timeline and when I texted the service line on 1/2/2025 they said they hadn't received approval for the ***airs. I continued to call the sales office only to get voicemails - I left 3 with no response. I finally spoke to *** the sales manager who said they would get back to me - he never did. I called again and spoke with someone named ******* who said ***airs were approved but the part is on backorder. I asked him for a timeline of when I might have the car, he said he would find out right away and never responded. I texted the service line on 2/4/25 because the loan provider is requiring me to up my insurance coverage and my insurance wants me to take photos of the car - which I can't do because I don't have the car. I asked the service folks to take photos and as of 2/5/25 have no response. I wrote an email to the sales manager on 2/10 for an update

  Business Response

  Date: 02/24/2025

  Hello:

   

  The customer's seat is on back order from Subaru.  ****** juts notified us today that the seat should be coming in March.  We will keep the customer posted.  We will also try to take pictures of the car for the customer form them to provide their insurance company.

  Thank you,

  *** ***

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to bud clary to have a shifter replaced it took over a mounth for the shop to complete the job..my worse experance ever. i will never recommend my family ro friends to go ******** center shift console was cracked . I spoke with ****** ****** and was told that she would help me with a replacement that has not happen.

  Business Response

  Date: 02/07/2025

  Hello:

  We have resolved this issue with our customer.

  We will be processing a refund on Monday, 2/10/2025, for the amount of $333.66.

  We will also be replacing the shift lever trim piece that was damaged to the customer's vehicle.

  Thank you,

  *** ***

  General Manager

  Bud Clary Auburn CDJR/Hyundai

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with my 2019 Hyundai Elantra. I took my car to Bud Clary in Auburn on 1/23/25 where I purchased my car. I have a warranty with the vehicle and an extended warranty. I have contacted the company Kornerstone three times regarding issues with my vehicle. They informed me today that a claim has not been initiated and that the dealership will heed to contact them to get a claim started. In the meantime, I am in a very expensive rental car. I have to take it back today. I informed the dealership that I will be there today to pick my car up. I would like reimbursement for the rental car and a loaner car available while they fix the clutch in my vehicle. They have told me that they will need my car for five business days.

  Business Response

  Date: 01/28/2025

  We were able to secure factory powertrain warranty coverage through Hyundai for the repair, which is why a claim was not submitted to the *********** extended warranty. The parts were ordered last week, and we informed the guest of an estimated arrival time of five business days. Once warranty coverage was confirmed with Hyundai, the guest was able to return the rental car and pick up a complimentary service loaner yesterday at no charge. ***** has advised the guest to bring us the rental receipt so we can process reimbursement after the repairs are completed, allowing us to submit the claim for payment. Payment for the rental car will be at Hyundai's discretion once invoice and repair order are reviewed by Hyundai warranty dept. 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 03/04/2025

  I made a previous complaint about Bud Clary Hyundai regarding my 2019 Hyundai Elantra. The final response from the company stated that I would receive a reimbursement for the rental car that I paid for while my car was being fixed. I have submitted the documentation and called the phone number that **** sent me. I have not received a response from the company or Hyundai regarding being reimbursed. I would like someone to follow up from Bud Clary and get this issue resolved as soon as possible. I am unable to pull up the previous responses from Bud Clary to include in this complaint. Is it possible to send the transcript to me? Thank you in advance for your time and consideration regarding this issue. I look forward to resolving this issue. Thank you, ***** *******

  Desired Resolution:

  Refund