We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

Blossom Solar LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spring of 2019 I had nine solar panels sold to me and installed on my roof. I had no roof issues prior. The points of attachment were done poorly and has resulted in roof leaks that have caused water damage and mold in my attic and beyond, as well as leaking water manifesting in my garage (and potentially other moisture damage within my walls and ceilings).I have been in contact with Blossom Solar many times, they have come out and inspected both my attic and their workmanship. They claim my attic was moldy prior (not the case and how would they know) and that the panel installation looks fine and that it MUST be my roof itself. I had a roofing company inspect the **** / solar install and they found issues. Blossom removed some of the panels for me so my roofer could see underneath them and investigate further. He made repairs and I paid him for his work. I still have leaks the problem is getting worse and continues. I am a single home owner was a less than average ONE income and cannot even afford to have yet more contractors come do any repairs or anything and Blossom has not returned my most recent communication on this matter. The last time I heard from them they said they were considering next steps and would get back to me (July 25th, 2023). This is a health issue and an issue with deterioration of my home.I don't know what next steps to take. I have a contractor coming next week to ***** the damage and help me to understand what the issues are and what needs to be done to fix them and then clean up the mess. This issue has caused me mental, emotional and physical issues.The sales broker was Nation Wide Solar Pros, install was Blossom Solar Sale was financed (and is paid off now) for a total of $11,655 I have documentation (and can get more) from contractors who have inspected the roof and done roof repairs (which I have paid for), photos of damage, photos of leaking, photos of workmanship, invoices, etc. - too much to upload with your form here

    Business Response

    Date: 02/09/2024

    Response:

    Blossom responded to and investigated **************** reported roof leaks in 1-2 weeks. Blossom inspected the roof and attic area and made small repairs to Blossom penetration points at that point. Upon roof inspection it was clear there were additional leak points outside of where Blossom had completed their installation. Following investigation by **************** roofer, it was determined that some shingle repair was required under the solar panels. Blossom removed and reinstalled the solar panels requested to be removed. Blossom notified ************** we could replace all solar penetration points, but that the integrity of the roof was a concern and that Blossom believed roof leaks would continue.

    Following this repair there were several emails exchanged between ************** and Blossom covering the roof that continued to leak from an undetermined point and reconnecting **************** solar monitoring hardware to Wi-Fi. Blossom apologizes for the delay and lapse of response to July and November exchanges. 

    Blossom stands by our workmanship and would like to offer to pay the bill from 2023 from Hillside Roofing of $1,047.38. Additionally Blossom would like to continue to work with the homeowner as additional inspections are completed in 2024.

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Blossom Solar LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.