Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

CarStars Auto Sales has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CarStars Auto Sales

      621 W Heron St Aberdeen, WA 98520-6033

    • CarStars Auto Sales

      8500 OLD HWY 99 SE Olympia, WA 98501

    Business ProfileforCarStars Auto Sales

    Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    CarStars Auto Sales has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CarStars Auto Sales

        621 W Heron St Aberdeen, WA 98520-6033

      • CarStars Auto Sales

        8500 OLD HWY 99 SE Olympia, WA 98501

      Location of This Business
      621 W Heron St, Aberdeen, WA 98520-6033
      BBB File Opened:
      1/18/2021
      Years in Business:
      7
      Business Started:
      5/16/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. John Paine
      Contact Information

      Principal

      • Mr. John Paine

      Customer Contact

      • Mr. John Paine

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/21/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      I purchased a 2012 Chrysler ******************************** ******** of off ***************** on 03/29/2022. I have had multiple issues with my vehicle since the day I purchased it. When I purchased the vehicle I asked if there was any issues with it and they stated no its a grest car! Which was a lie to make a sale off of me. They legally have to let me know any issues they have experienced or the pervious owner had and I got told nothing. I did take my car in the next day to have it checked out for the transmission and they said everything was perfectly fine, although I was experiencing hard shifts between 3rd and 4th gear. They charged me $100 for diagnostics and my vehicle was only in the shop for about 45 minuets give or take. While I was also there, I mentioned that I can smell my exhaust in my vehicle when I turn it on in the mornings, they also said this was normal. Which it is not. My car has issues shifting from 3rd to 4th gear and they also stated that is normal and it is a Chrysler just how they drive. I ended up taking it back when a different manager was there and he did see that my car was experiencing the same issues that I described with my vehicle at this point. Along with transmission issues, the key that I received from the dealership was bent and I expressed concern about this when I purchased my vehicle and they told me I could pay $75.00 out of pocket to replace the key. After that I had issues with my car not wanting to turn on with my key, and I let the dealership know that I need a replacement key and they did give that to me, and I did complain about the $100 charge but they did give that back to me. 3 weeks ago, I was driving my car and my car just shut off on me in traffic and I called both locations (******** and Aberdeen) and they told me to use my warranty and to deal with it that way, and there is nothing they could do for me since I did already purchase my vehicle. My headlights started smoking when trying to replace them.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.