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Business Profile

Orthodontist

Champlain Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

This profile includes complaints for Champlain Orthodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Champlain Orthodontics has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was receiving care from this business several years ago, I paid for a night guard for my teeth. At the time I was given a verbal promise by the owner of the practice that I would be able to come in to have the night guard adjusted (quick procedure) whenever I needed it in the future for free. It had been almost 2 years since I had had it adjusted, so I returned to have my night guard adjusted after having some fillings at the dentist. When I arrived to have the adjustment done, I was ushered into the chair and spent approximately 4 minutes total waiting on the orthodontist and then spoke to her for 1 minute. She took a pair of pliers and bent the small wire 1 millimeter, then said I really didn't need an adjustment. I thought, "great the shape of my teeth did not change enough to affect the fit of my night guard, I'm ready to leave." When I went to check out of the office the receptionist informed me that there would be a $100 charge for the visit. I was not made aware of this charge ahead of time. When I tried to explain the agreement I had with the owner of the business, they informed me that he had sold the practice (I have never received a notice of change of practice) so they would now be charging me. When I asked if I could have insurance cover this, they said no. This is a very shady way to scam money out of patients. Any one with common sense should know that 2 minutes with the orthodontist should not cost $100. I was expecting, at worst, a $30 copay. I had hoped that the employees of Champlain Orthodontics would have some basic human decency to inform their patients before they are forced to pay $100 for something that they don't need or is not worth it. My complaint is threefold; 1.) I did not receive a change of practice notice, 2.) I was not allowed to leave the premises without paying the $100, and 3.) I feel that I was scammed out of my $100 because I was not properly informed of the charge ahead of time.

      Customer Answer

      Date: 07/11/2025

      I have not heard from the business in response to my complaint.

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