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Business Profile

Clothing

ASMDSS Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a single hoodie on December 16th. The website said it would ship in 3-5 business days. I received an order number but no tracking number. I reached out after a month of waiting and they said the order should be ready Feb 21! I asked to cancel the order because I was expecting to wait 3-5 days for production not 3-5 months. They said they would give me store credit but I want my money back in my account, as I no longer wish to support a business that uses deceptive readiness information. The website still says 3-5 days for production and 2-5 days for shipping for this product.

  • Initial Complaint

    Date:12/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book from this website on 11/5/24 and then I had to email them on 11/17 because I never received an order number and to ask where my book was I was told it was with the author for signature. I have emailed 2 additional times with no response

  • Initial Complaint

    Date:07/07/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered July 4th specific TShirts on June 17th. I received an order acknowledgement email on June 17th On June 29th, I sent an email stating that if these were not going to be received before July 3rd, to please cancel the order and refund my money.They send an email response saying it would ship soon July 2nd and email arrives with tracking info showing July 8th I send email asking how I get a refund They send email stating "At this stage, we can no longer issue a refund since we have fulfilled and shipped your order. Our production time may range from 5 to 7 business days from the time the order was placed.We use the standard shipping method of 3-5 business days from the day the item was released from production. This information is available on our website:************************************* "I reply, "I sent the request to cancel before this was shipped. This order was placed on June 17th. 7 business days puts that at June 25th. 5 days shipping puts it at July 2nd."They do not respond. I ask to have it escalated; they do not respond. This leads me to BBB.

    Business Response

    Date: 07/08/2024

    Hi, 

     

    Kindly send us an email at **********************************

     

     

    - ASMDSS

    Customer Answer

    Date: 07/09/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

    Business Response

    Date: 07/16/2024

    Hi,

     

    Kindly send us an email at **********************************.

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I sent them an email as instructed.  They have not replied.  I am attaching a screenshot of the email sent.  They have not replied at all.   This has the appearance of a stall tactic.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought your t-shirt that said EVERYTHING HURTS,in black, in 2XL, several weeks ago. I didnt get it but got an email to rate the product. Evidently you folks think it was delivered

    Business Response

    Date: 06/14/2024

    Hi, 

    Kindly send us an email at **********************************.

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered a shirt from ASMDSS (order# ASMDSS447767) When I changed the shirt color during ordering it must have defaulted to the small size, even though I changed the size to 3XL. I did not see that the size had changed back to the small size. When I received my order and noticed it was a small, I contacted the company about a refund/exchange. They inform me their refund policy does not allow for refunds or exchanges. I explained in my response to their email that I don't feel I should have to pay for a shirt that I cannot use because the wrong size was accidentally entered on my order. I've since ordered another shirt from the same company in the right size and I simply want a refund for the shirt that I cannot use. I am even willing to send the shirt back to them but they do not want to return it.

    Business Response

    Date: 05/11/2024

    Hi, kindly send us an email at **********************************

    Customer Answer

    Date: 05/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *********************************

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to order a shirt but changed my mind. Sadly, my dog then started licking my phone while I was handing something else and it ordered the shirt. I cancelled the order the company agreed to cancel it. Then they shipped it anyways. Then Withdrew the offer to cancel/refund. Then actually taunted me about the order and how I should be careful ordering things. Sadly this has gone back and forth with no resolution. I received a defective shirt where the printing was literally falling off the shirt. The print was of very poor quality. It was supposed to be a premium shirt. The shirt is 100% cotton but has poor stitching and feels very basic and cheap.

    Business Response

    Date: 04/08/2024

    Hi,

     

    Kindly send us an email at **********************************.

     

     

    - ASMDSS

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweater from this business on 12/01/2023. It is now Januray 10 **** and I have yet to receive my item. I emailed the company on 12/18/23 requesting refund as product would not arrive before holidays or within the 2 week time frame advertised when ordering. They told me it would be shipped soon and could not be canceled as it was in the production stage. As of January 10 **** it has still yet to ship and I have not received any updates from the business. I seek a refund of my ***** and to move on from this business without any future purchases being made.

    Business Response

    Date: 01/12/2024

    Hi,

    Please send us an email at **********************************.

    Thanks!

     

    - ASMDSS

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    I have sent emails asking for updates and received no response. I will say it here again that I would like a refund for an $60 item I'm probably not going to receive for months. 

     

    Business Response

    Date: 01/16/2024

    Hi,

    We see that you have filed a chargeback, kindly retract so we can go to the next step.

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this book and never received it. Seller info Wylde Caddy LLC Invoice ID #****************************** Purchase details ASMDSS - The Book (Signed Copy)$27.99 Shipping $9.99 Total $37.98 Ordered December 15, 2023

    Business Response

    Date: 12/26/2023

    Hi,

     

    Please send us an email at **********************************.

     

    - ASMDSS

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This sweatshirt is not the one on his website. It is a cheap 50/50 cotton/poly blend, not 100% cotton. Doesn't look at all like the one in the listing. Two voicemails were left to address the issue. I never received a reply. Only after disputing the charge with my credit card company, I receive an email from him 6 weeks later. He told me he would send a replacement. I said no and to refund my money. He said they don't refund due to defective or damaged material. I said neither applies to this situation. I received the wrong hoodie. He is trying to bully me into accepting a replacement. He shouldn't be allowed to sell to anybody ever again. Refund my money!!!

    Business Response

    Date: 11/22/2023

    Hi,

     

    Please send us an email at **********************************.

     

     

    Thanks!

    Customer Answer

    Date: 11/22/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ******

     

     

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 shirts from them, 2 tshirts were delivered. Tracked through shop app. Order says partially delivered with no updated tracking on Button up shirt. I've emailed them multiple times with no response!! Bad business with no communication to someone who spent good $$ for 3 shirts.

    Business Response

    Date: 06/06/2023

    Hi,

     

    Kindly send us an email at **********************************.

     

    - ASMDSS

ASMDSS Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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