Business ProfileforAnchorage Inn

We booked two weeks at this hotel through a travel agent and paid well over $200 per night, prepaid for the entire stay. When we arrived the place was in very poor condition. The place appeared to be a place for homeless people to stay. However, we could accept all of this, but what crossed the line was people smoking crack-cocaine on the property outside of our rooms. They were eyeing our truck and we felt very unsafe. I contacted the travel agency and they apologized and said they would try to cancel our reservation and get the money back for the remainder of the stay. I also called the hotel and spoke to someone. I explained what happened and he apologized and asked me not to mention the crack smoking to the travel agent. He did not seem surprised that people were smoking crack on the property. In the end, I was informed that the Anchorage Inn refused to cancel our reservation and our options were to stay there or pay the entire two weeks whether staying there or not. I called the hotel multiple times, emailed, and emailed the owner of record. No one answered the phone or responded to any email I sent. We had a legitimate reason for wanting to cancel. The hotel cost over $200 a night. I would expect at the price to feel safe and not have anyone committing crimes on the property. We did not stay there beyond the first night, and called all the right people to explain the situation. We cannot understand why the Anchorage Inn insisted on keeping our money and completely ignoring us, even when it was clearly an unsafe and legally questionable situation. We are very disappointed and feel the BBB should know and the Anchorage Inn should have an opportunity to make things right.