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Business Profile

Colleges and Universities

Champlain College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started class 1/8/2024. I was unable to complete the first weeks assignments due to mental health issues. I was visiting family for my aunt as she has stage 4 cancer. The last day I participated in the class was 1/13/2024. 1/15/2024 was a holiday and was not able to call the school. On 1/16/2024 I called in the morning to drop from the courses as it was just not the right time. They were unable to get ahold of ***************************. I was asked to leave a message. I left a voice message and I wrote an email to her that I would like to drop from the program. I called back because I had not heard from ****************, the person I spoke to told me that its ok they know I wanted out of the program and would back date the paper work to show that. I did not hear from **************** until 1/19/2024. I filled the paperwork immediately. Then on Monday 1/22/24 I was informed that I would on get 50% of my tuition back. This seems like a dirty trick. I tried to drop put the first week which would entitle me to 90% return of my tuition. However, since she waited until Friday, and I put that my last date was 1/13/24, it was not honored as be leaving in the first week. They told me I signed the paperwork on the 19th and owe 50% to them. This is an error on the Colleges part as I tried to quit in the first week. It was on the weekend I realized is was too much and could not contact them until 1/16/2024.

Champlain College is NOT a BBB Accredited Business.

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