Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my 2016 Jeep in April 2025 to have the lifters and rockers replaced, as there was a classic ticking noise. As of this writing, it is still there.*** was the mechanic who worked on it, and he had said he does not do much mechanical work anymore. I was told by one of the staff members that *** probably should have another mechanic do the repairs, but that the other mechanic (their top guy, who I believe is good) would be keeping an eye on the situation.The repairs were delayed several days as he needed to order parts. I finally brought the vehicle in, and it then took longer than I was told, as *** needed to order additional parts and tools that were not part of the initial repairs. I went in in the middle of the repairs, and saw the Jeep. The front timing cover was off (not part of the normal repair protocol), there was oil everywhere, sand/cat litter all over the running boards and around the engine, and there appeared to be debris in the engine. *** assured me that everything was going fine, and the engine actually looked remarkably good inside, with no scorring of components, engine internals looked clean and good, etc... ). *** also told me it was taking him longer than expected, and that he had spent the better part of the weekend reviewing ******* videos to learn how to do the repairs.When I picked the vehicle up several days later, there was a new sound, that had not been present. *** was unable to figure out the new noise, and I drove the vehicle less than 3 miles, it shut down, went into limp mode, made horrible grinding noises, and was pouring oil out of the bottom of the engine. I took video of this.The owner, ***, has taken over a month to respond to emails, and has refused to make this right. I have filed a complaint with the *****************************************************.

  Customer Answer

  Date: 09/03/2025

  I have not heard from the business in response to my complaint. 

  Business Response

  Date: 09/10/2025

   

  I am ** ****** **** and am Counsel for *** ******* d/b/a All-Service Citgo.  I have attached a response by *** directed to the **************************** of the ***********************. Mr. ****** is a private investigator out of **********. He is not the owner of the **** in question, and has only apparent authority to request repairs on the Jeep.. The Jeep is not currently registered, the last registration was 2 years ago in the State of ***************  By admission ****** unlawfully drove the Jeep to VT from *******. ****** also visited a different auto repair business who diagnosed the issue, telling ****** the Jeep needed a new engine and declined any further work on the Jeep. ****** then brought the Jeep to All-Service. Repairs were made on the upper level of the engine. Further investigation which involved certified Jeep mechanics revealed that particular type installed in several **** models has had the same issue. The low oil pressure is a classic indicator of the problem that lies deep inside the engine involving the pistons and connecting rods. *** ******* relayed this to ******. ****** then accused All-Service of causing the problem and began a series of aggressive demands with ***. The demands centered around a new engine purchase and installation. This involves a large amount of time and money. As well ****** has not paid All-Service for the work performed. 

  At this point *** contacted me for legal advice. After learning the facts, I advised *** to not perform any additional work on the Jeep and to stop communicating with ******. ****** had previously admonished *** not to involve lawyers or the police. After I contacted the local police to determine ownership of the Jeep, an officer contacted ****** who became engaged and began to post negative reviews on ****** and Yelp both with highly selective facts and exaggerations. He contacted the ***** **************************** and BBB.  ******** attempt to bully *** into a replacement engine failed and he began to lash out. 

  I responded to ****** advising him to file a civil suit. I further advised that since he has not paid for the repairs, All-Service has a lien on the Jeep and it will not be released until payment in full is tendered. All-Service has supplemental documentation to support ***** position.

  Customer Answer

  Date: 09/11/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****