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  TheoTrade, LLC

  PO Box 24790 Christiansted, VI 00824-0790

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  Theotrade

  16427 N Scottsdale Rd Ste 410 Scottsdale, AZ 85254

Review Details

• Review fromDan S

  Date: 02/12/2025

  1 star
  Terrible Experience with The Quant Guy and TheoTrade - Do Not Waste Your Money!I have had a really frustrating experience with The Quant Guy and TheoTrade, and Im sharing this so others don't make the same mistake.1. Constantly ***************** Without Notice Over the course of just three months, the service offerings have changed 3 or 4 times without any prior notice to existing customers. Each change has resulted in a significant reduction in the quality and functionality of their products. Ive gone from having full access to a well-designed app to dealing with a basic web page with limited functionality. To make matters worse, when access to paid content changes, you have to contact their support team to fix thingscompletely unprofessional.2. SPAM Emails Everywhere The TheoTrade service sends 4 SPAM emails per day. The worst part is that they use the same email address for both trading alerts (which youre paying for) and these unsolicited emails. There is no way to stop the constant SPAM unless you unsubscribe from all emails, which means youll miss out on the alerts you actually paid for. Its absolutely infuriating.3. Unhelpful Support Team I had to open multiple support tickets because of ongoing issues, and the responses were rarely helpful. The support team seems more interested in closing out tickets than actually helping customers solve their problems. They place the responsibility on the customer, rather than taking ownership of the issues.Additionally, do NOT trust their "lifetime money-back guarantee." I opened a ticket to request it, provided a screenshot of the guarantee from their webpage, and they still claimed it was only valid for 90 days. Shortly after, they updated their website and policysurprise, surprise!If you want to pay for a service that continually gets worse and worse, then by all means, go ahead and work with these guys. Otherwise, save your time and money, and find a more reliable, customer-focused service.

  TheoTrade, LLC

  Date: 04/21/2025

  ***,

  Thank you for taking the time to share your feedback. Im genuinely sorry to hear about your frustration, and while I want to clarify a few key points, I also want to acknowledge your experience and ensure your concerns are addressed.

  First, we want to be clear that TheoTrade has never advertised or offered a lifetime, money-back guarantee. Our refund policy has always been a 90-day money-back guarantee, which we believe is one of the most generous and transparent in the industry. That said, even after that window closes, we go above and beyond to help clients find a service or resource within our offerings that better suits their needs.

  Regarding changes to our services: over the past few months, weve introduced several platform and program enhancements aimed at improving long-term value for members. However, we recognize that any transition can feel disruptive, especially if you felt the changes weren't communicated clearly. We'll work on that going forward. 

  On the communication front, we hear you. Weve received similar feedback about the volume of emails, and were already taking steps to better segment communications so trading alerts arent lost among broader content updates or promotions.

  Lastly, I want to thank you for pointing out your experience with support. We took that seriously and have since revamped our support operations. We now meet or exceed industry benchmarks with under 1 business day response times for both email and phone support. Our goal is not only to solve problems quickly but to provide a more helpful, human experience throughout.

  If theres anything we can do at this point to make things right or better align you with a solution that fits, please dont hesitate to reach out. We value your time, your trust, and your feedbackit makes us better.

  JR

• Review fromMARK W

  Date: 11/07/2024

  2 stars
  *** keeps rolling on with new trading programs, meanwhile he leaves people like me and others run over, bleeding on the side of the road while he gets new passengers. It's really jus another Ponzi scheme, a legal one, where *** runs away with all the money in fees to fund his own personal trading. The *** should look further into "Theo Trade." *** has to be one of the biggest losers in the business for his clients. ***'t be fooled by his coffee fueled chat room discourse and knowledge.I'm out with an 84% loss and no remorse from *** or the TheoTrade scam crew. I give a 2 star just because I got out with enough to maybe go on vacation and drown my sorrows. Not to mention the $2,000 per year I paid for 2 years for him to lose my money.

  TheoTrade, LLC

  Date: 04/21/2025

  ****,

  Thank you for taking the time to share your experience. I want to start by saying that we're truly sorry to hear how disappointed and frustrated youve felt throughout your time with TheoTrade. While we strongly disagree with the characterization of our company, we absolutely respect your right to voice your opinion, and we take all feedback seriously.

  To address one point directly: TheoTrade is not a Ponzi schemenor anything remotely like one. Thats a serious and unnecessary claim. We are a legally compliant, education-based company. We do not manage money, we do not pool investor funds, and we do not promise guaranteed returns. We offer training, tools, and mentorship for self-directed traders, and our clients remain in full control of their own accounts and trading decisions at all times.
  Were a team of hard-working professionalsjust like youwho are passionate about the markets and dedicated to helping people build their skills and confidence in trading. Over the years, we've helped thousands of traders find value in our programs, many of whom continue to return for more education and support.

  That said, we completely understand that TheoTrade wasn't the right fit for you. We genuinely wish that had not been the case. It's disappointing to us as well when we arent able to meet someones expectationsespecially when they've put their trust and money into the experience.

  Youre entitled to feel let down by the results of your own trading. But we kindly ask that you not label us a scam. Were always working to improveour support team now responds within one business day via email and phone, our curriculum continues to evolve for the better, and we remain committed to building high-quality products that serve a diverse trading community.

  
  We hope that in time, as our offerings expand, we might earn the opportunity to work with you again in a way thats better aligned with your goals. Until then, we sincerely wish you the best in your trading journey and beyond.

  Sincerely,

  JR

• Review fromJohn S

  Date: 12/23/2023

  1 star
  Theotrade Ultima program is very high risk. They claim 90% success rate.. what they don't tell you is that twice this year in 2023, their short call premium selling strategy has led many investors to lose their other 90% so called gains. ***** who is the lead has a very low IQ and often spends most of his sessions talking about his history and coffee and his island home and has a horrible history of losing investors a lot of money in the remaining 10% trades.. his current trade is running at *****% loss.. that's right selling premium you can get stuck in a trade a owe back more money than you were supposed to make. *** is incompetent and makes his money from thousands of unwitting traders paying $100/ month. At the end of the day, he still makes money, and when his positions go red by ****%, he will show off where he made $200, but will not have stop losses on positions losing thousands or tens of thousands of dollars. Please stay away from this scam trader.

  TheoTrade, LLC

  Date: 04/21/2025

  ****,

  Thanks for sharing your feedback. Trading is inherently risky, and were very clear about that up front. The Ultima program is designed for experienced traders who understand those risks, and while 2023 brought challenging conditions, our strategies are based on sound risk modelingnot guarantees. No system wins 100% of the time but we always strive to get there.

  Accusing *** or TheoTrade of being a scam...I'd like to politely push back against that claim. *** brings decades of institutional trading experience, and were proud of the education and support we provide to thousands of members. While his style may not resonate with everyone, its unfair to judge the entire program based on a few tough trades or personal opinion.

  Wed appreciate the chance to address your concerns directly. Please reach out to ********************************** and ask for Jordanwere happy to listen and help.

  Sincerely,

  ****** R.

   

• Review fromJeff R

  Date: 09/18/2023

  1 star
  I was a member at TheoTrade for about a year. This is NOT an ethical business. ***************** one of the co-founders does all these responses to these complaints and he will flat out lie and doesnt care. He is the biggest ***** ever to walk the planet. Just look at his responses to these complaints. *** who is their educator and other cofounder isnt much better. He is NOT a profitable trader and makes money through educational services. These guys are not profitable traders and dont know how to trade profitably. They are just educators pretending to be profitable traders and taking your money. Beware of these crooks and the snarky / MOB-type response to this review from their co-founder who acts like a petulant child. Snarky respons coming in 3-2-1.....

  TheoTrade, LLC

  Date: 09/19/2023

  BBB, please remove this anti-Semitic and hateful review.  This person refuses to identify himself and is just writing hateful speech about our co-founders.  

• Review fromMaria G

  Date: 05/03/2023

  1 star
  I strongly recommend avoiding this company. I've had a bad experience with them, and it seems like they don't deliver on their promises. Instead, they focus on selling expensive master courses that don't seem to work. In fact, they're even deceptive about their options trading, claiming a measly $50 profit after 128 days and risking $1,500 is something to celebrate.It's frustrating to see how frequently they advertise new courses and products, especially when they don't seem to care about helping their customers succeed. It's also concerning that they ban people from chatting and disable comments on ******** It feels like they're more interested in sales than truly helping their customers.As a customer, I expected better service from a company that claims to have thousands of members. If they were truly successful traders, they wouldn't need to sell useless courses or charge such exorbitant fees. It makes me wonder if their trades are even legitimate.In my opinion, their courses and subscriptions are a waste of money. I believe that they take advantage of hard-working people, and it's disappointing to see them continue to charge customers who have already canceled their subscriptions.It's clear that this company is focused on sales and profits, rather than genuinely helping their customers succeed. I wish they would focus on improving their strategies and actually helping people, rather than constantly selling and promoting their products.If I could leave 1 star I would...

  TheoTrade, LLC

  Date: 04/21/2025

  Hi *****,

  Thank you for taking the time to share your experience even though its a tough one to read, its important for us to hear it. Were truly sorry to hear that we fell short of your expectations and left you feeling frustrated and disappointed. Thats never the experience we want for any of our clients.

  We also want to acknowledge and thank you your feedback, along with that of others, has played a direct role in prompting meaningful changes across our services and support. Over the past several months, weve completely revamped our approach:

  - ************* model has shifted, focusing less on courses and more on real-time guidance, practical strategy application, and risk-first learning.

  - Weve overhauled our customer support system, implemented better response tracking, and expanded live help options.

  - Most importantly, weve listened to concerns around transparency, and were working to show clearer context around trade outcomes, risk, and strategy rationale even when the results are modest or experimental.

  As for the issue of account access or subscription billing thats something we take very seriously. If theres any billing concern still unresolved, we want to fix it right away. Please reach out directly to our support team so we can make things right.

  Wed genuinely love the opportunity to re-earn your trust. You took a chance on us, and we didnt deliver but weve been working hard to ensure that future clients, and past ones like yourself, have a vastly better experience.

  Were always listening and again, were grateful you spoke up.

  Wishing you success in your trading journey,

  ****** R.

• Review fromTimothy W

  Date: 04/21/2023

  1 star
  I have tried two of their products at a cost of $2000. Neither produced any substantial returns. Furthermore I opened accounts at two different brokerages they were hyping and ended up closing both of them. Help is non existent! If you have a question on a subject your text request disappears into the ether and forget the telephone number! However if you request info on one of the myriad of ever evolving products they are hyping you'll here from them within the hour!Live and learn. At your expense of course!

  TheoTrade, LLC

  Date: 04/30/2023

  1. The 2 products he is referring to are portfolios that are both up modestly in the year while the S&P was down 20%. We never promised "substantial returns" so to complain about not receiving it is absurd. Furthermore, when he purchased the portfolios he complained of significant losses while investing on his own before TheoTrade. So before us he had significant losses and instead of looking at it that he didn't continue to have significant losses he see it with us that he didn't receive "substantial returns" - can't win with this guy! 2. The 2 brokerage accounts. Both firms are cutting edge in the industry - one recently sold for $1 billion. Every trader needs a broker and we provided 13 months of FREE membership access as an incentive to open the 2 free brokerage accounts he is referring to. This is the first time I ever heard a client complain about getting something for free for doing something for free that they need to do anyway. How absurd!3. I see a total of 27 tickets and every single one of them was replied to in a timely manner many replies are within 30 minutes of receiving the email. Maybe there is an issue with his email and he should have called us if he wasn't seeing email replies instead of writing cowardly reviews online.

• Review fromOsama N.

  Date: 04/05/2023

  1 star
  I signed up for the ******************** from ********** which they advertised with a "no-questions-asked 90 days money back guarantee". After trying the service for one month I did not find it useful and called them back to cancel and request a refund of the membership fee. I received a reply from Theotrade by ***** declining a refund because he said I had previously received a refund for another program by Theotrade 2 years ago, for the "***************". He said that since both programs are "Theotrade riskless trade", they would not issue a second refund for a "riskless trade" program regardless of the advertised guarantee!I believe that is inappropriate as an excuse to refuse to honor their advertised guarantee.

  TheoTrade, LLC

  Date: 04/30/2023

  This client already received a refund. And he was told "that we limit the riskless trade to only 1 per client. Therefore if you see the riskless trade offer again please understand this would not apply to you since you've already received a riskless trade refund. Thanks." We have the email record of the exchange with him. That is correct that you can not continue to buy products, use it, and then refund it over and over again in perpetuity.

  Osama N.

  Date: 05/03/2023

  I did not reorder the same product and then requested a refund twice for the same. Two years ago I tried a different product, a course that I cancelled. The course that I am requesting a refund for is a different one. When I ordered this course I had no recollection of the previous order. They should have alerted me at the time when I placed my order that their advertised refund guarantee did not apply. Instead they took my payment and proceeded with the transaction without alerting me to the change of the conditions of the transaction. Since it is different than what I ordered before I did not know that they may not honor the advertised refund guarantee. I believe that they should honor their advertised guarantee since they did not notify me at the time of purchase that they would deny a request for a refund.

• Review fromGEORGE J

  Date: 02/15/2023

  1 star
  Watched TheoTrades Introductory Video followed by paying $900 for their Ultima Program which according to the video will give you 3-5 trade recommendations a week. After several weeks, I only received a few trade recommendations. I received a phone call from a salesman named ******* to follow up during my first month. I inquired into why I was not receiving the 3-5 trade recommendations that I was informed I would receive. ******* was clueless and suggested that I contact customer support. I asked him for the *** ************************* contact information which he stated he did not have, which was an obvious lie. I then located the phone number for customer support and when called, I got a voice recording that the company was closed and to call back during normal business hours. The phone call I made was at 12 noon, and my first thought was that I was scammed. I left a voice message to have someone call me. I did receive a call from a person named *****. Whenever I started a verbal sentence, he would interrupt and talk louder than me. After he did so a few times, I had to tell him to cease doing so. Questions I asked *****, but he refused to answer me. I then located an email address for the *** ********************* and made a complaint about his unprofessional employees. The email was intercepted by his co-founder who failed to investigate my complaint and informed me he closed my account. I later received an email from the *** ********************* who obviously failed to do an investigation of my complaint and said he "went above and beyond" and said I received a refund. Actually, a refund was guaranteed if requested within a 90-day period. I'm dissatisfied with the professionalism of this company and its failure to investigate complaints. I then searched online and found many complaints against this company. I do not recommend this company to any trader. There is no excuse for this type of unprofessional behavior and lack of proper judgement.

  TheoTrade, LLC

  Date: 04/21/2025

  Hi ******,

  Thank you for taking the time to share your experience. While its disappointing to hear, your feedback is not taken lightly and its exactly the kind of input that has driven us to make some major internal improvements.

  First, we sincerely apologize for the confusion and frustration you encountered. What you described is not the level of communication or service we aim to deliver not during onboarding, not during support conversations, and certainly not when someone has legitimate concerns.

  Weve heard these types of complaints before, and weve responded with real changes. Since your experience, weve:
  
  - Overhauled our customer support systems, improving access during business hours and adding stronger internal protocols to handle client concerns respectfully and thoroughly.

  - Provided direct feedback and coaching to team members involved in phone support and onboarding, based on comments like yours.

  While we did honor your refund under the 90-day guarantee as promised we understand that a refund doesnt always repair a broken trust. Thats why we continue to work hard on improving the human side of our company, not just the product.

  We regret that we didnt deliver for you the way we intended to, and that the experience felt dismissive rather than helpful. You are right to expect better.

  We appreciate you holding us accountable and if youre ever open to revisiting the service, wed be grateful for the opportunity to show you whats changed.

  - ****** R.

• Review fromBobby G

  Date: 02/01/2023

  1 star
  theotrade promises 3 trades a week for a guaranteed total of 152 per year for a payment of $297, no explanation needed for guaranteed refund. I have recvd total of 4 trades of which only one was profitable. Refused refund. This is another one of the options trading services that promise the moon and deliver nothing. Do not waste your money on this service!! Cannot rate a lowly "1",,

  TheoTrade, LLC

  Date: 04/21/2025

  Hi *****,

  Were genuinely sorry to hear you had a disappointing experience, and we appreciate you taking the time to share it. Your frustration is understandable when expectations and delivery dont align, it creates distrust, and thats something we take seriously.

  Regarding the trade count and refund concerns: the offering you're referring to was part of a structured promotion, and while we strive to meet or exceed every commitment, sometimes trade flow can be temporarily affected by market conditions or risk thresholds especially in volatile environments. That said, we absolutely stand behind our guarantees and do honor refund requests when they fall within the terms clearly outlined at the time of purchase.

  Still, if you felt misled or overlooked, thats on us and its the very reason weve made changes:
  Weve tightened up messaging across our site and emails to be clearer about what clients can expect.
  Weve improved refund processing workflows, ensuring every request is reviewed quickly and fairly.

  And weve doubled down on transparency, so theres never confusion around strategy expectations or trade frequency.
  We never want any client to walk away feeling like the value wasnt there. If your refund request is still unresolved or you believe something was mishandled, wed love the chance to review it again. Please contact our support team directly and reference this review well make it a priority.

  Thanks again for your feedback. It helps us grow, and we truly hope we have the chance to earn back your trust.

  Sincerely,

  - ****** R.