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Find a Location

Extreme Climates, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Extreme Climates, Inc.

      300 Commerce Cir STE A Yorktown, VA 23693-4321

      BBB Accredited Business
    • Extreme Climates, Inc.

      PO Box 2369 Yorktown, VA 23693

      BBB Accredited Business

    Business ProfileforExtreme Climates, Inc.

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/3/2007

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Extreme Climates, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Extreme Climates, Inc.

        300 Commerce Cir STE A Yorktown, VA 23693-4321

        BBB Accredited Business
      • Extreme Climates, Inc.

        PO Box 2369 Yorktown, VA 23693

        BBB Accredited Business
      Location of This Business
      300 Commerce Cir STE A, Yorktown, VA 23693-4321
      BBB File Opened:
      10/16/2006
      Years in Business:
      23
      Business Started:
      1/1/2001
      Business Incorporated:
      10/25/2007
      Accredited Since:
      10/3/2007
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 2705066795 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 4/30/2025.

      These agencies may include:

      Department of Professional & Occupational Regulations (DPOR)

      9960 Mayland Dr STE 400

      Richmond VA 23233

      (804) 367-8511

      http://www.dpor.virginia.gov

      BBB records show a license number of 05682190 for this business, issued by State Corporation Commission - Virginia

      These agencies may include:

      State Corporation Commission - Virginia

      Tyler Building, 1300 E. Main St.

      Richmond VA 23219

      (804) 371-9967

      https://www.scc.virginia.gov

      Type of Entity:
      Corporation
      Business Management
      • Ms. Allison Ketterman, Office Administrator
      Contact Information

      Principal

      • Mr. Chris Ashe, Owner

      Customer Contact

      • Ms. Allison Ketterman, Office Administrator
      • Mr. Chris Ashe, Owner
      Additional Contact Information

      Fax Numbers

      • (757) 596-7913
        Primary Fax

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Extreme Climates replaced our heating and A/C unit in January 2022. In December 2022 we noticed water damage in upstairs ceiling around the attic access opening. When we investigated the leak we noticed it was coming from an exhaust pipe for the heating/AC unit. We then contacted Extreme Climates and they did come and fix the pipe. We asked when the water damage would be fixed and they said the office would be in contact with us. The office never called so we called them and they asked for pictures of the water damage which was sent on December 16, 2022. We were told the owner, Chris, would contact us but he never called. We called multiple times for several months and he never did. Chris finally called back on March 14 and said he was going to have someone come out and look at the damage. He never sent anyone or called back. The office never answers the phone when we call or return calls. Chris needs to repair the damage or reimburse us for the cost.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Asdis S

      1 star

      07/26/2022

      On 25 July 2022, I contacted this company to come out and fix my HVAC system. The dispatcher was proactive in telling me that there would be a **** charge just for coming out (this charge is not offset by having your system fixed). The technician was here for approximately *** hours, came in and said the system needed freon. I agreed, telling him to do whatever he needed to in order to fix the problem. I gave the system 24 hours to cool down the house. It never did. I contacted the company and informed them that the problem wasn't fixed. The technician from the company informed me the work wasn't "under warranty" and if I want them to come out and fix the problem I will have to pay them more. And if I was unhappy they didn't want my business anyway.

      This warning is for people who may need to have their HVAC systems repaired but are unfamiliar with this company. I highly doubt they have repeat business. I hope this reaches someone before they make the same mistake I did.

      Local BBB

      BBB of Greater Hampton Roads

      BBB Reports On

      BBB reports on known marketplace practices.

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