Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2025, I traveled over two hours to Lindsay Chevrolet after seeing a vehicle advertised with a $4,100 discount. I was told by manager **** that they used reputable trade-in sources (KBB, NADA, *******) and would match or beat any valid offer. Based on this, I visited the dealership.Upon arrival, my trade-in was appraised $5,500 below all reputable valuations. After showing a competing appraisal, ***** (sales manager) manipulated figures until a more acceptable value was reached. I then noticed a destination fee had been added on top of the listed price, even though it was already included in the build sheet. When questioned, ***** referenced fine print on their website and offered a $600 financing credit. We agreedverbally and with a handshakeon a $59,000 out-the-door ******** a disabled veteran, I qualify for a sales tax exemption. However, during financing, I saw $3,142 in tax applied. This was inaccurate and should not have been included. After correction, the total dropped to $55,715.12but based on calculations, I am owed a $927 refund. It appears the sales tax figure was inflated to disguise a smaller discount.I left the dealership at 11 PM and reviewed the paperwork the next day. I attempted to contact ***** and the ****************** on May 18 and 19. My calls were ignored, and other managers told me the issue was too complicated, deflecting responsibility.Lindsay Chevrolet used misleading practices, failed to honor a verbal agreement, and has ignored multiple attempts to resolve the matter. I am requesting a refund of the $927 overcharge and a formal response to this complaint.

• Initial Complaint

  Date:02/22/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue regarding the purchase of my vehicle between October 8th and October 10th, 2022. Upon purchasing the car, the dealership added several packages to the vehicle without my consent. I promptly returned to the dealership to have these unauthorized packages removed, which they did, with the exception of a maintenance package costing $2500. including a 7% Interest rate the bank is taking from me which is approximately $175.00 a year for 7 years totaling up $1,225. Additionally I am being charged $4713.00 finance charges for the $2500 maintenance package. I was informed that I was not allowed to remove this maintenance package. besides that they also were charing me $2880 for another maintenance contract that I managed to fight to get off.The maintenance package was supposed to cover two oil changes a year. However, the first oil change I received was covered by ***, not the maintenance package. When I returned for the second oil change, I was told that my maintenance package had already been exhausted, which is incorrect as I had only received one oil change under the package. In summary, I was forced to retain a $2500 maintenance package for two oil changes, which is an unreasonable cost. Furthermore, the dealership did not honor the terms of the package, as I only received one oil change through it. The matter remains unresolved.

  Business Response

  Date: 03/21/2025

  Good ****************************** have sent your paperwork over to our new general manager for review. I can contact you on Tuesday to discuss the issue.

   

   

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2024, I met with ***** *******, ************** Leader who advised me the cost to diagnosis the problem. I agreed to the cost associated with the diagnosis. *****, advised me of the technicians recommendation. I agreed to the price for the part and labor ontop of the already Diagnosis fee. I drove of the lot ***** residence and parked. The next day the car would not start. I contacted ***** to discuss why if the diagnosis was what the technician stated and I agreed that the technician could order the part which he felt was the right part, but it did not work the next ***, ***** said that the next option was to remove a remote start entirely to see if that worked. Which I think should have been part of the originaly diagnosis and fee. I did take the vehicle to another reapir shop who did remove the remote starter and determined from his experience and expertise that the passcode lock was not getting a signal. ******* Chevrolet replace the cylinder with an OEM cylinder and the vehicle did drive home. ***** amazement the very next morning the repair failed and the car would not start. So I took the recommendation of removing the remote start and the vehicle did not work, I feel thatvtherw was a wrong diagnosis. ***** said that his technician worked 3 hours.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are three dates in question but the latest date is 11/7/24. I have not paid any money due to them still having my car. The issue is concerning the fact that the techs at this Chevrolet location are failing at doing their job. I am having a mechanical fuel pump issue with my car that this location is refusing to fix because they cant feel or the codes are not coming up in their system. For MONTHS starting back to May of ************************************************************************************************************************************************************************* traffic. They refused to look at the car because no engine lights were on. I took it to a different dealership that was not Chevrolet and the person I worked with listened to what I was explaining AND was able to find what the issue was. I did not have them work on the car further because of the amount they were going to charge AND the fact that my car is a 21 and the mechanical fuel pump should not be going out. I went back to this Chevrolet dealership, gave them the paperwork from the location I took it to and they STILL DID NOT WANT TO CHANGE THE FUEL PUMP AND GAVE ME AN EXCUSE ON THE REASONING. I am not understanding why they are refusing to change what needs to be changed in my car. Again my car is a 21 ***** Equinox with less than ****** miles WITH a warranty on the car. My car needs to be fixed.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  these people replace my compressor on may 10th and my ac is still not working. they refuse to fix it. told me to go to the place where it was first prepared.

  Business Response

  Date: 03/27/2025

  Good afternoon,

  I have spoken with my service manager, and we paid the deductible and took care of the warranty work as well.

   

  Thanks

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lindsay Chevrolet has a Cadillac XT6 VIN *****************, Stock number: HP8527, listed for sale for $29,000.00 on CarGurus. When it came time to discussing the price with the salesman, I was told that all their cars also get ArmorAll Smart Shield, and that adds $1,395.00 to the price. I said I didn't want the ArmorAll, but was told I didn't have a choice, that it was mandatory. In addition, there is a dealer service charge of $999, which I was told covers a car wash and a tank of gas, and some other things around the dealership.This is a deceptive practice to advertise a car for $29,000, but it then be almost $2,400.00 more when I walk in the door.

  Business Response

  Date: 04/24/2024

  We apologize if there was some confusion. The processing fee of $999 is mandatory and charged to everyone purchasing a vehicle. Smart Shield is optional.  It appears it may have been incorrectly presented. We are working with our managers to ensure that all team members are presenting the option correctly. Unfortunately, the vehicle of interest is sold. Would you be interested in any other vehicle we have available?

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came in because we saw it on the website priced at $70,594. During price "negotiation" we did not qualify for the discounts and they could not honor that price. Attached is the website showing the price is "available to everyone." I was told I needed to read the stipulations that the asterisks reference, however the asterisks do not direct me to anything on the website. (There are no asterisks that relate to the "available to everyone" statement on the 1st attachment to the stipulations in the second)This is extremely deceptive marketing and they use it to lure people in to "bait and switch" pricing strategies. I was also forced to finance through the dealership to have any "discount" whatsoever. After reading numerous reviews on ******* this appears to be a standard business practice.I believe this is the type of marketing and business strategy that the **** rule is supposed to address.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Lindsay Chevrolet for issues I experienced during a recent service visit. I reported three critical issues with my Chevrolet Camaro, providing picture and video evidence for two, expecting it to aid diagnosis. To my surprise, my service advisor repeatedly refused to view this evidence, raising concerns about their professionalism. The issues: A oil leak A transmission shudder, known in the ******** community and subject to a class-action lawsuit against Chevrolet. A grunting grinding noise during cold starts, supported by video evidence and verified by my trusted local mechanic. While the oil leak was caused by excess oil from a prior repair, the service advisor wrongly linked the other issues to my aftermarket exhaust. This doesn't align with logic, especially given the recent emergence of the cold start noise, and fails to explain the transmission shudder, matching reports of other ****** owners, and the ongoing class-action lawsuit. Despite my specific instructions about cold starts, they claimed to recreate the noise after I left, undermining the credibility of their service process, The technician spent a mere 1-2 hours diagnosing three complex issues. After a month, my vehicle still has the same issues, and I received a $200 invoice for a unconvincing explanation attributing all issues to my exhaust system.I suspect Lindsay Chevrolet and ************** aimed to delay repairs until my warranty expired, given its coincidental expiration that month. My vehicle had previously undergone catalytic converter replacement and two oil leak repairs, necessitating this latest visit. In response to my dissatisfaction, ************** offered a mere $100 service voucher, far from adequate compensation.As these issues persist, I believe it's my right to file this complaint. As a college student, this ordeal has caused significant inconvenience and financial burden, tarnishing my perception of Lindsay Chevrolet professionalism.

  Business Response

  Date: 10/19/2023

  Dear Sir/*****,

  Importunely this is the first time seeing this complaint for *******************************  I wanted to reply as soon as possible after I talked to my Service Department. ********** took his vehicle originally to Radley Chevrolet and they were unable to find any problems with his vehicle.  He was unhappy with their diagnosis, so he contacted GM.  GM recommended that he take it to our dealership for a second opinion.  Unfortunately, our service department was unable to duplicate any of the issues he has as well.  We found nothing wrong with his ******.

  Sincerely,

  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online credit application which was run against my credit. I was then told I was approved. When I asked what the terms were I was told they would not tell me unless I physically came in to their office in person. I offered to verify my identity multiple ways. I feel this is a clear violation of the truth in credit act

  Business Response

  Date: 09/08/2023

  Re: ********; ***************************
                   ************ filled out a pre-approval application online.  To protect our customers from fraud, the customer must be present so that we can properly identify the customer who is applying for the loan.  It is then that we send the applications to the banks, and they determine the rate, down payment and monthly payments for which the customer qualifies.
  
                  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership because I saw a vehicle priced online for 19,000. I had a pre approval from my bank for 22,000. I let them know that once they’re out the door price of the vehicle came back well over 22,000. They tried to convince me to apply for credit with their bank. I told them they could run it to see what it came back as. That loan came back with a monthly note way more than what I was willing to pay. I denied to go with that offer. They told me I could take the truck for the weekend until my bank that pre approved me opened so I could ask for a loan increase to cover the cost. But I had to sign a hold contract just because I was taking the car off the lot for the weekend. I was not able to get my loan increased. Once I called the dealer to let them know I could not get an increase the manager got very rude and aggressive, saying that they were going to process the from their bank that I told them I could not afford! I again told the manager I can not afford that, and not to process that loan. The very next day I took the vehicle back to the dealer. The manager told me either we come up with some cash and they would come down on the price or again that loan would be processed. I left the keys with the dealership, and walked away! I just received a letter today from the bank they processed the loan with about my monthly payment.

  Business Response

  Date: 07/25/2023

  We have reversed **. ***** contract with the bank and is no longer in obligation to the loan. 

  Thank you for your attention in this matter. 

  Customer Answer

  Date: 07/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ***