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Business Profile

Video Game Supplies

LaZa Modz, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 2 alerts

Complaints

This profile includes complaints for LaZa Modz, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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LaZa Modz, L.L.C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 67 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a PS5 remote control custom, order number 8296 for $178.60 on Sept 30, 2024. Website stated at least 12 weeks for completion. On Jan 7th received an email about an update stating quality control phase. On March 7th I started an email chain about the status of the order since it was past the scheduled timeline. They stated they are back tracked and “still working on it” but if I liked to cancel I would have to pay a $25 cancellation fee which I refused and that I would wait. On April 20th I sent another email asking about an update on the order which they didn’t reply. On the 22nd of April send another email which they ignored as well. On Aug 9th I called their customer service line and is disconnected. Ive also left messages on their social media which they completely ignored. I just want my money back as this point but is too late to fight it with the bank/******.

    • Initial Complaint

      Date:08/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product in February 2024. While this company has a tracking system to let the customer see the building status/process, the product has been stuck on its final stage since June 2024. Their estimated wait times say nothing about this taking a year and a half. I’ve attempted to make contact with the company concerning the status of my order via phone calls, multiple emails, and multiple attempts of contact via social media since June of 2024 until now. I’ve only received one response back in April 2025, telling me that my shipment would possibly be en route within a couple of weeks. My order was $149.98 and I’d like that money back and to never do business with these people again.

    • Initial Complaint

      Date:08/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Against LaZa Modz – Failure to Deliver Purchased Item After 2 Years

      To Whom It May Concern,

      I am filing this complaint against LaZa Modz LLC, based in Virginia, USA, for failure to deliver a product I purchased from their website.

      Order Number ****  Date of Purchase: 31/7/2024

      Amount Paid: $233.69

      Payment Method: **** ****** ****  
      On [31/7/2024], I ordered a custom PS5 controller from LaZa Modz through their official website (lazamodz.com). I paid the full amount in advance. According to their stated policy at the time, the item should have been delivered within 2 months

      It has now been more than one year now since I placed my order. Despite multiple attempts to contact the company via email, social media, and their website contact form, I have not received any product or meaningful updates. On several occasions, my inquiries were ignored.

      Based on numerous online complaints and reviews from other customers, it appears that LaZa Modz is engaging in a consistent pattern of accepting payments and failing to deliver products, which constitutes deceptive and fraudulent business practices.

      I am requesting the following:

      1. A full refund of the amount paid.


      2. An investigation into LaZa Modz’s business practices.


      3. Appropriate legal or consumer protection actions to prevent further harm to other consumers.



      Supporting evidence attached:

      Order confirmation email

      Payment receipt

      Screenshots of all communications with the company


      Thank you for your assistance in this matter.

      Sincerely,
      Nike name. ******** 
      Real name. ***** ****** ********
      Email. ********************** Mobile. +***********
      Address. **** ***** ********* 

    • Initial Complaint

      Date:08/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 11/17/2024 custom game controller. as of 8/4/2025 we still do not have the controller. I would request a refund OR they finish and send the controller ASAP.

    • Initial Complaint

      Date:08/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom game controller for $381.98 from this business on November 6, 2023. As of today, August 1, 2025 I have yet to receive the product I ordered or any updates on my order. According to the tracker, the controller has been in the "quality control" stage since March 24, 2024. I sent them an email asking about the order on December 4, 2024 asking for an update, but they haven't responded. I would like to get the controller I ordered almost 2 years ago, but would settle for a refund at this point as well.

    • Initial Complaint

      Date:07/31/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from lazamodz worth $189.98 and their policy states 20 weeks for delivery at most. I purchased the item on August 8, 2024 and have not received any tracking or update.

    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,

      Subject: Formal Complaint Regarding Undelivered Product from laZa modz(Order for Modified PS5 Controller - $168.00)

      Order#****
      Purchased January 2024

      I am writing to formally file a complaint regarding an unresolved issue with my order from your company, Laza Mods. On January-February 2024, I paid $168.00 for a modified PS5 controller on a payment plan thatbthe companyprovided. As of today, it has been 1 year and 7 months, and I have yet to receive the product I purchased. I have made multiple attempts to contact their support team to inquire about the status of my order. I received no response to my inquiries after April 2025, despite previously being in some what communication. This lack of follow-up, transparency, and customer support is completely unacceptable and constitutes a breach of the agreement between customer and seller.

      I am demanding the following:

      A full refund of $168.00

    • Initial Complaint

      Date:07/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a controller in September 2024. I received multiple emails on the controller's progress. There was even an option to pay more money for it to be shipped before the holidays. It is now the end of July 2025 and have not received the controller. I have made multiple attempts to contact the company and have not received a response. I paid 160 for a controller that supposed to look like a classic PS1 controller.

    • Initial Complaint

      Date:07/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've reached out to this company numerous times regarding the controller I purchased from them, but they have not responded to any of my messages. In hopes of receiving a reply, I decided to email them, allowing a week to pass without any response. I then contacted them through their Instagram account, where they frequently post stories, pictures, and videos, to inform them about my email, but again, there was no reply. They did view my message, as it indicated that it was marked as "SEEN" by them.
      I understand that the company may have a limited number of employees, making it challenging to manage orders, but that does not justify ignoring customers who are waiting for their orders. According to their website, the build time for the controller I ordered is approximately 8 to 20 weeks, which I find acceptable. However, the lack of communication is not acceptable, especially since they are clearly reading my messages.
      I spent $231.23 USD on my controller, which I ordered on November 22, 2024, and it has now been about 8 months without any updates. I am now requesting that my controller be shipped, or that a refund be issued, before I am forced to consider legal action.

    • Initial Complaint

      Date:07/03/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two products from the company in December of 2024, I quit receiving updates on the status of my order in April of 2025. Since then I have tried emailing the company multiple times with no response, have also tried calling the company on multiple different occasions and have gotten an answer that I’ve reached the business but they are currently closed and no option to leave a message. I have also tried messaging their social media account with no response.

    LaZa Modz, L.L.C. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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