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Find a Location

Puppy City has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Puppy City

      3343 Valley Pike Ste 400 Winchester, VA 22602-2577

    • Puppy City

      1790 E Market St. Ste 132 Harrisonburg, VA 22801-5114

    Business ProfileforPuppy City

    Pet Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Puppy City has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Puppy City

        3343 Valley Pike Ste 400 Winchester, VA 22602-2577

      • Puppy City

        1790 E Market St. Ste 132 Harrisonburg, VA 22801-5114

      Location of This Business
      3343 Valley Pike Ste 400, Winchester, VA 22602-2577
      BBB File Opened:
      1/25/2018
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/30/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased 2 puppies for $5000 plus tax. I went to their one of three vets with the first 10 days and the vet claimed they were healthy minus a respiratory infection. They treated the puppies and sent me on my way. Went to my vet I have for my other dogs and they told me the female dog has a soft palate (which she was born with). Then the boy. Puppy got sick probably ingesting a toxin and the emergency vet noticed a heart murmur. So I filed a claim against the store. They called saying the vet I went to first wasn’t one of the contracted vet for the store (I have a paper stating other wise) and that the vet said I claimed the puppies were out door dogs and they have no responsibility to them. First they are indoor dogs minus bathroom breaks outside. Second that has nothing to do with the genetic problems with the dog. Now they are saying I have to go back to the first vet to have them diagnose the dog (even though they claim the dogs are healthy so how can I trust them a second time?) to have medical bills covered. I requested my money back because of the medical issues and the vet bills but they denied it all on the premise the dogs are outdoor dogs… ummm what does that have to do will a soft palette and a heart condition? I’m getting the run around. Don’t purchase form puppy city in Harrisonburg!!!

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      Suzi S

      1 star

      07/23/2021

      Puppy City LLC of Harrisonburg, VA is a scam. They sold my husband and I a sick puppy that got us sick. There are no precautions in place to assure this doesn’t happen again. PARENTS keep your children away from this store. They’re overpriced and they do not stand behind all their paperwork promises.

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