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Business Profile

Major Appliance Dealers

Tolsons Appliance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a refrigerator from ******** appliance center, payment date 2/27/2025. Delivery was scheduled for 3/6/2025. The bill we paid was broken down as follows - $1248 for the refrigerator, $135 for installation with package removal, $25 to carry the appliance up more than 8 stairs, $25 to carry our old refrigerator down more than 8 stairs, $43 for delivery, $30 for disposal of a large appliance. We provided measurements of our old refrigerator and our stairwell and were assured the old fridge would fit for removal. The delivery persons refused to remove the old refrigerator claiming it would not fit down the stairs and we were forced to hire a separate company to remove the refrigerator. It did fit down the stairs. We requested a $55 refund for the $25 down stair fee and $30 disposal fee. The refund was never remitted and we would like it.

    Business Response

    Date: 04/11/2025

    Tolsons issued a check #***** for $55.00 on 03.19.25 - Check has not cleared the bank

    ***** spoke with ****** ******** - was told that they did not receive the check. ***** told her that she would mail check ***** on 03.31.25

    ******** issued a replacement check # ***** on 03.31.25 and mailed it - Check has not cleared the bank 04.11.25

    04.11.25 at 1:05 - I called Ms. ******** phone ************ and there was no answer and I could not leave a voice mail.

    Tolsons will gladly reissue another check and if the Salanicks' would like to come and pick it up.

    Please contact me at ************  or ***********************************************************************************************************************

    ***** *****

    ****** Appliance Center

    Accounting Dept.

     

    Customer Answer

    Date: 04/11/2025

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

    Got the new check and I just deposited it. Thank you!


    Regards,

    ****** ********



Tolsons Appliance Center is NOT a BBB Accredited Business.

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